Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Al Piemonte Buick GMC - Service Center
Elmhurst, IL
520 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
520 Reviews of Al Piemonte Buick GMC - Service Center
Sort by
December 25, 2019
Service My car has been serviced there twice for the same issue (timing exchange). I have the extended warranty on my car and they were reluctant about paying My car has been serviced there twice for the same issue (timing exchange). I have the extended warranty on my car and they were reluctant about paying for the same problem. I got a call from Tod that said my car was read but I would need a battery, He said something was draining the battery because it wouldn't start without a jump. I would need to buy a battery. Apparently there is still an issue with my car, I drove the car 1 block and it was knocking and shaking. I took it back to the dealer. I had no way home couldn't get a loaner because I didn't have my licence with me, The porter had to drive me home. Also I was told if I bought a new battery they would put it in free of charge. There is no way my car was test driven, More
by DLEXUS2
Verified CustomerEmployees Worked With
Helpful December 20, 2019
New teams is amazing! Todd held my hand through the whole service experience. My vehicle was clean and the seat was left where I left it. The coffee machine is pretty cool Todd held my hand through the whole service experience. My vehicle was clean and the seat was left where I left it. The coffee machine is pretty cool too. Didnt have cream or sugar tho...weird More
by JAKE.CHAMBERS
Employees Worked With
December 19, 2019
Service Dept. Review Todd always does a great job. He is friendly, efficient and very knowledgeable. I have great confidence in him and always request him when I need se Todd always does a great job. He is friendly, efficient and very knowledgeable. I have great confidence in him and always request him when I need service. I miss the periodic dealer coupons that used to be sent from Howard Buick. Every little bit helps. More
by HANSEN.CHERYL
Employees Worked With
December 18, 2019
Service Dave was an excellent help in explaining issues All items were handled promptly and professionally Everyone was friendly Would highly recommend thi Dave was an excellent help in explaining issues All items were handled promptly and professionally Everyone was friendly Would highly recommend this dealer to others More
by GBORDY44
Employees Worked With
Dave
December 12, 2019
Always great with Howard and now great with Al Piemonte Went for oil change and semi-annual auto guard service. Todd very helpful. Good to see Joe Cardenas in the showroom. Everyone in service and the offi Went for oil change and semi-annual auto guard service. Todd very helpful. Good to see Joe Cardenas in the showroom. Everyone in service and the office friendly and helpful too. Thanks. More
by lubamclay@yahoo.com
Employees Worked With
Other Employees :
Mark Howard , Ron Brown, Joe Cardenas
December 12, 2019
Great customer service She was very informative and new her work. The time it took was less that the time she stated. She also walked me through the process of using rewards She was very informative and new her work. The time it took was less that the time she stated. She also walked me through the process of using rewards. More
by poe.charles
Employees Worked With
Gigi Lopez
December 12, 2019
Great experience I trust the service department to always perform quality work on my Regal. I have never been disappointed with any work that has been completed. The I trust the service department to always perform quality work on my Regal. I have never been disappointed with any work that has been completed. The service employees are always professional. More
by BROWNEYEDRN
Employees Worked With
December 04, 2019
It was ok Previous owner had current newspapers available to read and usually had cookies to snack on and a selection of magazines and vehicle brochures. Having Previous owner had current newspapers available to read and usually had cookies to snack on and a selection of magazines and vehicle brochures. Having a 25 word minimum for this review is stupid if it can be expressed in less. More
by DELORTW
Employees Worked With
December 04, 2019
windshield wiper I dropped in without an appointment to ask about rear windshield sprayer no working. They took my car right in and repaired it. Also I just got a new I dropped in without an appointment to ask about rear windshield sprayer no working. They took my car right in and repaired it. Also I just got a new phone and hadn’t figured out how to pair it. One of the reps took car of the pairing for me. Thanks everyone More
by COST07
Employees Worked With
I’m really not sure of the names of everyone who helped me, Lori Devega
December 03, 2019
Joe is great to work with and helps everything go smoothly. Great team at the dealership in service too. I totally trust them. On my third car from the dealership smoothly. Great team at the dealership in service too. I totally trust them. On my third car from the dealership More
by Shootingstahr
Employees Worked With
Joe Cardenas
