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Alan Webb Mazda

Vancouver, WA

4.7
1,250 Reviews
Call Dealership (360) 334-3000
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3716 NE 66th Ave

Vancouver, WA

98661

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1,250 Reviews of Alan Webb Mazda

April 18, 2022

Came in for scheduled prepaid oil change. Received text notice needing transmission service (60k miles)... my car has 87k. I was a bit concerned I was getting upsold. Someone (or some comp More

by msd360
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mikayla Parker
Report | Print
April 16, 2022

They were very professional. They took care of me and answered any questions I had More

by Jamesdurr2019
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Detrik Blue, Retha Al-Baiaty, Mikayla Parker, James Durr, Bryson Layton
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April 13, 2022

I thought the timing of my scheduled car repair was fine perfect the gentleman at the front was excellent 1st time ever I said that about one of your employees More

by shawwsoo7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The man was black
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April 13, 2022

If looking for a Car,I would recommend going to ALAN Webb Madza. They are customer friendly and reliable they guarantee their service More

by DLBLIL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mikayla Parker
Report | Print
April 13, 2022

Great service, very professional, coffee was cold and stale though. I would come again for service. More

by Christofert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Detrik Blue
Report | Print
April 13, 2022

The customer service is wonderful. My car was ready to go in under and hour. More

by lilmommy1925
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sadly, I do not have his name, Mikayla Parker
Report | Print
April 12, 2022

Great staff, professional technicians, great parts and service clean and comfortable waiting areas, plenty of snacks and drinks provided More

by Lynn Quiding
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Gilcrease, Detrik Blue, Floyd Quiding, Mikayla Parker
Report | Print
Apr 13, 2022 -

Alan Webb Mazda responded

Lynn, Thank you for taking the time to share this nice review with a 5-star rating. We value your time and feedback. We are pleased to read that our staff was great and the service lounge was clean and well-appointed. We look forward to seeing you and your CX5 in the future. Take care and have a lovely day! Sincerely, Your Alan Webb Mazda Auto Family

April 12, 2022

Very nice people to work with, car was done real fast thanks so much for your great service More

by Peggyd76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Welker, Tim Gilcrease, Detrik Blue, June White, Floyd Quiding, Mikayla Parker
Report | Print
Apr 13, 2022 -

Alan Webb Mazda responded

Peggy, We are pleased to read that our staff was nice and your service was prompt. We value your time and feedback. Thank you for choosing Alan Webb Mazda for your CX-5's service needs. We look forward to seeing you again. Take care and have a great day! Sincerely, Your Alan Webb Mazda Auto Family

April 11, 2022

A job well done 90 percent of the time, no need to go anywhere else. More

by NEDJ33175
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Detrik Blue
Report | Print
Apr 11, 2022 -

Alan Webb Mazda responded

Jerimia, Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Let us know how we can earn that 5th star. Feel free to let us know if you have any questions and/or concerns. Best Regards, The Alan Webb Mazda Team

April 09, 2022

Glove compartment was not put back in correctly. Drops like a lead weight now. Will ask to fix on next visit More

by SondraEdmonds
Recommend Dealer
Yes
Employees Worked With
Mikayla Parker
Report | Print
Apr 13, 2022 -

Alan Webb Mazda responded

Thank you for your time and your valuable feedback. We strive to meet or exceed our customer expectations. We are sincerely concerned and apologize that we fell short of your expectations. Your insight is highly appreciated and will help us to build a better customer experience. You may also reach out to our Service Manager, Detrik Blue, to discuss this matter at 360-334-30021 ext 332 or detrikb@alanwebbautogroup.com

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