Al Packer's White Marsh Ford - Service Center

Excellant Service, On Time Completion, Fair Pricing. I took my 2011 Ford Escape in for the Works Package and Full Detail. The very helpful Service Advisor Jim Mann provided all of the information wh I took my 2011 Ford Escape in for the Works Package and Full Detail. The very helpful Service Advisor Jim Mann provided all of the information which I requested, and additional useful information about my vehicle. I will certainly bring my vehicle back to Al Packer for any future service needs. More

Great service, as always. I purchased my car from Al packer almost two years ago. I went in for an oil change and it was my last one for free. If my husband wasn't a tech, I'd I purchased my car from Al packer almost two years ago. I went in for an oil change and it was my last one for free. If my husband wasn't a tech, I'd most definitely take my car back to them. Thanks for all you've done, Packer! More

Al PACKER IS #ONE JAMES MANN WAS VERY CONSIDERATE AND PROFFESSIONAL TO DEAL WITH! I WAS INFORMED IN ALL STEPS OF REPAIR, WITH EXCELLENT SERVICE, AS ALWAYS. I ALWAYS R JAMES MANN WAS VERY CONSIDERATE AND PROFFESSIONAL TO DEAL WITH! I WAS INFORMED IN ALL STEPS OF REPAIR, WITH EXCELLENT SERVICE, AS ALWAYS. I ALWAYS RECOMMEND AL PACKER VERY HIGHLY TO ALL! More

could not have been better! Arron Younger helped me out. great timing...great price...work done as promised. Picked car up at time promised. very satisfied as always. A+A+A+ Arron Younger helped me out. great timing...great price...work done as promised. Picked car up at time promised. very satisfied as always. A+A+A+ More

First visit to Al Packer Ford Service This was my first visit to the service department at Al Packer Ford where I was promptly greeted by Paul Mox. He pulled my paper work recorded the od This was my first visit to the service department at Al Packer Ford where I was promptly greeted by Paul Mox. He pulled my paper work recorded the odometer reading and said we are all set. He confirmed that I needed a loaner vehicle and escorted me to the waiting area and showed me the coffee machine and other amenities . By the time my coffee was brewed I was I was in the loaner! Great first visit. More

Great Service I took my Fusion in for regualer maintenance and a recall. Chris Kleinsmith checked me in quickly when I dropped it off. He called early the next morn I took my Fusion in for regualer maintenance and a recall. Chris Kleinsmith checked me in quickly when I dropped it off. He called early the next morning to let me know it was ready. When I arrived, he quickly got me checked out on on my way. More

Ford Friendly with great service Al Packer Ford is my preferred dealership for servicing my vehicle. You are greeted at the door and treated well. The service department takes the ti Al Packer Ford is my preferred dealership for servicing my vehicle. You are greeted at the door and treated well. The service department takes the time to explain the service that is needed and gives you a fair price. More

Always a good experience. I'm always pleased when I take my car in for service at Al Packer's. Antonio Mcdowell upheld this tradition. I wouldn't expect anything less for the I'm always pleased when I take my car in for service at Al Packer's. Antonio Mcdowell upheld this tradition. I wouldn't expect anything less for the service department. The work was done quickly and I was treated well during my visit. The only thing I cannot understand has to do with the scheduling system. After receiving 3 confirmation / reminder emails about my appointment (on the 12th, 13th, and 14th) when I arrived for my appointment on the 15th I was told I could not be located in the system. This happens each time I schedule a service appointment. It would be nice to show up in the system since I schedule my appointments at least 2 weeks in advance and can't remember what I've selected when they ask what I wanted to have done. This is not a complaint, just a comment. More

excellent experience Service Rep David Worth Jr was courteous and professional. I had to replace a ball joint and he assured me that I was in good hands. Service Rep David Worth Jr was courteous and professional. I had to replace a ball joint and he assured me that I was in good hands. More