DO NOT USE THEIR MAINTENANCE DEPARTMENT.
Short version: Alamo Toyota damaged my wheels, threw away my aftermarket wheel locks, replaced them with Toyota wheel locks. They made no effort to tell me about the damage or parts replacement. They also managed to get a wheel severely out of balance during the rotation. After contacting them, they offered to recoat the wheels and order new wheel locks. They painted the damaged portion of the wheel, but it’s still obvious that the wheel had been damaged. After waiting for over two weeks, they forgot to order my replacement parts.
Long version: I took my 2017 Tacoma there for an oil change and tire rotation. The work was completed, and I drove the truck home(never getting above about 40mph, since I live very close).
The next day, I load up the family and start driving to my parents house for fathers day. As soon as I get on the freeway, the truck feels like it's going to shake itself apart. I slow down and park it at home until I can contact Alamo Toyota on Monday. Once I'm home, I realize that all 4 wheels had been damaged with large chunks of paint missing from around the lugs, with several deep scratches in several places in the wheel. Then I realized that my aftermarket wheel locks had been replaced with factory Toyota wheel locks.
Monday, I went in and spoke with the service manager. They were very polite, apologized, and said that they would make this right. They offered to have the wheels recoated, and would order the correct wheel locks to replace the Toyota locks. I let them do their inspections, and went home for the day, since I had already missed work for this. Later in the day, I called to check on the status, and inquired if I would need to get alternate transportation to work the next day. I was told that the vehicle was complete, so I got a ride back to Alamo Toyota.
The wheels were repaired on site, and not recoated. They painted over the scratches, but it’s still obvious that the wheel is damaged. Okay, that’s fine, it’s not a show truck. I was told that the wheels were balanced, and that should take care of any vibration issues I was having. This was fixed, and I no longer have the severe vibration issues. I was told that the wheel locks were on order, and should be there the following day. I would be allowed to take the truck in the meantime, so that I would be able to drive to work. I was told that I would get a phone call when the locks arrived.
Over 2 weeks later, no phone call. I stopped by the service center hoping to just pick up the locks and leave. After being shuffled around several people, I was told that no one had ordered my parts. I’ve lost all trust in Alamo Toyota.