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Alan Webb Nissan

Vancouver, WA

4.2
762 Reviews
Call Dealership (360) 892-9004

3608 NE Auto Mall Dr

Vancouver, WA

98662

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762 Reviews of Alan Webb Nissan

March 29, 2022

I was happy that both service cost and time were less than expected in resetting engine indicator error. More

by ttakeuchi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandi Johnson, Lynn Taylor, Brenda Johnston, Eden Mederos, Kira Groshong
Report | Print
Mar 29, 2022 -

Alan Webb Nissan responded

Tetsuro, Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions and/or concerns. Best Regards, The Alan Webb Nissan Team

March 23, 2022

Worst experience ever got hung up on Called back left many messages no response still waiting More

by jason7734019
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not sure
Report | Print
Mar 23, 2022 -

Alan Webb Nissan responded

Thank you for your time and your valuable feedback. We strive to meet or exceed our customer expectations. We are sincerely concerned and apologize that we fell short of your expectations. Your insight is highly appreciated and will help us to build a better customer experience. You may also reach out to our Service Manager, Adam Ahmadi, to discuss this matter at 360-892-9004 ext 213 or email at adama@alanwebbautogroup.com.

March 17, 2022

This dealership goes beyond and above anything I have ever experienced. Always happy and helpful! I love taking my truck here! I took my truck here for some body damage and they fixed another dent that w More

by godfrey.tracee
Recommend Dealer
Yes
Employees Worked With
Brandi Johnson, Lynn Taylor, Jazmin Maddy Amaya, Brenda Johnston, Eden Mederos
Report | Print
Mar 20, 2022 -

Alan Webb Nissan responded

We really appreciate your feedback! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Adam Ahmadi Service Manager

March 11, 2022

Always a very clean and nice environment, respectful and helpful staff. Was in and out without any issues. More

by Edie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandi Johnson, Lynn Taylor, Jazmin Maddy Amaya, Brenda Johnston, Eden Mederos
Report | Print
Mar 14, 2022 -

Alan Webb Nissan responded

Edie, Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions and/or concerns. Best Regards, The Alan Webb Nissan Team

March 08, 2022

The service writer, Brandi, was awesome, went the extra mile to make sure my needs were met. I did offer her a job. Better pay her well, others will be noticing:) More

by Ken
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandi Johnson
Report | Print
Mar 11, 2022 -

Alan Webb Nissan responded

Ken, thank you for your kind review; we are happy to pass along your comments to the team here at Alan Webb Nissan!

March 02, 2022

Everything went as planned… great service and very efficient staff from beginning to the end. More

by fitzpdx
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Gail Tolar
Report | Print
Mar 02, 2022 -

Alan Webb Nissan responded

Frances, Thank you for taking the time to share this nice review with a 5-star rating. We value your time and feedback. We are happy to hear that you received great service from start to finish. We look forward to seeing you and your Nissan Leaf in the future. Take care and have a great day! Sincerely, Your Alan Webb Nissan Auto Family

March 01, 2022

The salesman confirmed my appointment but when I arrived he had no idea why I was visiting More

by jemarkee
Customer Service
Recommend Dealer
No
Employees Worked With
John Mann
Report | Print
Mar 02, 2022 -

Alan Webb Nissan responded

Julie, Thank you for your time and your valuable feedback. We strive to meet or exceed our customer expectations. We are sincerely concerned and apologize that we fell short of your expectations. Your insight is highly appreciated and will help us to build a better customer experience. You may also reach out to our General Sales Manager, Garret Graham, to discuss this matter at 360-892-9004 ext 214.

February 24, 2022

This was such a wonderful experience and everyone is always so friendly and helpful! Thanks to Brian and Nate for a great experience! More

by chk3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian, Nate Gant
Report | Print
Feb 25, 2022 -

Alan Webb Nissan responded

Hello, Thank you for your kinds words. Take care and have a great day! Sincerely, Alan Webb Nissan

February 22, 2022

Service advisor was super helpful and kind! She went above and beyond to help make it easier. More

by mfernandez002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brenda Johnston
Report | Print
Feb 23, 2022 -

Alan Webb Nissan responded

Mabel, Thank you for taking the time to share this nice review with a 5-star rating. We value your time and feedback. We are pleased to hear that our service advisor was super helpful and kind. We look forward to seeing you and your Pathfinder in the future. Take care and have a great day! Sincerely, Your Alan Webb Nissan Auto Family

February 17, 2022

The staff is pleasant efficient friendly and professional from the moment when you enter until you leave. Nothing but a great experience More

by hpschesser
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gail Tolar, Thomas Ecret, Brandi Johnson, Brenda Johnston
Report | Print
Feb 18, 2022 -

Alan Webb Nissan responded

Thank you for your kind words and this wonderful review! We hope you have a great day!

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