Alan Webb Nissan

I guess I needed to be more clear, I told them the back locking mechanism was out and needed to be replaced, they charged me like $185 to diagnose what I already had diagnosed. locking mechanism was out and needed to be replaced, they charged me like $185 to diagnose what I already had diagnosed. More

After a lot of comparison shopping we found Alan Webb to have the best deals, friendliest staff, most helpful parts department and exceptional service department. We have had the pleasure of owning 3 cars have the best deals, friendliest staff, most helpful parts department and exceptional service department. We have had the pleasure of owning 3 cars purchased from Alan Webb and have never been sorry about our purchase. We always received a generous trade in. If we buy our next car I am sure it will be from Alan Webb Chevrolet/Nissan. More

They were friendly. The chairs where you sit to wait, the chairs had food on the arms on them and were sticky. I went to bathroom and got paper towels to clean them. the chairs had food on the arms on them and were sticky. I went to bathroom and got paper towels to clean them. More

Excellent care and clear communication! We had our used vehicle serviced for a warranty repair. They offered an easy experience that was convenient for us to take care of. vehicle serviced for a warranty repair. They offered an easy experience that was convenient for us to take care of. More

Curtis is the man. They all do a great job! Quick and friendly. I know the service is great and detailed. Thank you team for all the work. friendly. I know the service is great and detailed. Thank you team for all the work. More

I always get great service and is usually pretty quick and gets me out sooner than expected. It was priced slightly over what I expected. and gets me out sooner than expected. It was priced slightly over what I expected. More

We leased our second Leaf at Alan Webb last week. Bo Shin, our salesperson, was absolutely the best salesperson we have encountered in more than 50 years buying and leasing cars. What set him apart, Shin, our salesperson, was absolutely the best salesperson we have encountered in more than 50 years buying and leasing cars. What set him apart, other than his knowledge and pleasant demeanor, was a complete focus on finding a way to get us exactly what we want. We thought of him as a valued consultant rather than a salesman. He also displayed initiative and anticipation in addressing all of our concerns. Equally impressive were Aladdin, who came up with the perfect lease for our specific situation, and Hamid, the finance manager, who made the normally boring and stressful financial closing not only pleasant, but extremely comfortable. These fine professionals reflect great credit on a dealership that seems to care more about pleased and satisfied customers than it does about maximizing profit. In our experience, this “customer first” attitude is sometimes preached but rarely practiced by automobile retailers. Alan Webb has found the right formula. Give him a try! More

The service department was very knowledgeable about the Nissan brand. I brought my car in after receiving sketchy service at a "hole in the wall oil change place." My car had been leaking small amounts o Nissan brand. I brought my car in after receiving sketchy service at a "hole in the wall oil change place." My car had been leaking small amounts of oil daily. I brought my car in and it was found that there was a wrong size seal placed after my oil change. I had to get a whole new oil change to get that part replace but my car is in phenomenal shape. I believe these are all franchised Nissan dealerships. but I would have to say that they lack friendliness and customer service skills. I have been a Nissan member (so to say) for the past 10 years and my experience with staff at Nissan Of Portland rocks the socks off this Nissan service department. Overall they are going to take care of you car and do it great but they are not the friendliest staff in the world. More

Joe did a great job, not pushy, very friendly and made the whole process very painless, made sure I knew I was in charge and did everything he could to offer the best customer service! the whole process very painless, made sure I knew I was in charge and did everything he could to offer the best customer service! More

Joe and Aladdin were both extremely helpful and professional in handling the sale. They were up front and honest the whole time and helped me get out of a previous bad deal I was in! They helped ge professional in handling the sale. They were up front and honest the whole time and helped me get out of a previous bad deal I was in! They helped get my family into something safer and newer. David also helped us handle all the paper work and continued to help my fiancée and I make it a little cheaper as well and was extremely polite and kind. Thank you Joe and Aladdin and David for making our experience easily one of the best we’ve had at a dealership! More