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Alan Webb Mazda

Vancouver, WA

4.7
1,250 Reviews

3716 NE 66th Ave

Vancouver, WA

98661

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1,250 Reviews of Alan Webb Mazda

February 09, 2021

A tire warning brought me in without an appointment. Helped right away by some great people. Parts department helped too with an inquiry. Thanks to all. More

by aliceanddavid
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Welker, Tim Gilcrease, Jacob Cooksey, Devra Cramer, Stacie Jamieson, Emily Hamilton
Feb 11, 2021 -

Alan Webb Mazda responded

Alice and David, Awesome! We are pleased to hear that you were helped right away. We value your time and feedback. Thank you for choosing Alan Webb Mazda for your Mazda3's service needs. Have a great day! Sincerely, Your Alan Webb Mazda Family

February 08, 2021

I lost my keys for my CX-5. I called and spoke with Stacie. She got me in immediately and was extremely helpful. I had my new keys in the same day. Overall a 10/10 experience. Stacie was the best. More

by Dolanskydillon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stacie Jamieson
Feb 08, 2021 -

Alan Webb Mazda responded

Dolansky, Thank you for taking the time to share this kind review. We are pleased to hear that Stacie was extremely helpful during a stressful time. We look forward to seeing you and your CX5 in the future. Take care and have a great day! Sincerely, Your Alan Webb Mazda Family

February 05, 2021

Was not greeted very friendly. I was a lil early, but have quite a drive and don’t want to be late. Service is fast. My sun roof still makes the noise I was concerned about. More

by sarahpboland
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devra Cramer
Feb 08, 2021 -

Alan Webb Mazda responded

Sarah, I sincerely apologize that we fell short of your expectations. Thank you for taking the time to share your experience with us. I appreciate your feedback. It is insight such as this that helps me improve our processes and thus our customer satisfaction. After reviewing your recent service record, it appears that our technician was unable to duplicate your concern. Unfortunately with noises, it may take a ride along with you in your vehicle to point out your concerns which is complicated by COViD restrictions. I suggest you give us another opportunity to evaluate the vehicle or take a video of the noise you are hearing for your next service. I look forward to improving your experiences in the future. If you have any more feedback that you would like to share with me personally, please don’t hesitate to reach out to me directly. Respectfully, Floyd Quiding Service Manager 360-574-1131 ext 230 Floydq@alanwebbautogroup.com

February 03, 2021

Mike Woods was great! Very accommodating, friendly and personable. It was a very pleasant sales experience, no high pressure techniques. We appreciated his efforts to find the perfect truck fit for our ne More

by Becky L
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Woods, David Milbrandt
Feb 03, 2021 -

Alan Webb Mazda responded

Becky, Thank you for taking the time to share this nice review and a 5-star rating. We are pleased to hear that Mike was very accommodating, friendly, and personable. We look forward to seeing you in the future. Take care and have a wonderful day! Sincerely, Your Alan Webb Family

February 03, 2021

The first person I spoke with to make my appointment was extremely nice and personable. The lady that checked me in and was my service advisor was rude from the get go. Because of her rudeness, I will never More

by cm_binion
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Devra Cramer
Feb 08, 2021 -

Alan Webb Mazda responded

Chris, I sincerely apologize that we fell short of your expectations. Thank you for taking the time to share your experience with us. I appreciate your feedback. It is insight such as this that helps me improve our processes and thus our customer satisfaction. If you have any more feedback that you would like to share with me personally, please don’t hesitate to reach out to me directly. I look forward to improving your experiences in the future. Respectfully, Floyd Quiding Service Manager 360-574-1131 ext 230 Floydq@alanwebbautogroup.com

February 03, 2021

Poor experience overall. Unable to answer basic questions and manager couldn’t answer either. Finally had to work directly with finance person. Would not recommend. More

by edwardlane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ryan Sundine, David Milbrandt, Fernando Jaramillo
February 01, 2021

I really appreciated Collins professional attitude and help. We had a situation that needed some attention and Collin was right on it to make it square. Thank you Collin, and Edgar More

by Voltztnt
Recommend Dealer
Yes
Employees Worked With
Collin Griffin, Edgar Martinez
Feb 01, 2021 -

Alan Webb Mazda responded

Therese and Tim, Thank you for allowing Collin and Edgar to make it right. We value your time and feedback. We look forward to seeing you and your CX-9 in the future. Have a great day! Sincerely, Your Alan Webb Mazda Family

January 29, 2021

Great service, new to Vancouver Washington and the customer service was great 👍 great thank you very much will return love my Mazda.🏄🏻🚣🏻‍♀️Stay cool 😎 thanks More

by FATIMAV1234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Welker, Tim Gilcrease, Devra Cramer, Stacie Jamieson, Emily Hamilton
Jan 29, 2021 -

Alan Webb Mazda responded

Fatina, Awesome! We are pleased to hear that your service was great and that you will be back. Thank you for taking the time to share this kind review and a 5-star rating. We look forward to seeing you and your Mazda3 in the future. Have a great day! Sincerely, Your Alan Webb Mazda Family

January 29, 2021

My car runs like a good man that fixed it for me and I thank you so very much and I will come back to More

by LINDASHIVERS69
Recommend Dealer
Yes
Employees Worked With
Devra Cramer
Jan 29, 2021 -

Alan Webb Mazda responded

Linda, Thank you for taking the time to share this nice review and a 5-star rating. We value your time and feedback. We are happy to hear your vehicle was repaired to your expectations. We look forward to seeing you and your Mazda6. Take care and have a great day! Sincerely, Your Alan Webb Mazda Family

January 29, 2021

Such a refreshing change at Allen Web Mazda! No pressure, no shenanigans! Just very helpful sales people. I am very happy with my new CX5, and will tell others about my good experience there. 😊Thanks! More

by cathieschurman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Smith
Feb 01, 2021 -

Alan Webb Mazda responded

Cathi, Awesome! We are thrilled to hear that you had a refreshing car buying experience with us. Thank you for taking the time to share this nice review and a 5-star rating. We value your time and feedback. We look forward to seeing you and your CX-5 in the future. Take care and have a great day! Best wishes, Your Alan Webb Mazda Family

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