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Al Spitzer Ford

Cuyahoga Falls, OH

Overview
Employees
Reviews
Vehicles
4.5
742 Reviews
At Al Spitzer Ford, we're dedicated to providing our customers with a hassle-free experience every time they visit us! With an extensive line-up of brand new Ford models as well as our certified and pre-owned used car selection, we've got the perfect fit for you and your family. Our Financing experts are always available to work with your loan and lease needs, and the Service team stands ready for anything from routine maintenance to larger repair orders. Stop in to our Cuyahoga Falls dealership today and see everything Al Spitzer Ford has to offer you!
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3737 State Road

Cuyahoga Falls, OH

44223

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Showing 742 reviews

May 31, 2026

Very good this is my fourth car l bought from there and always off of Daryl the salesman More

by TDRAYER2012
Recommend Dealer
Yes
Employees Worked With
Patrick Zanko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick Zanko
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May 31, 2026 -

Al Spitzer Ford responded

It’s wonderful to see you back for your fourth Ford and to have earned your ongoing trust. We’re glad our sales team consistently meets your expectations. Enjoy your Ford.

May 30, 2026

Painless Professional and the trade in the was fair and the experience was good Great job Eric More

by MICHAEL.MACKIN1727
Recommend Dealer
Yes
Employees Worked With
Errick Herrin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Errick Herrin
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May 30, 2026 -

Al Spitzer Ford responded

Delighted to learn how painless and professional the process was with Errick and that your trade-in felt fair. We’re glad you’re happy with your Ford and appreciate your positive feedback.

May 29, 2026

Well I was under the impression that when I bought my car I had to free oil changes. I wasn't told that it was from a year of purchase. When I called and showed up I mentioned it being my last free oil chang More

by mancini51717
Recommend Dealer
No
Employees Worked With
Andrew Knittel
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Knittel
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May 31, 2026 -

Al Spitzer Ford responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Please reach out to us at your convenience. Thank you.

May 25, 2026

Excellent Love the dealership. . Cooper and Z were extremely knowledgeable and professional. Fast easy service. More

by Lindakallen2
Recommend Dealer
Yes
Employees Worked With
Z
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May 25, 2026 -

Al Spitzer Ford responded

We’re thrilled you had such a positive experience. Our team takes pride in providing knowledgeable and professional service, and we’re happy your Mustang received prompt and seamless attention. Enjoy the road ahead with your Ford Mustang.

May 24, 2026

Service Dept excellent fast service, they don't try to push unnecessary repairs on you. More

by ?
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zyan Sheffield
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 24, 2026 -

Al Spitzer Ford responded

We’re happy our service department provided prompt, honest care for your Ford. Zyan and the team are glad to keep your vehicle on the road without suggesting unnecessary repairs. Thank you for the five-star rating!

May 23, 2026

They were a great group of people. They helped us immediately help us find a car for our daughter and we purchased it, and it was like a in and out thing, no difficulties at all. More

by LKELLS145
Recommend Dealer
Yes
Employees Worked With
Patrick Zanko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick Zanko
Report | Print
May 23, 2026 -

Al Spitzer Ford responded

We’re delighted to hear that our team helped you quickly find a used Ford Escape for your daughter and that the process was seamless. If you need anything else, just let us know.

May 23, 2026

I was very pleased they kept me informed about my car they picked up and and delivered More

by dkopchynski26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Predl
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Strosnider
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Knittel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zyan Sheffield
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 23, 2026 -

Al Spitzer Ford responded

Thank you for sharing your feedback. We’re glad our team kept you informed about the pickup and delivery of your Ford EcoSport. Please let us know when you need any future service.

May 19, 2026

I work with Zyan Sheffield. I did not work with Mark Carter. Zyan was excellent. In terms of customer service very personable extremely knowledgeable. Overall outstanding. My se More

by bonkers
Recommend Dealer
Yes
Employees Worked With
Mark Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Carter
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May 19, 2026 -

Al Spitzer Ford responded

We’re glad our team provided personable, expert service on your Ford Escape. Your enthusiastic feedback means a lot and we’re pleased to hear everything went so smoothly. Thank you for sharing your experience.

May 17, 2026

The visit to Spitzer Ford was excellent. Oil change, rotation, and an air filter. The experience was no drama, efficient and nice people to interact with. More

by dmcb327
Recommend Dealer
Yes
Employees Worked With
James Strosnider
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Strosnider
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May 17, 2026 -

dmcb327 responded

Excellent service department

May 19, 2026 -

Al Spitzer Ford responded

Thank you for choosing Al Spitzer Ford. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

May 16, 2026

Was taken advantage on a recall. $209 later didn't even fix it. Was in market for new truck won't be back to Spitzer. Z the service tech is worthless. More

by drew.handhfarm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zyan Sheffield
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 21, 2026 -

Al Spitzer Ford responded

Thank you for this feedback, Drew. We're very sorry to see that you didn't have the best experience at our dealership. Please don't hesitate to reach out to us directly if you'd be willing to share some more detail. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

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