Albany Motorcars - Mercedes-Benz

I regret to inform that, despite my initial review expressing dissatisfaction with Albany Motor Cars, the situation remains unchanged, and essential items promised at the time of purchase have not bee expressing dissatisfaction with Albany Motor Cars, the situation remains unchanged, and essential items promised at the time of purchase have not been provided even after eight months (since 4/27/2024). The promised spare key, new windshield wipers or reimbursement for the ones I had to purchase due to the poor condition of the ones that came with the certified car, and trunk mat are still pending, contrary to the assurance that they would be delivered within 30 days. Attempts to resolve these issues have been met with frustration, as the manager, despite over 20 voicemails and numerous texts ( proof in place) and requests for a callback, has not taken the initiative to address or rectify the situation except for sending me extra mats (which were provided at the time of purchase). The lack of responsiveness and indifference to customer concerns demonstrate a severe lapse in customer service. The subpar treatment and unfulfilled promises not only undermine the trust placed in a certified Mercedes dealership but also highlight the disconnect between customer expectations and the actual service provided by Albany Motor Cars. The disregard for maintaining the high standards expected from Mercedes, especially in terms of a detailed interior, further exacerbates the disappointment. Regrettably, I have been left with no choice but to escalate this matter to the corporate level, as the ongoing neglect from Albany Motor Cars demands a more serious intervention. #mercedesbenz #mercedespoorcustomerservice @mercedesbenz More

Very prompt, professional, and knowledgeable. Mr. Dexter is on point and earns your business!!! I’ll be back as well as anyone I know looking for a BMW or Mercedes! Mr. Dexter is on point and earns your business!!! I’ll be back as well as anyone I know looking for a BMW or Mercedes! More

My experience was outstanding . Everyone there was beyond helpful and patient. I have been to several different Mercedes dealerships and this by far has been the best experience Everyone there was beyond helpful and patient. I have been to several different Mercedes dealerships and this by far has been the best experience More

Their service leaves a lot to be desired. We purchased a GLE350 in 8/21. First tire problem was 9/21. Was told it would take 1 entire month before we could get a replacement. Now we are 10 We purchased a GLE350 in 8/21. First tire problem was 9/21. Was told it would take 1 entire month before we could get a replacement. Now we are 10 months in and are told we need 4 completely new tires because of no tire tread. We have only 17k miles on 2 of the tires and less than 10k on the other 2. We tried to have the discussion (after calling 15 times to the dealership with NO answer, my husband drove 30 minutes to the dealership to face to face speak to someone) that these were obviously bad tires that were purchased and sold on the car from Albany Motorcars. Their wonderful and helpful response was that we the customer had to call and deal directly with Bridgestone Tires ourselves. I fully understand and we do not expect 4 new free tire replacements but I expected assistance from the service department to call Bridgestone and negotiate on my behalf to make the situation right and at least get 4 prorated tires. They were of no help whatsoever! This makes 2x in 10 months on the purchase of a brand new vehicle!! So sad you pay this much for a fine automobile only to be disappointed in the service provided by the local dealership. If this is the way Mercedes operates then this will be my last purchase of a Mercedes!!! More

I do not understand why my title application was not sent out till April 29 when I purchased my Mercedes’ benz car April 13. Over two weeks? This is not what I would expect from a Mercedes dealer or any car out till April 29 when I purchased my Mercedes’ benz car April 13. Over two weeks? This is not what I would expect from a Mercedes dealer or any car dealer. Very disappointing and not very customer focused. More

I purchased a CPO Mercedes from out of state and was highly satisfied with the customer service and final product. Makeba was professional and we completed all paperwork in an hour. I would highly recom highly satisfied with the customer service and final product. Makeba was professional and we completed all paperwork in an hour. I would highly recommend Albany Motorcars. More

The mechanic there are knowledgeable and they get you in and out. The customer service is great she is a friendly ,nice, respectable person thanks. and out. The customer service is great she is a friendly ,nice, respectable person thanks. More

The service was prompt and costly. Courtesy transportation service was untimely. Customer service was great. The price was costly. Overall great experience with Albany Motorcars. transportation service was untimely. Customer service was great. The price was costly. Overall great experience with Albany Motorcars. More

great service. they understand as a frontline ER physician, i need things done efficiently so the i could get sleep. and get back to work physician, i need things done efficiently so the i could get sleep. and get back to work More

I DIDN'T COME IN TO BUY A CAR TODAY, BUT Makeba Wright Was so helpful and friendly, She was very persuasive in selling my wife and I the vehicle of our dream. Was so helpful and friendly, She was very persuasive in selling my wife and I the vehicle of our dream. More