Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
Write a review

Al Spitzer Ford

Cuyahoga Falls, OH

Overview
Employees
Reviews
Vehicles
4.5
743 Reviews
At Al Spitzer Ford, we're dedicated to providing our customers with a hassle-free experience every time they visit us! With an extensive line-up of brand new Ford models as well as our certified and pre-owned used car selection, we've got the perfect fit for you and your family. Our Financing experts are always available to work with your loan and lease needs, and the Service team stands ready for anything from routine maintenance to larger repair orders. Stop in to our Cuyahoga Falls dealership today and see everything Al Spitzer Ford has to offer you!
Contact Dealership
View Awards

3737 State Road

Cuyahoga Falls, OH

44223

Directions

By Type

Showing 743 reviews

May 17, 2026

The visit to Spitzer Ford was excellent. Oil change, rotation, and an air filter. The experience was no drama, efficient and nice people to interact with. More

by dmcb327
Recommend Dealer
Yes
Employees Worked With
James Strosnider
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Strosnider
Report | Print
May 17, 2026 -

dmcb327 responded

Excellent service department

May 19, 2026 -

Al Spitzer Ford responded

Thank you for choosing Al Spitzer Ford. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

May 16, 2026

Was taken advantage on a recall. $209 later didn't even fix it. Was in market for new truck won't be back to Spitzer. Z the service tech is worthless. More

by drew.handhfarm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zyan Sheffield
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 21, 2026 -

Al Spitzer Ford responded

Thank you for this feedback, Drew. We're very sorry to see that you didn't have the best experience at our dealership. Please don't hesitate to reach out to us directly if you'd be willing to share some more detail. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

May 14, 2026

One of my smoothest maintenance experiences on my Explorer Tina answering any questions I had about the process Especially with the accommodation of picking up and delivering my auto because that mor More

by katblanch
Recommend Dealer
Yes
Employees Worked With
Tina Bucchioni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tina Bucchioni
Report | Print
May 14, 2026 -

Al Spitzer Ford responded

We’re pleased Tina could answer your questions and that our pickup and delivery service helped when you were under the weather. It’s great the maintenance on your Explorer went so smoothly. Thank you for sharing your experience with us.

May 12, 2026

I don’t understand why I have to pay for audio module just had backup camera replaced. More

by thompsonwa2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Knittel
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tina Bucchioni
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 13, 2026 -

Al Spitzer Ford responded

Thank you for taking the time to leave us a review. We'll be sure to share your feedback with our crew.

May 10, 2026

Everything was handled with what updates they had will finish recalls when they are able to get it done More

by Buchkosr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Predl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tina Bucchioni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 12, 2026 -

Al Spitzer Ford responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback.

May 10, 2026

We were able to come to a deal we both were happy with and completed the sale. This was my 2nd purchase from this dealership and highly recommend. More

by MDFLOWERS1027
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Patrick Zanko
5.0
This rating includes all reviews, with more weight given to recent reviews.
John White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darryl Williams Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 10, 2026 -

Al Spitzer Ford responded

Hearing that you came back to us for a second time and felt great about the deal is fantastic. Enjoy your Cadillac XT5, and thank you for recommending our team.

May 10, 2026

I had a great experience. The people were courteous and helpful. What's my repairs More

by HAVEFAITH01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Knittel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tina Bucchioni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 10, 2026 -

Al Spitzer Ford responded

It’s wonderful to know our team was courteous and helpful during your Ford Explorer service. For details on your repairs, Andrew or Tina in our service department would be happy to update you.

May 07, 2026

Efficient, respectful and gets the job done Attentive, fast and I would highly recommend this dealership for insurance claim repairs More

by AKATVYLOR
Recommend Dealer
Yes
Employees Worked With
Zee
Report | Print
May 07, 2026 -

Al Spitzer Ford responded

Thank you for recommending us and for highlighting our team’s respectful, attentive approach. It’s great to know your Ford Escape insurance claim repairs were handled efficiently and in a timely manner.

May 07, 2026

Absolutely unacceptable experience from start to finish. Zero follow up, complete lack of professionalism, and a front desk employee who was rude, uninformed, and unable to provide even basic, accurate info More

by JT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zyan Sheffield
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 11, 2026 -

Al Spitzer Ford responded

We're sorry to hear that your experience didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss this matter in more detail, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you.

May 03, 2026

Everyone was very friendly and knowledgeable. Overall the whole process did not take to long. More

by kimberlymars10
Recommend Dealer
Yes
Employees Worked With
Errick Herrin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Errick Herrin
Report | Print
May 03, 2026 -

Al Spitzer Ford responded

We’re pleased that Errick and our team delivered a welcoming, knowledgeable experience while keeping everything running smoothly. Congratulations on your new Ford Bronco Sport. We look forward to assisting you again down the road.

1
2
3
...
75