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Alan Webb Mazda
Vancouver, WA
1,249 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,249 Reviews of Alan Webb Mazda
March 31, 2021
Very poor follow up with the original sales guy Blake. I came to to buy out my lease. Was told he was backed up and would call me back in couple hours when the paper work was ready. No big deal. It's covid. came to to buy out my lease. Was told he was backed up and would call me back in couple hours when the paper work was ready. No big deal. It's covid. Who wants to sit at the dealership waiting. That was a Thursday morning. I called Blake's cell phone on Friday and left a voice mail asking what was going on, never heard back. Saturday afternoon at 1pm I called the sales department and spoke with Jose, who knew my paper work was waiting. Told me Blake would call me. Blake was finishing up with another customer. 😳 funny I had been waiting for 2 days now. Sunday went by and then Monday I called in the morning. Asked for Blake, Chris told me he was off and would not return until Wednesday!!!!! I asked to speak to a manager. Jay, was very prompt and got everything taken care of for me before the end of the day. This was NOT the first time I had a bad experience with this dealership. Will I be back to deal with this location for sales, ABSOLUTELY NOT! Service department has way better customer service than sales. I have work in the customer service industry for over 20 years, food and retail. Never have I experienced such terrible follow up and communication. It's a CAR not food or clothes. Sad to say nothing was done at all to justify the terrible service. Alan Webb will get my return for service only. But I will NEVER purchase from this location ever again. More
by Sava
Verified CustomerEmployees Worked With
Marc Allen, Chris Smith, Blake Labay, Jose Ortiz, Jay Salaz
March 30, 2021
Great professional and friendly shop. Very passionate about supreme customer service/satisfaction.. If you are in need of automotive care, please consider Alan Web Mazda as your go to shop. There to serv about supreme customer service/satisfaction.. If you are in need of automotive care, please consider Alan Web Mazda as your go to shop. There to serve your every auto need. Thanks for the superb service. If you have never stopped in, please consider giving them a try and see for yourself the quality of service offered. More
by alexander_aizen
Employees Worked With
Devra Cramer
March 25, 2021
Always good service. Thank you Devra for getting me an appointment. Your service department was fast friendly . You also answered all my questions and concerns. appointment. Your service department was fast friendly . You also answered all my questions and concerns. More
by Leslie Burson
Employees Worked With
Marc Allen, Chris Porter, Marc Allen, Devra Cramer, Edgar Martinez
March 23, 2021
My interactions with the service department was great. I could have been notified that my car was ready in a more timely fashion. I finally decided it had to be done and just went to get it. could have been notified that my car was ready in a more timely fashion. I finally decided it had to be done and just went to get it. More
by jjasperson
Employees Worked With
Devra Cramer
March 19, 2021
Colin (in parts) had always been very pleasant and helpful. I just had the pleasure of making Devra’s acquaintance, and the combination of she and Colin, together is UNBEATABLE. As long as they are th helpful. I just had the pleasure of making Devra’s acquaintance, and the combination of she and Colin, together is UNBEATABLE. As long as they are there......you have my complete loyalty. More
by REXWILSON1260
Employees Worked With
Colin Erskine, Devra Cramer
March 19, 2021
I waited for 25 minutes just to check in for my oil change appointment. There’s was only one service member working to check in all the waiting guests. Aside from the wait the service was good. change appointment. There’s was only one service member working to check in all the waiting guests. Aside from the wait the service was good. More
by KGALLOWAY_80
Employees Worked With
Devra Cramer
March 18, 2021
Always friendly and always efficient. They are ready when I show up and the car is done when they say it will be. I trust them with my car. I show up and the car is done when they say it will be. I trust them with my car. More
by TMLV
Employees Worked With
Devra Cramer, Emily Hamilton
March 11, 2021
Everything was done quickly and professionally. Everyone I came in contact with was friendly. Devra couldn’t have been nicer! Thank you for such a good experience. I came in contact with was friendly. Devra couldn’t have been nicer! Thank you for such a good experience. More
by kmoncur
Employees Worked With
Devra Cramer
