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Alan Webb Chevrolet

Vancouver, WA

4.8
713 Reviews

3712 NE 66th Ave

Vancouver, WA

98661

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713 Reviews of Alan Webb Chevrolet

May 24, 2021

Bo was super friendly and made sure all our needs were met. Very satisfied with our experience because of him! Would definitely recommend to others! More

by ericalanbrooks
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
BO Lusher
May 26, 2021 -

Alan Webb Chevrolet responded

Eric, We are pleased to hear that Bo was friendly, met your needs, and earned your recommendation. We value your time and feedback. Thank you for choosing Alan Webb Chevrolet for your vehicle needs. We look forward to seeing you and your new Equinox in the future. Take care and enjoy your new car! Sincerely, Your Alan Webb Chevrolet Auto Family

May 24, 2021

Jamie Johnson in sales is awesome to deal with, as is CJ Seaman in finance and David Sailer in service. I love doing business at Alan Webb Chevrolet! More

by DELEHRMAN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Sailer, Jamie Johnson, CJ Seaman
May 26, 2021 -

Alan Webb Chevrolet responded

Douglas, Thank you for taking the time to share this nice review with a 5-star rating. We value your time and feedback. We are happy to hear that Jamie, CJ, and David are awesome to deal with. We are also thrilled to hear that you love to do business with us! We look forward to seeing you and your Silverado in the future. Take care and have a wonderful day! Sincerely, Your Alan Webb Chevrolet Auto Family

May 11, 2021

So... Took my car in a few weeks back to have the heated seat fixed on the driver side and said hey while you got it here my right rear tire pressure keeps changing and it's always lower than the rest, yea More

by tylercharette
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Secora Jones
May 17, 2021 -

Alan Webb Chevrolet responded

Tyler, I sincerely apologize that we fell short of your expectations. Thank you for taking the time to share your experience with us. I appreciate your feedback. It is insight such as this that helps me improve our processes and thus our customer satisfaction. If you have any more feedback that you would like to share with me personally, please don’t hesitate to reach out to me directly. I look forward to improving your experiences in the future. Respectfully, Floyd Quiding Service Manager 360-574-1131 ext 230 Floydq@alanwebbautogroup.com

May 17, 2021 -

tylercharette responded

I would like to know why when I had my car brought in the second time for a warranty fix and had this issue looked at, that they couldn't find any issues but when the problem remained and I brought it in the next time it was all of a sudden found because now my car isn't there for a warranty problem and it's expenses out of my pocket? 200 dollars might now seem alot to some but when you have only one person working and 3 kids it's alot out of nowhere. I ended up only paying half the fee and still the rental fee and took it to the tire place and it was a free fix. Alot of over charging and upsell for something that should have already been found the last time when my car was already in for service also it was a safety hazard and could have lead to an incident while we headed on a day trip but lucky we had our suv because my wife had a bad feeling about driving on that tire.

May 18, 2021 -

Alan Webb Chevrolet responded

Tyler, We did our best to address the TPMS concern as it was described. When you brought your vehicle in on 03/08/21, it was stated "the right rear tire has correct pressure, but it will not read correctly on the display". We re-trained the TPMS, added the proper amount of air to the right rear tire, and nothing at that time indicated there was an underlying problem. You were not charged for this. The second time your vehicle came in with air pressure loss, we found that there was metal in the tire. This is not a warrantable item whether it was found the first time or the second visit. This would be considered a road hazard and not covered under the manufacturer's warranty. Unfortunately, there likely would have been a charge on the first visit if we were addressing the issue of air-pressure loss and not the stated concern on the 03/08/21 visit. Secora tried to accommodate you by reducing the charge of diagnosis to half. We sincerely apologize for the inconvenience you endured. Please take care. Respectfully, Floyd Quiding Service Manager Alan Webb Chevrolet 360-574-1131 ext 230 floydq@alanwebbautogroup.com

May 18, 2021 -

tylercharette responded

The tire was never check again after they "retrained" the senor which anyone can do that the issue isn't about warranty or no warranty it's about lack of concern for quality and safety. When something is serviced it should be checked for quality and this was not or they would have easily seen that the issue was not solved and the moment anyone got in the vehicle could see the pressure was off again because the display was left on the tire read out. Second I was only charged half because I didn't get the "service" on the tire that would have cost me more and like I said went to discount tire and got done for free. You can sit here and argue what you want but it was lack of care, quality and follow through. As for Secora's part her lack of customer service, yes it was a busy day but that doesn't mean you're short with the customer and dismissive to questions. I wouldn't go anywhere else and expect the same treatment and I sure wouldn't treat others like that because big or small concerns, questions or comments matter in customer retention and a positive out brings positive in. You had an amazing gentleman that I was working with who's now over at your Mazda store and he always treated anything big or small like it was important to the both of us and made my experience 7 out of 5 stars before and more employees should strive for that level of customer care.

May 19, 2021 -

Alan Webb Chevrolet responded

Tyler, We apologize for falling short of your expectations. We do our best to provide exceptional service. We wanted to take the time to explain why the services were performed in the manner that they were. It is not our intention to make you feel unsafe or that we don't care. If you would like to discuss this further, please call Floyd Quiding at 360-574-1131 ext 230 or email floydq@alanwebbautogroup.com. Again, we are sorry for leaving you with a feeling of we don't care and that your safety was not a top priority. Respectfully, Alan Webb Chevrolet

May 10, 2021

The Sales Lady was very helpful and kind. The best. was able to purchase exactly what we wanted and for a great price. All the staff were very polite. More

by jkvick327
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Natalie Erickson, Jamie Johnson
May 14, 2021 -

Alan Webb Chevrolet responded

James, Thank you for taking the time to share this nice review with a 5-star rating. We are pleased to hear that Jamie was kind and heloful. We look forward to seeing you and your new Equinox in the future. take care and have a great day! Sincerely, Your Alan Webb Chevrolet Auto Family

May 07, 2021

This dealership was awesome! I looked up online for a vehicle and Jaime helped the whole way through and even got a new battery in my car before driving it off the lot! I highly recommend this dealership More

by Binxbakes17
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Johnson
May 10, 2021 -

Alan Webb Chevrolet responded

Bianca, We are thrilled to hear that Jamie was helpful the whole way through. Thank you for taking the time to share this kind review with a 5-star rating. We value your time and welcome your feedback. We look forward to seeing you and your Focus in the future. Take care and have a great day! Sincerely, Your Alan Webb Chevrolet Auto Family

May 07, 2021

Outstanding team :) Keith, Natalie & Mike. We have bought 7 rigs and have sent people there to buy. We were in and out with in a couple of hours. Awesome dealership and we will always recommend them. Love ou More

by DIANELOWE2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Natalie Erickson, Keith Archer
May 10, 2021 -

Alan Webb Chevrolet responded

Kenneth and Diane, Awesome! We are pleased to hear that Keith, Natalie, and Mike were outstanding while providing the awesome service you have come to expect. We value your time and feedback. Thank you for choosing Alan Webb Chevrolet for your vehicle needs. We look forward to seeing you and your new Silverado in the future. Take care and have a wonderful day! Sincerely, Your Alan Webb Chevrolet Auto Family

April 30, 2021

Outstanding service, outstanding people! Travis rocks! John rocks! Very easy process from start to finish. The best new car purchasing experience I have ever had. More

by rickbertrand714
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Anderson, Travis Zavala
May 03, 2021 -

Alan Webb Chevrolet responded

Rick, Awesome! We are thrilled to hear that Travis and John provided an easy purchase experience. Thank you for taking the time to share this nice review. We value your time and feedback. We look forward to seeing you and your new Silverado in the future. Have a great day! Sincerely, Your Alan Webb Chevrolet Family

April 28, 2021

Looks like they have a bee issue, lots of bee poop on my car. Not there fault though. Good place to so business with, will be back. More

by marcusgonc454
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Sailer, Keith Dubay
May 03, 2021 -

Alan Webb Chevrolet responded

Marcus, Thank you for taking the time to share this nice review. We value your time and feedback. We are happy to hear we earned you return business. It is true our neighbor is a beekeeper. We do our best to manage this by washing our inventory once a week as well as a nice thorough wash before their delivery. Thank you for choosing Alan Webb Chevrolet for your vehicle needs. We look forward to seeing you and your Traverse in the future. Take care and have a wonderful day! Sincerely, Your Alan Webb Chevrolet Family

April 19, 2021

The entire procedure was calm, professional and very informative. I will recommend Bob Nodine to my friends and family. He is not pushy, wants his customers to make their decisions without pressure. More

by marginalblonde
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Natalie Erickson, Bob Nodine
Apr 27, 2021 -

Alan Webb Chevrolet responded

Marjorie, Thank you for taking the time to share this nice review and your recommendation. We are pleased to hear that Bob was professional and informative while maintaining a pressure-free experience. We look forward to seeing you and your new Equinox in the future. Take care and have a wonderful day! Sincerely, Your Alan Webb Chevrolet Auto Family

April 10, 2021

Great experience, Travis I think that is what his name was, was great. Not a pushy car salesman, and helped me get the truck I wanted in a price frame that I could afford. I couldn’t have asked for a bett More

by JPASILLAS85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Travis Zavala, Keith Dubay
Apr 14, 2021 -

Alan Webb Chevrolet responded

Juan, Thank you for taking the time to share this nice review. We are happy to hear that Travis was great and helped you find the right truck at the right price. We look forward to seeing you and your Silverado in the future. Take care! Sincerely, Your Alan Webb Chevrolet Auto Family

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