Alan Webb Nissan

I originally took my 2016 Nissan Rogue in for repair on July 14th. With 67,000 miles on it, they diagnosed a failing transmission, requiring full replacement. Each time I called the service center to get July 14th. With 67,000 miles on it, they diagnosed a failing transmission, requiring full replacement. Each time I called the service center to get an update, I could not get hold of a real person. I left message, several times and it always took 2-5 days to even get a return call. By July 30th, I still had not heard back from them about when parts would arrive and when the repair could be scheduled, so I gave up on Alan Webb Nissan and traded the Nissan in at another dealer for a reliable Toyota. While I was there, I witnessed the service managers being very busy, and working hard to try and provide good service. They did the best they could, but they are understaffed for the number of repairs they are handling. Overall, the dealership was unable to provide an adequate level of customer service. More

very helpful and punctual with repairs. very satisfied with the exceptional service from the entire dealership. Adam and Mike were prompt and courteous during the entire process. with the exceptional service from the entire dealership. Adam and Mike were prompt and courteous during the entire process. More

After some body work, my camera system has distorted the imagery so badly that it is completely useless. I took it in to Alan Webb and after keeping my car for a week they pretty much said they detected n imagery so badly that it is completely useless. I took it in to Alan Webb and after keeping my car for a week they pretty much said they detected no errors in the system so my cameras are fine. I have since taken it to a bigger, more experienced dealership to have it fixed properly. I was never able to get through to the service department on the phone and they never returned my voicemails. Communication was terrible. I left a bad review regarding their communication and got an email from the service manager within an hour. More

Nothing more to submit. Mechanic made mistakes which caused us to return the vehicle two additional times. I’m glad the mechanic stated he made the mistake. Maybe customer service could have provided caused us to return the vehicle two additional times. I’m glad the mechanic stated he made the mistake. Maybe customer service could have provided a loaner vehicle to reduce the hassle for us. More

The service was first rate and the work scheduled, was completed as expected. Gail was courteous and doubled checked the part ordered. The price quoted during the estimate was pleasantly accurate. completed as expected. Gail was courteous and doubled checked the part ordered. The price quoted during the estimate was pleasantly accurate. More

Lance was an excellent help , through the whole process , and did his best to assist me in any way he could , would recommend to anybody! and did his best to assist me in any way he could , would recommend to anybody! More

Brandi was amazing! Went to get my oil changed and she helped me. Super quick to get it done. So glad we have lube for life and get to go there! Please never leave Brandi. Ive dealt with several service m helped me. Super quick to get it done. So glad we have lube for life and get to go there! Please never leave Brandi. Ive dealt with several service managers and you are the best!!!!! More

Had an appointment to get the back brakes done on my Infinity...there was a mix up and the brakes weren't at the service center. They offered a rental car because it was going to be a few hours. I opt Infinity...there was a mix up and the brakes weren't at the service center. They offered a rental car because it was going to be a few hours. I opted to reschedule the appointment and they had me in and out at that appointment within an hour and a half. Mistakes happen and the service team stepped up and took care of me. More

Excellent customer service! Lance went above and beyond as well as a salesman that popped over to buy me a water since they were out of water. as well as a salesman that popped over to buy me a water since they were out of water. More

Very good customer service and good time to refer customers do you guys thank you everyone I love the vehicle it’s excellent car again thank you customers do you guys thank you everyone I love the vehicle it’s excellent car again thank you More