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Alan Webb Chevrolet

Vancouver, WA

4.8
715 Reviews

3712 NE 66th Ave

Vancouver, WA

98661

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715 Reviews of Alan Webb Chevrolet

December 16, 2021

Travis was great to deal with. No pressure at all to look or buy. He worked hard to help me achieve my needs. More

by cbirley
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Porter, Dave Milbrandt, Travis Zavala, David Killion
Dec 17, 2021 -

Alan Webb Chevrolet responded

Christofer, Thank you for taking the time to share this nice review with a 5-star rating. We value your time and feedback. We are pleased to hear that Travis was great at providing a pressure-free experience while navigating your needs. We look forward to seeing you and your NEw Silverado in the future. Happy Holidays! Sincerely, Your Alan Webb Chevrolet Auto Family

October 21, 2021

The service dept. sucks. I have been taking my truck there for the last 2 1/2 years So that would be a total of 5 times for oil changes. Out of the 5 times , 3 of them was not good. 1- made appt on l More

by brooks1951
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Megan Murphy
Oct 29, 2021 -

Alan Webb Chevrolet responded

Hello, Thank you for your time and your valuable feedback. We strive to meet or exceed our customer expectations. We are sincerely concerned and apologize that we fell short of your expectations. Your insight is highly appreciated and will help us to build a better customer experience. You may also reach to our Service Manager, Floyd Quiding, to discuss this matter at 360-574-1131 ext 231 or floydq@alanwebbautogroup.com.

October 20, 2021

John the salesman and Keith the sales manager are very very good at what they do an awesome people to work with as well as the whole team at Alan Webb Chevrolet you guys are awesome I’ve bought three Chev More

by hudsonj2891
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trish Atkins, John Anderson, Lindsey Scott, Travis Zavala, CJ Seaman, Tony Carroll
Oct 20, 2021 -

Alan Webb Chevrolet responded

Gerald, Thank you for taking the time to share this nice review with a 5-star rating. We value your time and feedback. We are pleased to hear that ohn and Keith were a great team. We look forward to seeing you and your new Equinox in the future as well as your Silverado! Have a great day! Sincerely, Your Alan Webb Chevrolet Auto Family

October 15, 2021

Things went better than I expected, great job ,thank you everyone for great customer service More

by bigtimm50
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Travis Zavala, David Killion
Oct 15, 2021 -

Alan Webb Chevrolet responded

Tim, Awesome! We are pleased to hear that we exceed your expectations by providing great customer service. We value your time and feedback. Thank you for choosing Alan Webb Chevrolet for your vehicle needs. We look forward to seeing you and your Sierra in the future. Take care and enjoy your new truck! Sincerely, Your Alan Webb Chevrolet Auto Family

September 30, 2021

Everything went very well, friendliness, helpfulness. I thought I had found a dealership I could be happy with EXCEPT their was a $399.00 charge not shown to me. I was promised a refund multiple times bu More

by doloreswolk
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Johnson, David Killion
Oct 04, 2021 -

Alan Webb Chevrolet responded

Dolores, We are saddened and concerned we fell short of your expectations. We sincerely apologize for the delay in your refund. We originally sent out the refund check on 7/28/2021 but it was returned as we addressed it to your physical address and not your mailing. We are happy to hear that you did indeed receive your refund after we were able to verify the correct mailing address and make the appropriate adjustments. Again, we apologize for our error and the lengthy wait for your refund. We truly hope you have a wonderful day. Take care, Sincerely, Alan Webb Chevrolet

Oct 04, 2021 -

doloreswolk responded

Thank you. It seems it was just a big mix up. But I do appreciate the friendliness and helpfulness of Jamie and Bob.. And I would recommend your company. Dolores

Oct 04, 2021 -

Alan Webb Chevrolet responded

Dolores, Thank you for your understanding in regards to our clerical error. We truly appreciate your patience and allowing us the opportunity to correct our mistakes. We are pleased to hear that Jamie and Bob were friendly and helpful. We look forward to seeing you in the future. Have a great day! Alan Webb Chevrolet

September 17, 2021

Natalie in Finance is amazing!!! I really enjoyed the entire process at Alan Webb. I left with no buyers remorse More

by chadj23
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Natalie Erickson, Jason White
Sep 20, 2021 -

Alan Webb Chevrolet responded

Chad, Awesome! We are delighted to hear that Natalie was amazing and that you enjoyed your purchasing process. We value your time and feedback. Thank you for choosing Alan Webb Chevrolet for your vehicle needs. We look forward to seeing you and your Tahoe in the future. Take care and have a great week! Sincerely, Your Alan Webb Chevrolet Auto Family

September 15, 2021

Very comfortable very nice and very relaxing went pretty fast that's what we like we're very comfortable with the salesperson Jamie did a great job in the guy that do the write-up for all you guys did a gre More

by onnieburtonmeans
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Johnson
Sep 17, 2021 -

Alan Webb Chevrolet responded

Anthony, Awesome! We are pleased to hear that Jamie did a great job. We value your time and feedback. Thank you for choosing Alan Webb Chevrolet for your vehicle needs. We look forward to seeing you and your new Tacoma in the future. Take care and have a wonderful weekend! Sincerely, Your Alan Webb Chevrolet Auto Family

September 15, 2021

Process was smooth, low pressure, Great experience overall. I would happily recommend to friends or family. More

by timbersedgelr
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Natalie Erickson, Jason White
Sep 17, 2021 -

Alan Webb Chevrolet responded

Robert, Thank you for taking the time to share this nice review with a 5-star rating. We value your time and feedback. We are happy to hear that your purchase was smooth, low pressure, and an overall great experieince. We look forward to seeing you and your new Sequoia in the future. Take care and have a great weekend! Sincerely, Your Alan Webb Chevrolet Auto Family

September 15, 2021

What a smooth and easy transaction. Two trade in's and one vehicle purchased, all agreed terms done over the phone. It couldn't have been more than twenty minutes. Came in, signed papers and drove off. More

by jcollins6
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Anderson, David Killion
Sep 17, 2021 -

Alan Webb Chevrolet responded

Jeffrey, Excellent! We are thrilled to hear that your purchase experience was a smooth and easy transaction. We value your time and feedback. Thank you for choosing Alan Webb Chevrolet for your vehicle needs. We look forward to seeing you and your new Silverado in the future. Take care and have a wonderful weekend! Sincerely, Your Alan Webb Chevrolet Auto Family

August 26, 2021

Alan Webb has been wonderful to work with and was focused on providing great customer service for our Chevy. We had a difficult experience previously with GM, but they made it as painless as possible! More

by R & A Fencing and Decking, LLC
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike, David Killion
Aug 27, 2021 -

Alan Webb Chevrolet responded

Hello, Awesome! we are pleased to hear that we were wonderful to work with and we were focused on providing great customer service for our Chevy. Thank you for taking the time to share this nice review. We look forward to seeing you in the future. Take care and have a great weekend! Sincerely, Your Alan Webb Chevrolet Auto Family

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