Alan Webb Nissan - Service Center

Oil Change I typically only come in for oil changes and each time I come in i always see either Lucky or Curtis and there really nice and friendly, they alwasy l I typically only come in for oil changes and each time I come in i always see either Lucky or Curtis and there really nice and friendly, they alwasy let me know if they find something or if my appointment is going to be a bit delayed. More

Poor extended warranty The service manager seemed to be with me to get things fixed on my car I purchased used and also purchased an extended warranty. However, it would se The service manager seemed to be with me to get things fixed on my car I purchased used and also purchased an extended warranty. However, it would seem the bumper to bumper plan does not cover quite a bit of things that seem to be going wrong with my car. I have had to spend more money to get my car fixed because the items that were and still are having problems with are conditions that were kept from me prior to and after the sale of the car. The problem is the warranty will not cover precondition issues. My question is how do I know it is a precondition issue until a week later after purchasing the car when I finally notice the problem. For a while my care spent more time in the service department then with me. More

Quick, friendly, honest service I took my car in to be checked since it stopped unexpectedly on the freeway. I was able to get a rental for $10 + tax and I had my car back the same I took my car in to be checked since it stopped unexpectedly on the freeway. I was able to get a rental for $10 + tax and I had my car back the same day. The information I was given about what would happen with my car was accurate. Thank you! More

2016 Maxima passenger airbag My 2016 Maxima passenger airbag sensor was indicating improperly. The light indicates that no one is in the seat even though there is. The service dep My 2016 Maxima passenger airbag sensor was indicating improperly. The light indicates that no one is in the seat even though there is. The service department technician could not duplicate the problem and was not willing to replace the sensor as I requested. I understand intermittent problems are hard to troubleshoot. It disturbs me though that a safety issue such as airbag not deploying would be something that is allowed to just get worse. I hold Nissan responsible and liable in the event of an accident where airbags are not deployed. Leigh W. Potter More

Don't waste time heading to Alan Webb This place is unprofessional. I've called twice and asked for them to get a different number because thier service number is the same as my number . This place is unprofessional. I've called twice and asked for them to get a different number because thier service number is the same as my number . After I spoke to the manager they stated it's not Their fault dumb customers are dialing 360 instead of 888. I've received about 200 phone calls in the past 2 months from customers trying to reach Alan Webb. If they are insulting customers what makes you think you can get a good deal buying from this place. I truly hope people don't even consider this place. More

DONT WALK.....RUN AWAY!!! On March 16th 2017, when I arrived to pick up our car I felt quite threatened as I was by myself and had several men swarm me like I was on Americas On March 16th 2017, when I arrived to pick up our car I felt quite threatened as I was by myself and had several men swarm me like I was on Americas Most wanted and they were ready to pounce and apprehend me for reward money. I was watched by several men/employees and two rather large men literally blocked me from going toward either entrance/exit from the area where the service/parts counters are located in the building while being repeatedly asked if I had the keys to the loaner car! [even after stating I did & was trying to get them from my purse.] This kind of behavior is TOTALLY unacceptable! Not to mention HIGHLY UNPROFESSIONAL and was EXTREMELY UNNERVING/SCARY for me! I was then led to the garage for paperwork etc. $600.+ later, I was then given my keys and led outside without confirming if the work I asked to be completed was completed. The young man then lead me outside, pointed out my car and went back inside. As I got into my car I noticed how all of the sudden, everything seemed eerily deserted. There was nobody to be seen & lights inside were turned off. When I started my car the noise was TERRIBLE!!! [As was the smell.] We then noticed that the mileage had not changed at all, which is very odd considering the shops statement that after the tech had drove it around for "quite a while" and that he didn't notice anything regarding the issues discussed as to why we brought it in. The shop had also stated that the tech would test drive it again for further clarification as to what needed repair. Also, when I brought the car in I had also requested that the "oil change for life" [as stated in our buyers contract] as well as the "free brake inspection" [the certificate we received from AW Nissan] be done as well. These were also not completed. I also asked for a copy of paperwork I signed on 3/16/17 when I picked up my car as I was not allowed access/keys to my car until AFTER I paid and signed said paperwork but was not given time to read anything. I was told it was merely the receipt that I had picked up my car. I did not receive this either. As I started to drive out of their parking lot, it was VERY APPARENT that whatever had been wrong with our car when we brought it into the shop for repairs, was NOT ADDRESSED - NOR REPAIRED! It was literally worse than when it was brought in! [This is confirmed as I started video recording what was happening as I left the parking lot.] The written estimate under tech notes, stated that the jerking/pulling [loss of power] upon acceleration was due to the bushing in the control arm being broken apart. This was not even close. On Friday, March 17th 2017 [the following day AFTER picking our car up from Alan Webb Nissan Service Department] our Rogue [purchased from this dealership] broke down and will not "shift" into gear and is no longer drivable. This in turn leads to another serious issue. Alan Webb Nissan took Federal Funds from a group who helps Disabled Veterans. It was explained that these funds are issued to the repair shop to make needed repairs as to ensure that the Veterans car would be repaired and returned as a safe, dependable, working vehicle. Alan Webb Nissan Service Department did not fulfill this obligation yet they DID did take the funds! We sent an email [demand letter] to 5 people at Alan Webb Nissan and got no reply. [3-22-17] When we got no answer to our deman letter/email, my husband called & spoke with the GM Josh Kampmann in which he actually stated to my husband that he had to "reread the email" and that they didn't want our car back at their shop!! We had the car looked at by another mechanic and we now have a "TRUE" idea of the real problem but now we cant find a mechanic who will work on our car because they state that it is Alan Webb's responsibility and that A.W. will try to come back & say they [the other mechanic] did something wrong. (This is what we have been told by 3 other mechanics.) This is only a small portion of our nightmare. We only want our car fixed properly and to be treated decently. If you have the opportunity to go somewhere else.....DO SO! More