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Al Spitzer Ford

Cuyahoga Falls, OH

Overview
Employees
Reviews
Vehicles
4.6
731 Reviews
At Al Spitzer Ford, we're dedicated to providing our customers with a hassle-free experience every time they visit us! With an extensive line-up of brand new Ford models as well as our certified and pre-owned used car selection, we've got the perfect fit for you and your family. Our Financing experts are always available to work with your loan and lease needs, and the Service team stands ready for anything from routine maintenance to larger repair orders. Stop in to our Cuyahoga Falls dealership today and see everything Al Spitzer Ford has to offer you!
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3737 State Road

Cuyahoga Falls, OH

44223

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Showing 731 reviews

May 12, 2026

I don’t understand why I have to pay for audio module just had backup camera replaced. More

by thompsonwa2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Knittel
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tina Bucchioni
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 10, 2026

Everything was handled with what updates they had will finish recalls when they are able to get it done More

by Buchkosr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Predl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tina Bucchioni
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 12, 2026 -

Al Spitzer Ford responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback.

May 10, 2026

We came to a deal that benefited both of us. This is my 2nd purchase from this dealership and I highly recommend them. More

by MDFLOWERS1027
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Patrick Zanko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darryl Williams Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 10, 2026 -

Al Spitzer Ford responded

It’s great to hear that your second Cadillac XT5 purchase resulted in a deal that worked well for both of us. Thank you for recommending us, and we look forward to assisting you again soon.

May 10, 2026

We were able to come to a deal we both were happy with and completed the sale. This was my 2nd purchase from this dealership and highly recommend. More

by MDFLOWERS1027
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Patrick Zanko
5.0
This rating includes all reviews, with more weight given to recent reviews.
John White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darryl Williams Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 10, 2026 -

Al Spitzer Ford responded

Hearing that you came back to us for a second time and felt great about the deal is fantastic. Enjoy your Cadillac XT5, and thank you for recommending our team.

May 10, 2026

I had a great experience. The people were courteous and helpful. What's my repairs More

by HAVEFAITH01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Knittel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tina Bucchioni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 10, 2026 -

Al Spitzer Ford responded

It’s wonderful to know our team was courteous and helpful during your Ford Explorer service. For details on your repairs, Andrew or Tina in our service department would be happy to update you.

May 07, 2026

Efficient, respectful and gets the job done Attentive, fast and I would highly recommend this dealership for insurance claim repairs More

by AKATVYLOR
Recommend Dealer
Yes
Employees Worked With
Zee
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May 07, 2026 -

Al Spitzer Ford responded

Thank you for recommending us and for highlighting our team’s respectful, attentive approach. It’s great to know your Ford Escape insurance claim repairs were handled efficiently and in a timely manner.

May 07, 2026

Absolutely unacceptable experience from start to finish. Zero follow up, complete lack of professionalism, and a front desk employee who was rude, uninformed, and unable to provide even basic, accurate info More

by JT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zyan Sheffield
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 11, 2026 -

Al Spitzer Ford responded

We're sorry to hear that your experience didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss this matter in more detail, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you.

May 03, 2026

Everyone was very friendly and knowledgeable. Overall the whole process did not take to long. More

by kimberlymars10
Recommend Dealer
Yes
Employees Worked With
Errick Herrin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Errick Herrin
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May 03, 2026 -

Al Spitzer Ford responded

We’re pleased that Errick and our team delivered a welcoming, knowledgeable experience while keeping everything running smoothly. Congratulations on your new Ford Bronco Sport. We look forward to assisting you again down the road.

May 03, 2026

Excellent service and repairs. They said what they would do and did what they said. More

by garys5719
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Predl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Knittel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 03, 2026 -

Al Spitzer Ford responded

We’re glad your service and repairs were completed exactly as described. Thank you for trusting us with your Ford. We look forward to assisting you again.

May 03, 2026

Will miss simple stuff during appointments, price inconsistency and wait time can be a little much at times More

by REYMUNDOA0906
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zyan Sheffield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 04, 2026 -

Al Spitzer Ford responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue, or if you'd like to discuss your visit in more detail, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you.

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