Albrecht Subaru of Wakefield

I was deciding between getting another CRV or trying a Subaru. (I had a Subaru 30 years ago). We had been a Honda family 13 years and happy with them, but I heard good things about Subaru, so I test drove Subaru. (I had a Subaru 30 years ago). We had been a Honda family 13 years and happy with them, but I heard good things about Subaru, so I test drove. The Sales experience was good. Larry had a sense of humor and seemed honest. I didn't feel pressured. I was disappointed that there weren't many manual transmission cars on the lot. I wasn't over excited about the car I chose, but it seemed good enough, low(ish) miles for a decent price. So after a little back and forth, we agreed on a price. Here is where the rest of the experience was just OK. I needed to pay with a certified check. Due to Larry's schedule, I paid on a Wednesday, but could pick up the car on Friday. He offered to come in on his day off, but he had told me he was going to NYC with his girlfriend, so I didn't want to interfere with that. Why another salesperson couldn't deliver my car, I don't know. Why they needed a certified check, i don't know. Last car we purchased at Herb Chambers Honda took a personal check and delivered the car that day. The car had something like a 150 point inspection, which I later determined was NOT the same as certified pre-owned like Herb Chambers has. No real warranty is included. I pointed out that seat belts didn't retract properly, but the car was delivered without that fixed. Also the rear center belt was jammed. So it makes me wonder what was included in that 150 point inspection if there were several seat belt issues. They don't offer inspections there, so I had to have that done elsewhere. Herb Chambers does it in house. When I paid for the car, I received a generic email thanking me for my business and encouraging me to send feedback. I replied with feedback and didn't hear back. When I picked up the car two days later, I got the same generic email - word for word. Again, I replied that I had quite a lot of feedback and if someone was interested in hearing it, please contact me. Again, I never heard back so that is why I am writing on this website. Herb Chambers called to follow up and make sure everything was 100% satisfactory before the call cames from Honda USA. Honda USA follows up with another satisfaction survey. Larry did check in with me, but at that point I was there to get the seat belts taken care of. Or actually to find out that they couldn't take care of it that day, but only see what part needed to be ordered. After three weeks, I received a generic email from the services department, telling me I could schedule appointments on line. I replied that I would like to schedule something, but I was still waiting for a call that said the seat belt part had come in. I got the call the next day. I thought 3 weeks was a really long time to have to wait for a part. I don't recall waiting more than a couple of days for a Honda part. So that is why I selected OK for everything. Nothing was really bad, but comparing my buying and service experience with Herb Chambers Honda, I was disappointed. More

Very happy with this dealership. Low pressure, good price, best overall experience I had while shopping so I bought the car from them. Al Mazin was easy going and closed the deal with the absolute min price, best overall experience I had while shopping so I bought the car from them. Al Mazin was easy going and closed the deal with the absolute minimal hassle. Highly recommend these guys and I've had 10 years of good service with their service department as well. More

I had a great experience with Erica Kinney. It was a lot of fun working with her and she was very thorough about all of the details, from discounts that are applicable and specs on the car. I was expecting of fun working with her and she was very thorough about all of the details, from discounts that are applicable and specs on the car. I was expecting to have to go in prepared to argue and negotiate, but we had a very pleasant exchange over e-mail (she responded quickly). We settled on a wonderful price over e-mail, and I was in and out of the dealership with a new car in about an hour. I would definitely recommend my friends to her. She has a great personality and is a very strong woman. More

Justin was great to deal with, very knowledgable, pleasant. I would recommend him to anyone interested in buying a car! Subaru should be proud to have him! pleasant. I would recommend him to anyone interested in buying a car! Subaru should be proud to have him! More

We've been doming to Subaru of Wakefield for 13 years, and have always appreciated the friendly atmosphere. This is our 3rd car purchased from this dealership. Al has always been professional, an years, and have always appreciated the friendly atmosphere. This is our 3rd car purchased from this dealership. Al has always been professional, and easy to talk to. His relaxed, no pressure attitude allowed us to decide which car we wanted with peace of mind. Al was great, from the time we stopped in without an appointment to the end of the deal, where he ran us through all the features of the car, and even helped setup the Bluetooth. And Erica was extremely helpful as Al was tending to another customer. Unlike some dealerships, you will always be welcomed at Subaru of Wakefield. We were not there for service this time, but have been bringing our cars in for service since we bought our first car here. The service department has always been friendly and fair. More

I hate Buying cars, or better said, I used to hate buying cars. Larry Marcus made this experience positive and fun. I was never pressured. Larry allowed us to test drive a few different models. explained the cars. Larry Marcus made this experience positive and fun. I was never pressured. Larry allowed us to test drive a few different models. explained the features of each fully. He let us know about discounts we were eligible for that we would never have known without his guidance. Even though he obviously works for the dealership it felt like Larry was on our side. And he wasn't alone. Chris Robertson, the Business Manager at Subaru of Wakefield also went way out of his way to make sure we got the terms that we wanted. We decided to Lease our new Legacy. We didn't know much about leasing and we needed alot of hand holding to get through the process comfortably. Both Chris and Larry demonstrated amazing patience. In the future I will be buying my cars at Subaru of Wakefield ! More

I hate salespeople (no offense), so the thought of having to buy a new car was pretty dreadful. Fortunately, I ended up working with Lawrence Marcus from Subaru of Wakefield. During the entire car buying pro to buy a new car was pretty dreadful. Fortunately, I ended up working with Lawrence Marcus from Subaru of Wakefield. During the entire car buying process Lawrence was very informative without being pushy. He was extremely helpful and was even able to get me an “on the spot” delivery on a Saturday afternoon. I am very pleased with my experience as well as my purchase and would definitely buy a car from him again! More

Worked with Al Mazin. Got the car we wanted at a fair price. Did our our research going into it which made the process straight forward and relatively quick. Al was pleasant to work with, communicated price. Did our our research going into it which made the process straight forward and relatively quick. Al was pleasant to work with, communicated well, and took the time to show us the features of the new car. Impressed with the professionalism of the dealership as a whole. The negotiation process is never fun, but it was at least mostly painless here. Would buy from Subaru of Wakefield again. More

Very prompt, courteous service. No sales pressure, great information regarding different vehicle types. Very organized sales process and orientation to new car. I would recommend this dealership. information regarding different vehicle types. Very organized sales process and orientation to new car. I would recommend this dealership. More

I found the staff to be friendly and well-informed. I didn't feel pressured into buying and they were willing to work with us. didn't feel pressured into buying and they were willing to work with us. More