Alan Webb Nissan - Service Center

Don't waste time heading to Alan Webb This place is unprofessional. I've called twice and asked for them to get a different number because thier service number is the same as my number . This place is unprofessional. I've called twice and asked for them to get a different number because thier service number is the same as my number . After I spoke to the manager they stated it's not Their fault dumb customers are dialing 360 instead of 888. I've received about 200 phone calls in the past 2 months from customers trying to reach Alan Webb. If they are insulting customers what makes you think you can get a good deal buying from this place. I truly hope people don't even consider this place. More

DONT WALK.....RUN AWAY!!! On March 16th 2017, when I arrived to pick up our car I felt quite threatened as I was by myself and had several men swarm me like I was on Americas On March 16th 2017, when I arrived to pick up our car I felt quite threatened as I was by myself and had several men swarm me like I was on Americas Most wanted and they were ready to pounce and apprehend me for reward money. I was watched by several men/employees and two rather large men literally blocked me from going toward either entrance/exit from the area where the service/parts counters are located in the building while being repeatedly asked if I had the keys to the loaner car! [even after stating I did & was trying to get them from my purse.] This kind of behavior is TOTALLY unacceptable! Not to mention HIGHLY UNPROFESSIONAL and was EXTREMELY UNNERVING/SCARY for me! I was then led to the garage for paperwork etc. $600.+ later, I was then given my keys and led outside without confirming if the work I asked to be completed was completed. The young man then lead me outside, pointed out my car and went back inside. As I got into my car I noticed how all of the sudden, everything seemed eerily deserted. There was nobody to be seen & lights inside were turned off. When I started my car the noise was TERRIBLE!!! [As was the smell.] We then noticed that the mileage had not changed at all, which is very odd considering the shops statement that after the tech had drove it around for "quite a while" and that he didn't notice anything regarding the issues discussed as to why we brought it in. The shop had also stated that the tech would test drive it again for further clarification as to what needed repair. Also, when I brought the car in I had also requested that the "oil change for life" [as stated in our buyers contract] as well as the "free brake inspection" [the certificate we received from AW Nissan] be done as well. These were also not completed. I also asked for a copy of paperwork I signed on 3/16/17 when I picked up my car as I was not allowed access/keys to my car until AFTER I paid and signed said paperwork but was not given time to read anything. I was told it was merely the receipt that I had picked up my car. I did not receive this either. As I started to drive out of their parking lot, it was VERY APPARENT that whatever had been wrong with our car when we brought it into the shop for repairs, was NOT ADDRESSED - NOR REPAIRED! It was literally worse than when it was brought in! [This is confirmed as I started video recording what was happening as I left the parking lot.] The written estimate under tech notes, stated that the jerking/pulling [loss of power] upon acceleration was due to the bushing in the control arm being broken apart. This was not even close. On Friday, March 17th 2017 [the following day AFTER picking our car up from Alan Webb Nissan Service Department] our Rogue [purchased from this dealership] broke down and will not "shift" into gear and is no longer drivable. This in turn leads to another serious issue. Alan Webb Nissan took Federal Funds from a group who helps Disabled Veterans. It was explained that these funds are issued to the repair shop to make needed repairs as to ensure that the Veterans car would be repaired and returned as a safe, dependable, working vehicle. Alan Webb Nissan Service Department did not fulfill this obligation yet they DID did take the funds! We sent an email [demand letter] to 5 people at Alan Webb Nissan and got no reply. [3-22-17] When we got no answer to our deman letter/email, my husband called & spoke with the GM Josh Kampmann in which he actually stated to my husband that he had to "reread the email" and that they didn't want our car back at their shop!! We had the car looked at by another mechanic and we now have a "TRUE" idea of the real problem but now we cant find a mechanic who will work on our car because they state that it is Alan Webb's responsibility and that A.W. will try to come back & say they [the other mechanic] did something wrong. (This is what we have been told by 3 other mechanics.) This is only a small portion of our nightmare. We only want our car fixed properly and to be treated decently. If you have the opportunity to go somewhere else.....DO SO! More

Inappropriate ypung lady I went to Allen Webb Nissan several weeks ago to get my car serviced. Overall they did great on the car, finished in a timely manner.I was very satisf I went to Allen Webb Nissan several weeks ago to get my car serviced. Overall they did great on the car, finished in a timely manner.I was very satisfied but I will NOT return. The reason being is that my husband and I were greeted my an overly tan young lady who was dressed inappropriate. Made both my husband and I VERY uncomfortable. She was wearing a mini skirt that had a slit in the back that nearly showed her bottom, not to mention the amount of perfume she was wearing. The entire time of her talking to me all I could think about is when she will be done so I can get as far from her as possible before I have an asthma attack. If there was anything the dealership could do better, it would be to put their first person of contact a person that carries themselves with class and professionalism. More

When I first used Alan Webb Mit the service advisor was Chris Patten and he was the nicest person to work with, now the advisor is Jason Cloquet and he is not at all friendly or accommodating. Today I wen Chris Patten and he was the nicest person to work with, now the advisor is Jason Cloquet and he is not at all friendly or accommodating. Today I went in for an oil change and I was told that my oil fill cap was broken and someone had glued it together, well I only take my car to 2 places and the other dealer was GMC Buick and no one said a thing. This was very strange to me some service tech had to break it and glue it back together and nothing was ever said to me and I told this to him and he didn't even make a move to contact the other dealer or comp me a new cap. Then I was told I had a broken hose and they didn't have one in stock I asked if he was going to tape it back together to hold until I could replace it and I was told well I've been driving with it broken so there was no reason. This is not the only time I've been helped by Jason and each time I wonder why I go back, well for the free oil changes. I also told Jason I was having issues with my sun roof and the drains and he didn"t even offer to take the air hose and clean it out. So I went into the GMC dealership to show them the oil cap and the first thing I was told is that they would reimburse me for it. I also told them about the sun roof drain and hose and what did he do but take my car and clean out the drain and tested it and woohoo all better, then he taped the hose for me and when I come back in he will just hook it for me at no charge, this is customer service. I know that a oil cap doesn't cost much but it's the principal. I take my car mostly to Alan Webb for service but not any more. More

I bought a brand new 2011 Nissan Quest last July, I went to have the tires rotated at Les Schwab and they told me that I needed new tires. I called the service department at Alan Webb to check on warranty to have the tires rotated at Les Schwab and they told me that I needed new tires. I called the service department at Alan Webb to check on warranty for the tire. They said because we didn't have Alan Webb rotate the tire they won't even look at it. I also purchased the maintenance package for oil changes and their service department said nothing about tire wear at my last oil change. I'm not happy with their service and would go with a different dealership when I purchase my next new vehicle. More

I purchased a 2007 Nissan Titan from this dealer. On Sunday my door locks failed and I could not open my drivers side door. On Monday I called the dealer and they suggested getting a key fob ( remote co Sunday my door locks failed and I could not open my drivers side door. On Monday I called the dealer and they suggested getting a key fob ( remote control door opener) so they checked and ordered one for my truck, I had to pay in advance for special order, $140.00. 5 days later I had to call them to see if it was in and it was. I picked up the fob and they handed me instructions on how to program it, unsuccessful I asked for the service man to do it for me, he was also unsuccessful! He then ran my vin # and told me it wasn't an option on my truck! Wow, would have been nice to know that before I prepaid for the key fob. Then they got the master key for my truck an checked the door lock and it still wouldn't work and said the single key would cost $125. No no no! So not only did I take half a day off work, my door is still broken. Inquired how much to replace lock and I got the answer I dunno? Wow great service dept you got here!!!! Told me to go to best buy and have them install keyless remote for me! Best advice from a dealership and yes my vehicle is under warranty!!!!!!!!!!!!!! Very disappointed! More

I purchased a new dodge ram 1500 from Alan Webb in 2006. As part of the transaction, I purchased a TriPak plan for 4 years of oil changes. Recently I went to the dealership for an oil change. When the oil As part of the transaction, I purchased a TriPak plan for 4 years of oil changes. Recently I went to the dealership for an oil change. When the oil change was complete, I was informed I had a bad seal in the rear end that needed to be replaced. I recently had the fluids flushed in the rear end and new seals installed by a very highly rated auto shop in Vancouver. The service rep at Alan Webb's said they could fix it for $135 if I cared to wait. I said no. It was under warranty from the shop that did the rear end service (which I did not tell the service rep). I just received a call stating that the rear end was not leaking and that someone had smeared oil on the rear end to make it look like it was leaking. The only place it has ever been is Alan Webb's and the local shop. There was no oil on the rear end until I visited the Webb service department for the oil change. The way it is parked on my drive way allows me to clearly see the rear end and it was not there until the visit. I have heard of such tactics to get business. I can not prove anything was done that was improper, but there is enough doubt in my mind that I will not be going back, as a maintenance customer or the purchaser of a new vehicle. More