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Alan Webb Nissan

Vancouver, WA

4.1
763 Reviews

3608 NE Auto Mall Dr

Vancouver, WA

98662

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763 Reviews of Alan Webb Nissan

March 04, 2021

I feel I wasn’t told the truth about a tire sensor issue, but like the staff and my service tech. I liked the service Dept better when they would show me what was going on with issues my truck has, but just More

by JANESMASSAGE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Curtis Snider
Mar 17, 2021 -

Alan Webb Nissan responded

Jane, I sincerely apologize that we fell short of your expectations. Thank you for taking the time to share your experience with us. I appreciate your feedback. It is insight such as this that helps me improve our processes and thus our customer satisfaction. If you have any more feedback that you would like to share with me personally, please don’t hesitate to reach out to me directly. I look forward to improving your experiences in the future. Respectfully, Adam Ahmadi Service Manager 360-892-9004 ext 213 Adama@alanwebbautogroup.com

March 04, 2021

Cory was very helpfull with my service & gave explained to information that I was not aware of. He gave me very good advise on my car More

by DOLPHINLUVR31
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cory Ellis
Mar 17, 2021 -

Alan Webb Nissan responded

Sheila, Thank you for taking the time to share this nice review with a 5-star rating. We value your time and feedback. We are happy to hear that Cory was helpful and informative. We look forward to seeing you and your Rogue Sport in the future. Take care and have a great day! Sincerely, Your Alan Webb Nissan Auto Family

March 03, 2021

Amazing service, Cory is a wonderful, honest service advisor who truly is interested in the customer best interest - not common in the car industry any longer. More

by Neal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cory Ellis
Mar 05, 2021 -

Alan Webb Nissan responded

Neal, Thank you for sharing your experience with us. We are pleased to hear that Cory was awesome, honest, and thoughtful. Thank you for choosing Alan Webb Nissan for your vehicle's needs. Have a wonderful weekend! Sincerely, Your Alan Webb Nissan Family

February 28, 2021

As usual, super awesome team. They helped me with my infinity. They have been dealing with my car and my moms car for years and would still go to them for service in the future. More

by alyssacarrillo12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Curtis Snider, Darnell Haynes
Mar 05, 2021 -

Alan Webb Nissan responded

Alyssa, Thank you for taking the time to share this nice review and a 5-star rating. We value your time and feedback. We are pleased to hear that you and your mom continue to receive great service from our super awesome service team! We look forward to seeing you and your G37 in the future. Sincerely, Your Alan Webb Nissan Family

February 25, 2021

Pleasant service department and helpful... All around great experience. Good information as to what service my car needed at the time of service. No pressure. More

by DDESIGNS1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Webb
Mar 05, 2021 -

Alan Webb Nissan responded

Debra, Thank you for taking the time to share your experience with us. We value your time and feedback. We are pleased to hear had a great experience with our helpful and pleasant service department. We look forward to seeing you and your Nissan Rogue in the future. Take care and have a great day! Sincerely, Your Alan Webb Nissan Family

February 21, 2021

So it’s been over a few weeks since they say they don’t have the equipment to adjust my tire pressure indicator on my dash… Even though I paid for the service, they couldn’t do it and I called yesterday an More

by tdletterslinger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Josh Webb
February 20, 2021

I purchased a life time oil change and tire rotation package when I bought my truck. Now dealership states rotation will cost extra. Not what was agreed when bought that product. Misleading, will not More

by christopher.stevens913
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cory Ellis
Feb 22, 2021 -

Alan Webb Nissan responded

Christopher, We are disappointed to hear about your experience with us. We sincerely apologize for any misleading conversation you may have had during your purchase. We do not condone the use of misleading tactics to sell products and services to our clients. Your insights help us to address areas where we may be falling short and coach our staff in proper disclosure of products and services. Unfortunately, it is true our Lifetime Oil Change Program contract does not state that tire rotation is a covered service. Again, we are sorry for falling short of your expectations and any misleading tactics you feel were used in the sale of this program. We hope you continue to use your Lifetime Oil Change Program and allow us the time to provide exceptional service in the future. Take care and have a great day! Respectfully, Alan Webb Nissan

February 17, 2021

I'm always happy with the service I receive at the dealership. I bought my car here 3 years ago and while that experience wasn't my favorite the service department makes up for it! More

by MEGANPATTON10
Recommend Dealer
Yes
Employees Worked With
Curtis Snider, Gail Tolar, Cory Ellis, Josh Webb
Feb 19, 2021 -

Alan Webb Nissan responded

Megan, We are sorry to hear that your initial purchase experience was less than stellar. We are pleased to hear that our Service Department has redeemed our dealership. We value your time and welcome your feedback. We look forward to seeing you and your Rogue in the future. Take care and have a great day! Sincerely, Your Alan Webb Nissan Family

February 17, 2021

After owning our Murano for a couple years, the forward sensor began malfunctioning. After a couple appointments, the team in the service department were able to diagnose a rather difficult issue and resol More

by TIMC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Curtis Snider
Feb 19, 2021 -

Alan Webb Nissan responded

Hello, We are pleased to hear that our service department was able to diagnose and resolve your Murano's issue. We value your time and feedback. Thank you for choosing Alan Webb Nissan for your vehicle's service needs. Take care and have a great day! Sincerely, Your Alan Webb Nissan Family

February 17, 2021

Always a pleasure to get my oil change and routine car maintenance done here. Professional and friendly service department. Answers questions about price and what needs to get done next on my vehicle. More

by jerelojo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Webb
Feb 19, 2021 -

Alan Webb Nissan responded

Gincezar, It's always a pleasure to service your Pathfinder. Thank you for taking the time to share this nice review and a 5-star rating. We value your time and feedback. We are pleased to hear that you continue to receive professional and friendly service with us. We look forward to seeing you and your Pathfinder in the future. Have a wonderful day! Sincerely, Your Alan Webb Nissan Family

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