Alan Webb Nissan

I went to Alan Webb Nissan to lease a new Nissan Leaf. My experience couldn't have been better. Since it's an electric car, things are a little different with the Leaf, and there is a lot to learn about My experience couldn't have been better. Since it's an electric car, things are a little different with the Leaf, and there is a lot to learn about it. Joe was friendly and very knowledgeable, having owned a couple Leafs himself. He taught me everything I needed to know and more, and did it well. Pat was friendly and helpful when it came to closing the deal. He gave me the best price I could've expected. These guys are totally straight shooters, and Pat was up front about what he could and couldn't offer. All in all, I'm thrilled with my Leaf, and with the service I received at Alan Webb Nissan. I'd highly recommend these guys. More

I leased a new Leaf with Alan Webb Nissan and it was, by far, the best experience I have had with a car dealership. Tony was the person I did most of the work with online. There wasn't any of the usual high far, the best experience I have had with a car dealership. Tony was the person I did most of the work with online. There wasn't any of the usual high pressure stuff that I have encountered in the past with other dealers. He got me a deal that was much better than any of the other local dealerships and we did most of that online so I just had to show up to sign papers and drive off in my newly leased vehicle. When I arrived at the dealership there was not even a hint of "up-selling" and there were no surprises or the usual tactics to get me into a car I didn't want or need. Dave helped me fill out the paperwork for the lease and explained the process for me. All in all I would have no trouble recommending this dealership to friends and family and will definitely be heading back there for my next car. Alan Webb Nissan was a refreshing change from the usual dealership encounters and have renewed my faith in he car buying process. More

When I first used Alan Webb Mit the service advisor was Chris Patten and he was the nicest person to work with, now the advisor is Jason Cloquet and he is not at all friendly or accommodating. Today I wen Chris Patten and he was the nicest person to work with, now the advisor is Jason Cloquet and he is not at all friendly or accommodating. Today I went in for an oil change and I was told that my oil fill cap was broken and someone had glued it together, well I only take my car to 2 places and the other dealer was GMC Buick and no one said a thing. This was very strange to me some service tech had to break it and glue it back together and nothing was ever said to me and I told this to him and he didn't even make a move to contact the other dealer or comp me a new cap. Then I was told I had a broken hose and they didn't have one in stock I asked if he was going to tape it back together to hold until I could replace it and I was told well I've been driving with it broken so there was no reason. This is not the only time I've been helped by Jason and each time I wonder why I go back, well for the free oil changes. I also told Jason I was having issues with my sun roof and the drains and he didn"t even offer to take the air hose and clean it out. So I went into the GMC dealership to show them the oil cap and the first thing I was told is that they would reimburse me for it. I also told them about the sun roof drain and hose and what did he do but take my car and clean out the drain and tested it and woohoo all better, then he taped the hose for me and when I come back in he will just hook it for me at no charge, this is customer service. I know that a oil cap doesn't cost much but it's the principal. I take my car mostly to Alan Webb for service but not any more. More

Couldn't get the salesman to call back, kept getting the run around about striking a deal. Finally talked with the internet sales manager and made a deal over the phone, the process with him went well. Af run around about striking a deal. Finally talked with the internet sales manager and made a deal over the phone, the process with him went well. After the sale, getting the plates and registration has been a nightmare. They are completely incompetent. Submitted all necessary paperwork and followed up with them, problem is could never reach the finance people. Trip permit expired, was told to come and get a new one. Once there was told that they can't issue a new one. Called DMV, they said that they have received nothing from the dealer. Do not go to Allen Webb Nissan if you want a good experience, you have been warned. More

I told the sales person Dave exactly what I wanted. They had to have it brought from another dealership but they assured me it was the truck I wanted, a Frontier Pro-4X with the Luxury Package. Went to pic had to have it brought from another dealership but they assured me it was the truck I wanted, a Frontier Pro-4X with the Luxury Package. Went to pick it up the next day and they tried to low sell me???? It was a Pro-4X but not the luxury package. Song and dance, we can put leather in it, we never said leather to you. I declined and they said the drive grabbed the wrong one though the vin # was the same on the paper as the truck. They said they could have the right one in two days. Call in two days to confirm they have the right truck. They said yes but there was no truck when I got there. They even tried to say it was 50% my fault when I asked for my down payment back. Crazy! More

I pulled into the parking lot and a salesman came out and greeted us, he showed us around and i told him what i was looking for. after looking around i told them i was going to go look at their other lot acr greeted us, he showed us around and i told him what i was looking for. after looking around i told them i was going to go look at their other lot across town. The salesman went inside to get his card and came back out with his "boss". He was nice to start out with but insisted on showing me brand new cars when i said i wanted something new. He also would only show me one car at a time. after i said no to a small new car that was nothing like what i wanted he said he was going to grab another car. after 20 min of waiting i asked another worker if he new where he went and he said no. about 10 min after that he showed up without a car! and then wanted to walk around the lot. when i pointed to one i was interested in he said they would run the numbers and i said ok let me call my husband. at that point he freaked out telling me to come back after i talked to my fathers brothers uncle and proceeded to tell me that "this is Washington state you know that right?" and when i walked away he went inside and was yelling and cussing and put his fingers up to his head to act like he was shooting himself. I will never return to this dealership and would never recommend anyone to go there. More

I bought a brand new 2011 Nissan Quest last July, I went to have the tires rotated at Les Schwab and they told me that I needed new tires. I called the service department at Alan Webb to check on warranty to have the tires rotated at Les Schwab and they told me that I needed new tires. I called the service department at Alan Webb to check on warranty for the tire. They said because we didn't have Alan Webb rotate the tire they won't even look at it. I also purchased the maintenance package for oil changes and their service department said nothing about tire wear at my last oil change. I'm not happy with their service and would go with a different dealership when I purchase my next new vehicle. More

My experiances with Alan Webb Nissan Mitsubishi was rather pleasant. My representative was Ron Burson, he made us feel comfortable and did not push us into anything we would later regret. I called Ron rather pleasant. My representative was Ron Burson, he made us feel comfortable and did not push us into anything we would later regret. I called Ron up and told him what I wanted in the make, color, and price and he made it happen. No haggeling was needed, no last minutes price changes, he told me the out the door price before I even came in to look at it. The other staff were friendly and helpful as well. I recommend the lancer gt and Ron Bruson as your representative. Good luck on purchasing your next car! More

I signed for a new Nissan altima coupe with Tony Songvilay. My experiance at the Alan Webb Nissan was impeccable and overall a great experiance. Not only did he work with me throughtout the week b Songvilay. My experiance at the Alan Webb Nissan was impeccable and overall a great experiance. Not only did he work with me throughtout the week before, but also got me an even better deal after I got there for the test drive. He took the time to chat it up with my family while I tried to make a decision, even past closing time. He and everyone working that evening, all made my car buying experience a very enjoyable one. I have been burned in the past by other dealerships so I was hesitant at first, but now am excited to give him my business in the future. I also will recommend him to my friends and family looking for a new vehicle. Thanks again! More

Stuart the sales manager and his staff are what give cars salesman a bad name. Rude, pushy and straight up liars. Would never want my worst enemy to buy a car from Alan Webb Nissan. salesman a bad name. Rude, pushy and straight up liars. Would never want my worst enemy to buy a car from Alan Webb Nissan. More