Al Serra Chrysler Dodge Jeep Ram

Do not go to this service department. They are not honest and do shotty work. Service manager is hostile and horrible. Save your money and avoid completely They are not honest and do shotty work. Service manager is hostile and horrible. Save your money and avoid completely More

Great service. The work was done expertly and efficiently. Service advisor Deon kept me well informed. The work was done expertly and efficiently. Service advisor Deon kept me well informed. More

Terrible work, poor excuses, long wait times, dishonest. ..the list goes on. Buyer beware when it comes to Service Dept. ..the list goes on. Buyer beware when it comes to Service Dept. More

Brought my new Jeep Cherokee l in for service. The Homelink doesn’t work. Got it back with instructions on how to program it. I know how. It doesn’t work. No fix. Had 8:30 appointment. Did not get The Homelink doesn’t work. Got it back with instructions on how to program it. I know how. It doesn’t work. No fix. Had 8:30 appointment. Did not get back until next day. All they did was a oil change and tire rotation in a day and a half. Unacceptable. More

Awesome Experience. Adam Sharp and the whole crew at Al Serra Chrysler Dodge Jeep Ram went way beyond the call of duty in order to get me every thing I wanted in my 2019 Jeep Cherokee. My new Cherokee is Serra Chrysler Dodge Jeep Ram went way beyond the call of duty in order to get me every thing I wanted in my 2019 Jeep Cherokee. My new Cherokee is an amassing vehicle. I love it. I will NEVER go anywhere else but Al Serra Chrysler Dodge Jeep Ram for my vehicles. Remember to ask for Adam Sharp in the sales department. More

Howard is very knowledgeable and informative about the entire process! Everything has been explained upfront. Hooked us up with a loaner while it was getting repaired! entire process! Everything has been explained upfront. Hooked us up with a loaner while it was getting repaired! More

I purchased a Chrysler with written assurance from the service manager Alex that is was a Factory-Backed Certified Preowned vehicle except where noted (none) in the summer of 2018. In February of 2020, w service manager Alex that is was a Factory-Backed Certified Preowned vehicle except where noted (none) in the summer of 2018. In February of 2020, with 10 months of corrosion protection left on my warranty, the vehicle was brought into the dealer with rust bubbles on the driver door. The service personnel, after walking around the vehicle in 2 minutes, claimed that the door had previously been painted and is no longer covered under warranty. Beware of Al Serra Certified Preowned Vehicles. More

Engage in unethical leanding The sales team will go out of their way to find a means to approve bad credit borrowers. They allow non custodial parents to prey on adult children by The sales team will go out of their way to find a means to approve bad credit borrowers. They allow non custodial parents to prey on adult children by allowing the adult child to co sign over priced and valued new auto loans. Crysler Capital allows multiple attemps to be made by the dealship using the adult childs credit to obtain financing even when the adult child can not afford the loan. this needs to be stopped. More

Poor service and missing electronics Took my Durango in on 8/4/17 for oil change and overheating. They thought it was the water pump but not sure, said they would contact me. I didn't h Took my Durango in on 8/4/17 for oil change and overheating. They thought it was the water pump but not sure, said they would contact me. I didn't hear from them until 8/9 when they said it was done. I do a lot of work out of my car and tried to get everything I had in there but left and iPad Pro. I checked find my ipad when I got home and it was at the dealership so I thought, they won't have it long and I am sure it is in save hands. When I went to pick up my Durango the ipad was gone. We checked find my ipad and it was clearly showing on their premises. Howard was the only one who seemed to care. I left a FB message and got a response but it was from the same service manager who was in a hurry to not resolve this. My wife and I have a car purchase to make this fall and many car purchases to make for the next several decades. I truly hope Al Serra will think through this resolution before closing this case. More

Worst service department in Michigan I have missed days of work now while this department continually sends out the wrong part to fix my car....a one hour repair at the shop has now coste I have missed days of work now while this department continually sends out the wrong part to fix my car....a one hour repair at the shop has now costed me 8 days and counting. More