Al Packer's White Marsh Ford - Service Center

Quick Lane Service The Quick lane Service advisor- Mr. Antonio Mcdowell was very professional and helpful. I addition to the service performed, he let me know of future The Quick lane Service advisor- Mr. Antonio Mcdowell was very professional and helpful. I addition to the service performed, he let me know of future needs of my 2002 Ford Explorer. He has an excellent customer service skills. I plan to use him over and over again. More

110,000 mile service I went in for the 110,000 mile service for my F150 and was treated with respect and friendliness. Tony kept me up to date and was done in less than I went in for the 110,000 mile service for my F150 and was treated with respect and friendliness. Tony kept me up to date and was done in less than 4 hours. More

oil change While I had my oil change being done, Ford approved my factory warranty on the paint issues on my 2014 Mustang. Paint bubbling on hood above both fron While I had my oil change being done, Ford approved my factory warranty on the paint issues on my 2014 Mustang. Paint bubbling on hood above both front head lights. So I was able to set that appointment with out having to explain any details. Paul Mox, took me over to the body shop and helped me to set an appointment. More

Friday the 13th repair Ok, so I never believed in that Friday the 13th thing. But the second Friday the 13th in a row almost got me to. My 2008 Ford Focus started the day wi Ok, so I never believed in that Friday the 13th thing. But the second Friday the 13th in a row almost got me to. My 2008 Ford Focus started the day with a louder ''road noise'' sound than usual. I didn't think much of it at the time - the car has 238+ thousand miles on it. It got much worse as the day went on. I got it to Al Packer's White Marsh Ford at 12:30 in the afternoon, fully expecting to need a rental car and not see mine till Monday afternoon. After work at 3PM - I stopped by to see if anything had been done. They had moved my car into a bay to look at it. 1/2 hr. later I was given the news that the rear passenger side wheel bearing was coming apart and took out the brake pad with it! David Worth, my service adviser, said he could have it done by 7Pm - yeah, right! At 5:30 PM I was back on the road! I cannot express how grateful I am for the professionalism, courtesy and hard work exhibited in making sure my car got repaired quickly. More

Oil Change Excellent Service No appointment for an oil change, my rep was David Worth. I asked how long it will take, Dave told me about 1 hour 15 minutes. Excellent Service No appointment for an oil change, my rep was David Worth. I asked how long it will take, Dave told me about 1 hour 15 minutes. Sure enough 1 hour 15 minutes later he came to get me. More

service Kevin Cousins was very helpful and informative when our car was serviced this week. We will definitely be back again next time. This was a most pleasa Kevin Cousins was very helpful and informative when our car was serviced this week. We will definitely be back again next time. This was a most pleasant experience. More

My lunch hour yesterday I bought four tires from Dave Worth 6-9 months ago and came back yesterday to have the tires rotated and the oil changed. I arrived around 1:15 with a I bought four tires from Dave Worth 6-9 months ago and came back yesterday to have the tires rotated and the oil changed. I arrived around 1:15 with a lunch bag in my hand and the job was completed and I was out the door around 2:00. Very efficient service department and Dave is great to work with. Bill H. More

Best service and service prices I've never gotten treated any where like I do at Al Packer. I am so grateful someone recommended them to me . I trust Dave and anything he tells I've never gotten treated any where like I do at Al Packer. I am so grateful someone recommended them to me . I trust Dave and anything he tells me. I never mind any waiting I have to do. For me it is a truly pleasurable experience in the updated waiting room. You even have computers and cell phone chargers. With my hectic life and schedule being there is such a relaxing time to sit back and read many of the current magazines you have. It's so wonderful being there - please don't ever change and don't ever let Dave Worth leave and go anywhere else. More

"Quick" Lane Buying experience was a 4 star with the typical pressure to buy warranties and other things. First service for an oil change and I was told that no a Buying experience was a 4 star with the typical pressure to buy warranties and other things. First service for an oil change and I was told that no appointment is necessary at the Quick Lane. I went and 90 minute wait. Suggested that I come back or make an appointment. Really? More

Great Service I got all new tires, an allighnment and my air conditioning repaired. I was very impressed with the friendliness of the customer service and the quali I got all new tires, an allighnment and my air conditioning repaired. I was very impressed with the friendliness of the customer service and the quality of the work. I got my car back in better condition than I left it. My car was washed and wiped down. The tires were better tires than I had on before and I even got a discount for being a military civilian. I will definitely go back with any other service I have in the future. Ask for Jonathan Lloyd! More