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Alan Webb Nissan

Vancouver, WA

4.2
762 Reviews

3608 NE Auto Mall Dr

Vancouver, WA

98662

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762 Reviews of Alan Webb Nissan

April 07, 2021

Great customer service. But it really needs a Starbucks! Or get Starbucks to open up a shop next door. And the place was really clean More

by thespianyogi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Curtis Snider
Apr 08, 2021 -

Alan Webb Nissan responded

Jordan, Thank you for taking the time to share your experience with us. We value your time and feedback. We are pleased to hear that you received great customer service from Curtis. While we can't facilitate an actual Starbucks location on-premises or next door, we do serve freshly brewed coffee at the reception counter. Once COViD restrictions are lifted, we will return to offering a fully stocked coffee bar including Starbucks brand syrups for your enjoyment. We look forward to seeing you and your Versa in the future. Take care and have a great day! Sincerely, Your Alan Webb Nissan Auto Family

April 07, 2021

Ebritin is super good the service is fantastic and faster thank you 🙏 I recommend the service because is super friendly and professional thank you so much for the service More

by hectorvazquez40
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thank you , Thomas Ecret
Apr 08, 2021 -

Alan Webb Nissan responded

Hector, Thank you for taking the time to share this nice review with a 5-star rating. We value your time and feedback. We are pleased to hear that your received friendly and professional service. We look forward to seeing you and your Pathfinder in the future. take care and have a great day! Sincerely, Your Alan Webb Nissan Auto Family

April 03, 2021

Excellent customer service and they were very clear on the work that needed to be done, as well as forward about the cost. Service was completed sooner than I expected as well. More

by tim.kuykendall18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Curtis Snider, Josh Webb
Apr 05, 2021 -

Alan Webb Nissan responded

Tim, Thank you for taking the time to share this nice review with a 5-star rating. We value your time and feedback. We are pleased to hear that we provided excellent customer service and the service was completed timely. We look forward to seeing you and your Sentra in the future. Take care and have a wonderful day! Sincerely, Your Alan Webb Nissan Auto Family

March 31, 2021

Curtis provides excellent customer service and took care of my vehicle and needs in a timely manner. He also communicated with very step of the way. More

by cjpickens223
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Curtis Snider
Apr 01, 2021 -

Alan Webb Nissan responded

Craig, We are pleased to hear that Curtis provided an excellent service in a timely manner. We value your time and feedback. Thank you for choosing Alan Webb Nissan for your Rogue's service needs. We look forward to seeing you in the future. Take care and have a great day! Sincerely, Your Alan Webb Nissan Auto Family

March 31, 2021

Easy replacement of mirror/home link. Part was ordered and received quickly. I really only had one day off to get the work done. Curtis fit me in so I didn’t have to wait another week. More

by Julia S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Curtis Snider
Apr 01, 2021 -

Alan Webb Nissan responded

Julia, Thank you for taking the time to share this nice review with a 5-star rating. We value your time and feedback. We are happy to hear that Curtis was accomodating and facilitate the repair in a timely manner. We look forward to seeing you in the future. Sincerely, Your Alan Webb Nissan Auto Family

March 25, 2021

I absolutely enjoy the Allen Webb staff, they are all friendly, and welcome me every time I call/come in to get my car serviced. More

by bjamtgaard3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Curtis Snider
Mar 26, 2021 -

Alan Webb Nissan responded

Becky, Awesome! We are happy to hear that our staff are welcoming and friendly. We value your time and feedback. Thank you for choosing Alan Webb Nissan for your Rogue Sport's service needs. Take care and have a wonderful weekend! Sincerely, Your Alan Webb Nissan Auto family

March 10, 2021

Josh was very knowledgeable and patient. He explained everything and the service was done in a timely manner. He took care of me right away. More

by danilosese
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Webb
Mar 17, 2021 -

Alan Webb Nissan responded

Danillo, Awesome! We are pleased to hear that Josh was very knowledgeable and patient while providing timely service. We value your time and feedback. Thank you for taking the time to share this kind review. We look forward to seeing you and your Maxima in the future. Take care and have a great day! Sincerely, Your Alan Webb Nissan Auto Family

March 07, 2021

Service advisor was very helpful,nice,professional and very friendly also paid attention to customer concerns. Mechanic performed the repair and fixed the problem right at the first time . More

by savatkeo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Curtis Snider
Mar 17, 2021 -

Alan Webb Nissan responded

Savat, Thank you for taking the time to share this kind review with a 5-star rating. We are pleased to hear that your service advisor was helpful, nice, and professional. We value your time and feedback. We look forward to seeing you and your Nissan Rogue in the future. Take care and have a great day! Sincerely, Your Alan Webb Nissan Auto Family

March 07, 2021

I had a good experience. The staff members were nice, friendly and took time to explain things. It is nice that they give you recommendations with quotes at the end and don’t pressure you into anything. More

by ldaul74
Recommend Dealer
Yes
Employees Worked With
Curtis Snider, Josh Webb
Mar 17, 2021 -

Alan Webb Nissan responded

Leah, Thank you for taking the time to share your experience with us. We value your time and feedback. We are pleased to hear that our staff was nice, friendly, and pressure-free. We look forward to seeing you and your Altima in the future. Thank you for choosing Alan Webb Nissan For your Altima's needs. Take care and have a wonderful day! Sincerely, Your ALan Webb Nissan Auto Family

March 04, 2021

I feel I wasn’t told the truth about a tire sensor issue, but like the staff and my service tech. I liked the service Dept better when they would show me what was going on with issues my truck has, but just More

by JANESMASSAGE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Curtis Snider
Mar 17, 2021 -

Alan Webb Nissan responded

Jane, I sincerely apologize that we fell short of your expectations. Thank you for taking the time to share your experience with us. I appreciate your feedback. It is insight such as this that helps me improve our processes and thus our customer satisfaction. If you have any more feedback that you would like to share with me personally, please don’t hesitate to reach out to me directly. I look forward to improving your experiences in the future. Respectfully, Adam Ahmadi Service Manager 360-892-9004 ext 213 Adama@alanwebbautogroup.com

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