Al Piemonte Buick GMC

friendly , prompt , in and out quickly, customer lounge was clean with free coffee, and low pressure was clean with free coffee, and low pressure More

The service team here is kind, courteous, very prompt in waiting on the customers and gets the jobdone fast but efficient. Wonderful experience. waiting on the customers and gets the jobdone fast but efficient. Wonderful experience. More

Al Piemonte Buick GMC has always provided good, honest service on my vehicles for years. service on my vehicles for years. More

I guess I could say I got an Okay deal. Even though my Envision had a few chips on it. They said they would fill them in but I’m not going to bother taking it back. My trade in was deducted due to damage Envision had a few chips on it. They said they would fill them in but I’m not going to bother taking it back. My trade in was deducted due to damage but my Envision wasn’t. More

Todd and other service team members did great , car was washed also and looked great washed also and looked great More

My service experience was awesome. From start to finish nothing but professionalism and kindness. Todd the service guy you rock!! nothing but professionalism and kindness. Todd the service guy you rock!! More

Easy to set appointment. Good follow up & appreciated completing the work done quickly. Everything seems fine now. completing the work done quickly. Everything seems fine now. More

I made an appointment on your website for 1 of my 2 Free oil changes, promised to me when I bought my vehicle in November from advantage Chevrolet. I was not allowed to use this because I didn’t know the ex oil changes, promised to me when I bought my vehicle in November from advantage Chevrolet. I was not allowed to use this because I didn’t know the extended warranty company….? Why could I make the appointment and did your website acknowledge I had two free oil changes under my name, VIN number etc, but couldn’t be figured out in person at the dealership? I also was charged for a tire rotate when I never authorized one. The advisor misunderstood and thought I said, “yes rotate the tires.” However, I get free rotations at a tire chain. I would never pay $40+ to have my tires rotated. Yet, at the window, here’s my invoice $109.11. Very disappointing experience. More

On 12/13/21 we brought our 2016 Buick Cascada in for an oil change. Checking the car's record, Todd, the service writer, suggested that we have the Transmission Fluid, the Coolant, and the Brake Fluid chan oil change. Checking the car's record, Todd, the service writer, suggested that we have the Transmission Fluid, the Coolant, and the Brake Fluid changed as well. We agreed and left after paying a $600 bill. We were forced to return on Saturday 12/18/2021 because the car exuded a strong, pungent burning smell. Nicolas Moore, the service writer, was very attentive to our concern. He reported that they found oil spilled on the frame near the filter and that was splashing on the exhaust system and burning. The spill was cleaned and the car no longer exudes the burning smell. Nicolas was attentive to the issue, He did not want us to have to return on Monday. We are senior citizens and in over fifty years of oil changes, we never have had one where the technician had an "accident" and failed to clean his/her mess. We were further disappointed, after spending an unnecessary (in our minds) Saturday morning getting an issue fixed that should not have happened, we were not even assured that our next oil change would be on the dealer. No voucher. No coupon. No recompense for our time spent due to the dealer's error. More

Giulianos customer service is beyond amazing. He went above and beyond any expectation I had. I originally went in to sell my 2018 CRV for the kbb cash value with the intent of traveling out of state to above and beyond any expectation I had. I originally went in to sell my 2018 CRV for the kbb cash value with the intent of traveling out of state to purchase the used car I wanted from another dealer. Had I tried to go through that process on my own I don’t think I would have been successful . Giuliano took all the hassle out of the process and actually acquired me the trade in tax credit which I would have lost. Giuliano contacted multiple out of state dealers for me with the very specific truck I wanted. He also saved me a trip driving half way across the country to make the purchase and bring the truck home. I would highly recommend this dealer. They make sure the customers get what they want and don’t pressure you into a purchase you don’t want. The team treated me like a friend and not just another customer. Very thankful for how it turned out. More