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Alan Webb Nissan

Vancouver, WA

4.2
762 Reviews

3608 NE Auto Mall Dr

Vancouver, WA

98662

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762 Reviews of Alan Webb Nissan

July 10, 2021

It is always a great maintenance experience at Alan Webb Nissan. They took care of a warranty issue very quickly, at no charge. Great work. More

by BILLROLLER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandi Johnson
Jul 13, 2021 -

Alan Webb Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

July 08, 2021

Everyone was very friendly and courteous. They were flexible with scheduling and communication. I do wish they offered rides when the work will take all day but otherwise I will continue to have them w More

by mimi72m
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cory
Jul 13, 2021 -

Alan Webb Nissan responded

We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 02, 2021

The lack of customer service at this dealership is sad. They used to provide the best service. Now I have to call, leave messages (for 4 weeks) for the service manager and then never receive a call back. F More

by AUNTWINNA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Curtis Snider
Jul 16, 2021 -

Alan Webb Nissan responded

Hello, I sincerely apologize that we fell short of your expectations. Thank you for taking the time to share your experience with us. I appreciate your feedback. It is insight such as this that helps me improve our processes and thus our customer satisfaction. If you have any more feedback that you would like to share with me personally, please don’t hesitate to reach out to me directly. I look forward to improving your experiences in the future. Respectfully, Chris Porter General Manager 360-574-1131 ext 257 chrisp@alanwebbautogroup.com

July 01, 2021

Had to change appt time so that I could get my car detailed. Right before appt was told they couldn’t do the detail. My review was too short Needs to be 25 word minimum I guess this should be good More

by guyschultz1959
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Curtis Snider
Jul 07, 2021 -

Alan Webb Nissan responded

Your satisfaction is our top priority. If you would like to discuss more please email me at adama@alanwebbautogroup.com. Thank You!

July 01, 2021

I would Recommend because did help me get into a vehicle and made it easier then other dealerships I delt with. The Manage Dept. was very helpful and resolved the issue that ended up to be part of how the e More

by debrartisan1960
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Ahmadi
Jul 07, 2021 -

Alan Webb Nissan responded

We appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!

June 29, 2021

Problems after serving the dash monitor for errors. Back up camera display is pink which wasn't until after service was done. Rubber seal around the windshield is out in a corner which wasn't when I brought More

by michelleswift.mi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Curtis Snider
Jul 16, 2021 -

Alan Webb Nissan responded

Hello, I sincerely apologize that we fell short of your expectations. Thank you for taking the time to share your experience with us. I appreciate your feedback. It is insight such as this that helps me improve our processes and thus our customer satisfaction. If you have any more feedback that you would like to share with me personally, please don’t hesitate to reach out to me directly. I look forward to improving your experiences in the future. Respectfully, Adam Ahmadi Service Manager 360-892-9004 ext 213 Adama@alanwebbautogroup.com

June 26, 2021

I had a simple issue, they handled the problem quickly. More

by deleonvcd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Curtis Snider
Jul 16, 2021 -

Alan Webb Nissan responded

Hello, Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Let us know how we can earn that 5th star. Feel free to let us know if you have any questions and/or concerns. Best Regards, The Alan Webb Nissan Team

June 25, 2021

They didn't stand behind an employee who had told me my transmission was guranteed for life, as it was the third on put in my car within eighteen months!! I'm a 73 yr. old widow, and tired of being taken a More

by colene.davison
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Curtis Snider
Jul 16, 2021 -

Alan Webb Nissan responded

Hello, I sincerely apologize that we fell short of your expectations. Thank you for taking the time to share your experience with us. I appreciate your feedback. It is insight such as this that helps me improve our processes and thus our customer satisfaction. If you have any more feedback that you would like to share with me personally, please don’t hesitate to reach out to me directly. I look forward to improving your experiences in the future. Respectfully, Chris Porter General Manager 360-574-1131 ext 257 chrisp@alanwebbautogroup.com

June 25, 2021

Thank you Steve(bodyshop) for excellent job that he did on my Camaro. It was fantastic to have someone like Steve. I also thank you Gail(estimator) for excellent service she provided, nice person and so More

by nguyendla
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve(bodyshop), Gail Tolar
Jul 16, 2021 -

Alan Webb Nissan responded

Hello, Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions and/or concerns. Best Regards, The Alan Webb Nissan Team

June 22, 2021

They are honest mechanic service. For my experience they are friendly. Did the great job on my nissan truck . Easy to make appointments . Thank you... More

by RAMED1128
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Curtis Snider, Josh Webb, Lynn Taylor
Jun 25, 2021 -

Alan Webb Nissan responded

We are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!

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