Alamo Toyota

Terrible service department. This is the second time I have been there for service. Both expereinces were terrible. I will never go to this dealership again have been there for service. Both expereinces were terrible. I will never go to this dealership again More

My husband and I were greeted right away and did not have to wait for anyone to assist us. Luis Vasquez not only greeted us but made us feel comfortable and at ease. He allowed us to tell him what our need to wait for anyone to assist us. Luis Vasquez not only greeted us but made us feel comfortable and at ease. He allowed us to tell him what our needs were and what would work within our means. He and Noah Caballero began working on our application quickly and once we had a number to work with, Luis began showing us around the lot. He showed us a variety of vehicles and listened to what we were looking for. He treated us with respect and was very patient with me. I never felt pressured in anyway nor was I swayed in any direction. I truly felt that my family's best interest was being taken to heart. I will definitely return to Luis and Noah when I need to purchase another vehicle and HIGHLY RECOMMEND ANYONE AND EVERYONE to go visit these men. They made me a VERY HAPPY CUSTOMER! Lily R More

I went to Alamo Toyota after visiting other dealerships and was amazed at the attention Mr. Fording dedicated to me. I was convinced I wanted a specific vehicle but his knowledge of vehicles was unprecede and was amazed at the attention Mr. Fording dedicated to me. I was convinced I wanted a specific vehicle but his knowledge of vehicles was unprecedented to me and he guided me to the vehicle I purchased. He represented himself with great professionalism and; eventhough, they had a group of people waiting, he devoted his time without interruption solely to me. I would recomend any and all people looking for a used vehicle to Mr. Fording. More

I brought my new Tacoma in because the USB port was inoperable. The man, Mr. Phillips told me it would take about an hour. After waiting 3 hours, Mr. Phillips came and told me the radio was bad and h inoperable. The man, Mr. Phillips told me it would take about an hour. After waiting 3 hours, Mr. Phillips came and told me the radio was bad and he would need to order one. When he called me and told me the radio had arrived, I brought the truck back to service. After about an hour, he told me the radio and the USB port was ok and I had a short. So I waited a couple of hours longer. The tech who worked on my truck, should have found the short first off and I wouldn't have had to wait the hours and then made 2 trips from my house in McQueeney. The sales people, Karlton and AJ were very knowledgeable and made the original transaction pleasurable. But the service department needs better customer service. I don't think I'll be using your service department as I will be going to the San Marcos store, hopefully their service department is better. George Stangl More

We leased a car from Alamo three years ago. The lease was up, we decided to purchase the car for my son. We took in a cashiers check for a little over the amount of what was due on the car, and instead of w up, we decided to purchase the car for my son. We took in a cashiers check for a little over the amount of what was due on the car, and instead of working with us they charged us an additional $50.00 We learned after the transaction that it could have been waived, as there were other ways to handle this. We will never use Alamo Toyota, nor will we recommend it. The entire process was uncomfortable and unyielding. It took half a day to change out the paperwork, all the time, an aggressive sales pitch, only to be called back in days later and get informed with the extra charge of %50.00 Not a happy customer, and again, we will not use this place of business ever again! More

I got great service and no pressure. Thorough service. Great inventory I was mainly just looking and had little intention of buying a new car at the time This was the third Toyota dealer visited and the Great inventory I was mainly just looking and had little intention of buying a new car at the time This was the third Toyota dealer visited and the best deal I found by far. More

I don't see the name of the person I dealt with but he was completely unfamiliar with the Prius product. It was appalling that I had to educate the dealer on the Prius-C. The salesman couldn't even sta was completely unfamiliar with the Prius product. It was appalling that I had to educate the dealer on the Prius-C. The salesman couldn't even start the car. Pathetic. He was pleasant enough but when he quoted me a price of 2K over the invoice I told him he was crazy. I would never recommend this dealership. More

Absolutely ridiculous! We have been loyal Toyota owners since 1996. Never been this discussed by a Toyota dealership! We took our vehicle in for service last weekend 3/3 and was told it would be about a since 1996. Never been this discussed by a Toyota dealership! We took our vehicle in for service last weekend 3/3 and was told it would be about a 2 hour wait, understanding the fact that we didn't have an appt that seemed alittle unreasonable because there was only two cars infront of us but we couldnt see if the garage bays were full. The service guy who seemed like he wasn't sure what to do next assured us that we should make an appointment because those with appointments are seen by appointment time Walkins are taken as they can (which actually makes sence) however when we arrived at our 8 o'clock appointment today 3/10 there were 12 cars infront of us, no problem I thought because appointments get seen first (RIGHT)? WRONG!! Because as it turns out everybody was being checked in with 8 o'clock appointments! Asking to speak to the manager or supervisor to find out what the real protocol is we were informed he was on vacation and wouldn't return for a week. So I asked to speak to the manager or supervisor incharge to be only told there wasnt anyone one incharge. Thank god I didn't have leadership like that in Afghanistan or we would never have made it back! Morale of the story is if you have appointments have a xxxx appointment only bay. My fault for not staying with Cavender, won't make that mistake again!!!! More

Alamo Toyota advertised a 2012 Tundra for $23,999.00. We confirmed it with the internet sales manager, Ron O'Con. By the time my wife and I arrived it was sold. When we asked him if there were more availab confirmed it with the internet sales manager, Ron O'Con. By the time my wife and I arrived it was sold. When we asked him if there were more available, he went inside and came out a few minutes later to tell us that no more were available in the five state area. We left and went to another dealership that had two on the lot and said that they could order us one in any color we liked but it would take a week or so. The bottom line is this guy is a liar. I would stay far away from this dealership. More

I contacted this dealer about a new 2012 Prius V model 5. I asked for the MSRP price and the selling price. I was told the selling price was about $4000 above the MSRP. Prior to contacting Alamo I had contac I asked for the MSRP price and the selling price. I was told the selling price was about $4000 above the MSRP. Prior to contacting Alamo I had contacted several other Toyota dealers and their price for same model vehicle was MSRP. In one case it was discounted below MSRP. This dealer is robbing unsuspecting and uninformed clients on these new 2012 Prius V. Stay away from this dealer or you will be hosed. Do your homework and price shop before you buy! More