Al Piemonte Buick GMC

Excellent customer service Treated fairly. Excellent customer service. Have been coming to this dealership for 20 years. New owners are even more family oriented than previous Treated fairly. Excellent customer service. Have been coming to this dealership for 20 years. New owners are even more family oriented than previous owners were. My loyalty was honored and appreciated and I know that my future visits to Service for maintenance will be treated the same. More

Friendly staff, but disappointing experience. Talked to Jim Constantine on 12-10-19 about a 2018 Nissan Altima that I had found on car guru and agreed on a price. I planned to finance part of the Talked to Jim Constantine on 12-10-19 about a 2018 Nissan Altima that I had found on car guru and agreed on a price. I planned to finance part of the car thru my bank. I called Jim back on 12-11-19 to tell him I picked up the check from my bank and would be up on Friday, 12-13-19 to pick up the car ( I live 190 miles away and rented a car to drive up). I talked to the dealership 3 more times in the next 2 days, each time confirming I would be there Friday morning to pick up the car. I arrived just before 10:30 a.m. and the car was brought up for my test drive(mind you, the car is white). I assumed the car would be detailed and ready to go. It is filthy dirty. It has a quarter sized dent with a 1 inch scratch that is down to bare metal on the hood that was not in the pictures. And the hood, front, and passenger fender has tar or black overspray all over it. They took it in the shop to get the black spots off. I went to get some lunch, came back and waited. It was brought back out. A small area looked good, but black spots still all over. They took it back in the shop. And I waited. In the meantime, I was handed off to Salesman Dean Demos. Dean was very accommodating and super nice. Finally, I was taken back in the shop to inspect the car. It looked really good and they put some touch up paint on the scratch. I go back inside to finalize the deal. I wait...and wait. At this point, I am ready to walk away from the deal, but I have already returned my rental car, and am 190 miles from home. I buy the car and head home. I was there for over 6 AND A HALF HOURS!! Pretty terrible experience. More

Best experience at a car dealership My husband and I walked in the dealership at 5:30 on a Saturday night looking for a new truck. Mark and jon David were very helpful and knowledgeable. My husband and I walked in the dealership at 5:30 on a Saturday night looking for a new truck. Mark and jon David were very helpful and knowledgeable. They made our experience easy, stress free, and got us in the truck we wanted! Highly recommend Al Piemonte gmc In Elmhurst! More

Service Visit Great service visit. We knew this visit will take a couple of days. The service advisor had my loaner ready when I got there and the paperwork ready Great service visit. We knew this visit will take a couple of days. The service advisor had my loaner ready when I got there and the paperwork ready for my appointment as promised. He then kept me updated with status all along the way and made sure I felt comfortable with the updates. More

Highly recommend Mark Genthe! Friendly staff The whole staff made the process fun and Mark helped work out a deal on a used car for me. He was knowledgable and honest. In the finance department, The whole staff made the process fun and Mark helped work out a deal on a used car for me. He was knowledgable and honest. In the finance department, Ervin was patient and funny. I'm happy with my new car and recommend shopping with AL Piemonte! More

Very nice and professional! I got exactly what I wanted and they accepted my trade in. I’m very pleased with the service that I got! and they accepted my trade in. I’m very pleased with the service that I got! More

Ill-organized I expected a bit of a more organized process from start to finish. I walked out of the dealership with two things: A used car and a lot of questions. I expected a bit of a more organized process from start to finish. I walked out of the dealership with two things: A used car and a lot of questions. Things weren't adequately explained. They were actually quite rushed. In fact, in the middle of choosing my car, the salesman took several calls discussing other people's deals. It appeared to be a real juggle for him and it was a bit discomforting to experience. I felt more like a sale than a valued customer. Things were not very organized - in fact I had to sign two different contracts because the salesman changed SOMETHING on the first contract at the very last minute (what this something is, I don't know). The assistant tried her very best to keep us in the loop but it was not a success. Although I am satisfied with the vehicle in itself, I am more disappointed at the way it was acquired. More

Al piemonte GMC is the best! This is the best dealership I’ve ever been to and the first time I ever took the time to write a review on a dealership..Everyone was great and work t This is the best dealership I’ve ever been to and the first time I ever took the time to write a review on a dealership..Everyone was great and work together to get the job done but Adrian and JD are theeee beeeeeest! I would recommend this dealership to everyone I come across who need a reliable car! More

Used Car Purchase They will work with you to get the best price. No pressure to buy. Quick service. Definitely recommend this dealership. Will go back in the future They will work with you to get the best price. No pressure to buy. Quick service. Definitely recommend this dealership. Will go back in the future. More