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Alan Webb Nissan

Vancouver, WA

4.2
762 Reviews

3608 NE Auto Mall Dr

Vancouver, WA

98662

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762 Reviews of Alan Webb Nissan

May 04, 2023

I called with several questions about my vehicle and the services the dealship offers. I spoke to Maddie on the phone and she was delightful. She answered all my questions thoroughly and had a fantastic att More

by BobBob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maddie Kellems
May 10, 2023 -

Alan Webb Nissan responded

Glad to hear you were well taken care of! We will be sure to share your review with the staff.

May 16, 2023 -

Alan Webb Nissan responded

We're glad you had such a wonderful experience with us! We sincerely thank you for the positive review, and look forward to seeing you again soon!

May 01, 2023

No communication. I had to call and check on vehicle status. My rep went home sick and no one kept me updated. I ended up not getting a call back until end of day, t More

by amy_baron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eden Mederos
May 01, 2023 -

Alan Webb Nissan responded

Amy, Thank you for your time and your valuable feedback. We strive to meet or exceed our customer expectations. We are sincerely concerned and apologize that we fell short of your expectations. Your insight is highly appreciated and will help us to build a better customer experience. You may also reach out to our Service Manager, Adam Ahmadi, to discuss this matter at 360-892-9004 ext 213 or email at adama@alanwebbautogroup.com. Sincerely, The Alan Webb Nissan Team

April 29, 2023

Fadi was great to work with in service! We came specifically to work with him. We had a Toyota but he left Toyota so we traded in our Toyotas and got new Nissans ! Great trucks See you More

by Carsontise
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Ahmadi, Jacob Dewester, Fadi Batroukh, Sam Petker, Jason Fournier, Colby Kubicz, Lynn Taylor, George Zumwalt, Garret Graham
May 02, 2023 -

Alan Webb Nissan responded

Carson, thank you for your kind words about Fadi and this wonderful review! We look forward to your next visit! Take care! Have a wonderful day! The Alan Webb Nissan Team

April 26, 2023

Everyone was very nice and welcoming. They heled get my car tuned up without upselling me anything. More

by ddelacruz17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eden Mederos, Marina Novikova, Oksana Bezhan, Maddie Kellems, Laura Sauvageau, Fadi Batroukh
Apr 26, 2023 -

Alan Webb Nissan responded

Darrell, we're happy to hear you had such a positive experience with our team! We look forward to seeing you and your Altima on your next visit! Take care! Sincerely, The Alan Webb Nissan Team

April 20, 2023

Eden is very helpful, polite, knowledgeable, and competent. She reflects well on the service department, and her friendly attitude is great! More

by AMAKAR1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eden Mederos
Apr 20, 2023 -

Alan Webb Nissan responded

We are very happy to hear that Eden provided you with such a positive experience! We sincerely thank you for the positive review, and look forward to seeing you again soon! Have a wonderful day, The Alan Webb Nissan Team

March 30, 2023

Totally incompetant! !!!! Took our 2013 Nissan Altima in for an oil change, when we got in the car we noticed that the kick panel on the frivers side was taken off and not More

by Anthony Olson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anthony Ho'okano, Eden Mederos
Apr 03, 2023 -

Alan Webb Nissan responded

Hi Anthony Olson, we regret your most recent visit with us was not up to the standards we strive for. Falling short of meeting your expectations is not to the standards we strive to achieve, and we humbly ask for the opportunity to make this right. Thank you for providing this information so we can improve upon our services. We hope to hear from you soon. Sincerely, The Alan Webb Nissan Team

February 26, 2023

The staff was very capable, courteous and tmiemly. You took good care of my vehicle More

by laurajdubois
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gail Tolar
Feb 27, 2023 -

Alan Webb Nissan responded

Laura, Thank you for taking the time to send a positive review; we strive here at Alan Webb Collision Center to make your visit a good experience. Here is to many more happy miles. Alan Webb Collision Center.

February 24, 2023

Post sale service was deplorable. AJ straight up lied and I will never come back or recommend your dealership. Absolutley trashy thing AJ did. More

by jeffvest90210
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Henry Welley, AJ Huneidi
Mar 31, 2023 -

Alan Webb Nissan responded

After speaking, and meeting at the store to take care of the concerns; I believe all your concerns were resolved. If there is still an outstanding item we would love to hear from you and make sure we are providing you the best experience. I hope you are enjoying the vehicle and if there is anything you need please let me know. -AJ

February 06, 2023

Always exceptional auto service at Alan Webb Nissan! Eden Mederos did a fantastic job overseeing my auto service, including recommendations and support. More

by mikeard9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eden Mederos
Feb 08, 2023 -

Alan Webb Nissan responded

Mike, thank you for your kind review; we are happy to pass along your comments to the team here at Alan Webb Nissan! We look forward to your next visit! Take care! Have a wonderful day! The Alan Webb Nissan Team

February 03, 2023

Service department personnel were polite. I have now visited the department twice in the recent past. It seemed like folks were quite busy. I really appreciated Curtis when he handled my ser More

by meloy7646
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eden Mederos, Colby Kubicz
Feb 08, 2023 -

Alan Webb Nissan responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Let us know how we can earn that 5th star. Feel free to let us know if you have any questions and/or concerns. Best Regards, The Alan Webb Nissan Team

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