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Alan Webb Nissan

Vancouver, WA

4.2
762 Reviews

3608 NE Auto Mall Dr

Vancouver, WA

98662

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762 Reviews of Alan Webb Nissan

July 31, 2021

This dealership is the best. Timely repair work. Very This dealership is the best. Timely repair work. Very friendly employees! I would not go anywhere else for repairs ! Even had bulbs changed very f More

by SGRIMES0993
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can’t remember name.
Aug 23, 2021 -

Alan Webb Nissan responded

We are glad we could help! Thank you for letting our team know how we did! We look forward to helping again in the future. Take care!

July 31, 2021

The service is good and friendly people. They were quick to get our car in to be serviced ahead of time. The additional expenses on maintenance seem to be a bit pricey. More

by Ebulldog403
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandi Johnson, Lynn Taylor
Aug 23, 2021 -

Alan Webb Nissan responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Alan Webb Nissan!

July 28, 2021

Always pleasant to deal with. They are all friendly and flexible. They even make sure to look for any recalls that I didn't know about and fix it. More

by mimi72m
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandi Johnson, Lynn Taylor
Aug 23, 2021 -

Alan Webb Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

July 27, 2021

Terrible service. We purchased my wifes Honda CRV there. The process to buy the vehicle was fine. When we got the car home we noticed the tire pressure censor was sticking on. Took forever to get it repaire More

by rryde33
Recommend Dealer
No
Employees Worked With
Curtis, no longer there. Very unresponsive.
Sep 07, 2021 -

Alan Webb Nissan responded

Thank you for your time and your valuable feedback. We strive to meet or exceed our customer expectations. We are sincerely concerned and apologize that we fell short of your expectations. Your insight is highly appreciated and will help us to build a better customer experience. You may also reach to our Service Manager, Adam Ahmadi, to discuss this matter at 360-892-9004 ext 213.

July 25, 2021

I actually was only using the collision center. They were very friendly and nice but I don’t feel they paid attention to details. They missed a scratch that was adjacent to the other damage and also a dent. More

by ANTHONYDAPHNE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gail Tolar
Jul 30, 2021 -

Alan Webb Nissan responded

Anthony, Thank You for your business, we apologize for any oversights. I have reviewed your concern and would like to discuss it with you at your convenience. Please contact me, Matthew Parker, at 360-892-9004 ext 245

July 25, 2021

I will be taking my car nearly forty miles south to Tonkin Wilsonville Nissan for future service. This is the last time I waste so much of my time with Alan Webb. I brought my car in for a dead batt More

by JOSEPH54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brandi Johnson, Lynn Taylor
Sep 07, 2021 -

Alan Webb Nissan responded

Thank you for your time and your valuable feedback. We strive to meet or exceed our customer expectations. We are sincerely concerned and apologize that we fell short of your expectations. Your insight is highly appreciated and will help us to build a better customer experience. You may also reach to our Service Manager, Adam Ahmadi, to discuss this matter at 360-892-9004 ext 213.

July 21, 2021

There was a mishap on my first experience with them, but they turned it around and made up for their miscommunication by picking my car up and dropping off and fixing what needed to be fixed the first time More

by ajtewson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Ahmadi
Jul 25, 2021 -

Alan Webb Nissan responded

Thank you for giving us the chance to make things right! We hope you have a great day!

July 17, 2021

Great Service. Brandi was amazing to work with and got my vehicle back to me very quickly which I appreciated. It was also washed when I got it back. More

by cutehousemom2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandi Johnson
Jul 21, 2021 -

Alan Webb Nissan responded

We are glad we could help! Thank you so much again for your feedback! We hope you have a great day!

July 14, 2021

I would give my last service a 5-star review, except the Service Dept never called me to tell me my car was ready. That being said, they perfectly performed the work I needed and I have no complaints about More

by Ethan Doak
Recommend Dealer
Yes
Employees Worked With
Brandi Johnson
Jul 16, 2021 -

Alan Webb Nissan responded

Ethan, Thank you for your insightful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any more questions and/or concerns. It helps us to grow and build a positive customer experience. We apologize for falling short with our contact. Have a wonderful day! Best Regards, The Alan Webb Mazda Team

July 14, 2021

Horrible experience, will tell everyone I know and meet never to go too alan webb. Ever. They sold me a dirty truck with dents and blinkers that were out. And when I realized this they refused to help me. More

by nwrichmond001
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe Ramirez, Garret Graham, Aladdin Al-Baiaty
Jul 16, 2021 -

Alan Webb Nissan responded

Nicholas, Again, we are sorry we fell short of your expectations. We've reviewed your truck's inspection, and it did have a fresh oil change, detail, and all the signal lights were noted as working at the time of inspection. We wish these concerns were brought up before you purchased the truck, as we could have remedied these concerns upfront. Regards, The Alan Webb customer care team

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