Al Packer's White Marsh Ford - Service Center

service department made it work After some glitches with the automated appointment scheduler (it couldn't seem to handle keeping two appointments at the same time with the same custo After some glitches with the automated appointment scheduler (it couldn't seem to handle keeping two appointments at the same time with the same customer name for two different cars), the service department did what was necessary to get both cars serviced. Aaron Younger was very professional and courteous in the face of what could have turned into a bad situation on a busy Friday before a holiday weekend. I have to hand it to Aaron for doing everything he could to satisfy the customer ... great job! More

satisfied customer Had oil change and filter replacement. Noticed engine light on next morning. David Worth said bring it in. He immediately hooked the car up to the t Had oil change and filter replacement. Noticed engine light on next morning. David Worth said bring it in. He immediately hooked the car up to the tester and found the problem. It had nothing to do with what they had worked on. There was no charge unlike another dealer I used to deal with (had a similar experience). More

Maintenence Outstanding customer service. I asked for oil change and air filter to be done. Was told filter was good no need to waste money on installing a new on Outstanding customer service. I asked for oil change and air filter to be done. Was told filter was good no need to waste money on installing a new one but lug nuts on tires were shot, and needed to be change to make my life easier if I have to change tires on the road. More

Outstanding Antonio McDowell has always given me courteous, professional service. Has also been helpful at planning future serrvice visits. My experience has been Antonio McDowell has always given me courteous, professional service. Has also been helpful at planning future serrvice visits. My experience has been timely and very informative. Thank you Antonio. More

Service worth commenting Pleasant atmosphere and quality work makes this well oiled dealership one of the best. The quick lane service team is terrific. I commend Don Huebel o Pleasant atmosphere and quality work makes this well oiled dealership one of the best. The quick lane service team is terrific. I commend Don Huebel on the quality of the facility. More

Paul Mox and Al Packe's Ford provide great service We have purchased three cars from Al Packer's Ford and we take them there for service. Paul Mox does an excellent job in monitoring our vehicles. He w We have purchased three cars from Al Packer's Ford and we take them there for service. Paul Mox does an excellent job in monitoring our vehicles. He works hard to make sure the work is done well and he helps us manage our budget by giving us a heads up on major work like brakes so we can anticipate and plan for the higher expense related to that type of work. I highly recommend Al Packer's Ford for servicing any vehicle. More

Great Service Great service as always when I take my truck in for service at White Marsh Ford. Mr. McDowell, explained everything that was happening with my vehic Great service as always when I take my truck in for service at White Marsh Ford. Mr. McDowell, explained everything that was happening with my vehicle before it was completed. Mr McDowell took me out to the service area to see the issues first hand things that need attention. His team of mechanics showed me what was happening and why it had to be repaired so I could make the right decision about the repair. Great Job Guys! More

Great service Unfortunately I was in an auto accident and took my car to this location for repair. What great service, Harry Walker kept in constant contact regard Unfortunately I was in an auto accident and took my car to this location for repair. What great service, Harry Walker kept in constant contact regarding my vehicle, and everything was completed on time and was handled very professionally. I was completely amazed by the work that was done, you could not tell it was in an accident. They detailed my car even cleaned my windshield inside and out, everything was so easy and there were no surprises. More

Exceptional Service I have always gone to Al Packer White Marsh for service on my Fusion. It may be pricey in comparison but they offer rewards,rebates,shuttle, and I fe I have always gone to Al Packer White Marsh for service on my Fusion. It may be pricey in comparison but they offer rewards,rebates,shuttle, and I feel they know me and my car. Dave Worth has been my service rep many times and he has been great, honest, not high pressure, what more could you ask for. More

Quick lane visit my quick. Lane visit was totally effortless. Fast, easy affordable. They make your visit enjoyable. When in the market for a new vehicle...this is whe my quick. Lane visit was totally effortless. Fast, easy affordable. They make your visit enjoyable. When in the market for a new vehicle...this is where I will visit. More