Albrecht Subaru of Wakefield

Terrific experience! I had some to Subaru of Wakefield (SOW) after trying my luck at Quirk Subaru in Braintree. What a difference. My experience at Quirk was by far the worst car buying experience I've (SOW) after trying my luck at Quirk Subaru in Braintree. What a difference. My experience at Quirk was by far the worst car buying experience I've ever had due to sleazy, aggressive and rude sales tactics. SOW was quite the opposite. I was greeted immediately by David who was pleasant and upfront with me from the start. Before we even talked prices he explained the advertising prices and what to expect. This was very encouraging and made the whole experience much more enjoyable. There is literally nothing bad to say about my experience with David and the dealership as a whole. More

Jason was kind, courteous and very helpful answering all questions regarding the various options and packages available. He helped make the purchase and trade-in as painless as possible. Finance rep was questions regarding the various options and packages available. He helped make the purchase and trade-in as painless as possible. Finance rep was very knowledgeable and made the finance paperwork easily understood and stress-free. The Sales facility was clean and everyone was kind and eager to help. The sales Rep Jason really was a pleasure to work with and we would definitely recommend him and Subaru of Wakefield to our family and friends. More

Phenomenal Experience!! John Cheshire was extremely helpful as well as outstanding with the process of leasing a 2021 Subaru Crosstrek. John had everything ready, so I could pick up my new Subaru Cros helpful as well as outstanding with the process of leasing a 2021 Subaru Crosstrek. John had everything ready, so I could pick up my new Subaru Crosstrek the following day. Many thanks to all of the Subaru Staff that was involved. More

Great experience! Love our new Subaru! Austin, Vinny and Fozi were great to work with! No complaints on our end!!! Thank you again for your help! Fozi were great to work with! No complaints on our end!!! Thank you again for your help! More

Nelson Molina and his support team at Subaru of Wakefield did an excellent job of earning my business when I was in the market for a 2020 Subaru Forester. The only thing they could have done better would ha did an excellent job of earning my business when I was in the market for a 2020 Subaru Forester. The only thing they could have done better would have been to offer free annual Massachusetts inspections for as long as I own the vehicle. More

Al Mazin was wonderful to work with. It was difficult for me to switch from a big old Cadillac. He was very patient, no pressure, informative and professional. Subaru of Wakefield is lucky to have him. for me to switch from a big old Cadillac. He was very patient, no pressure, informative and professional. Subaru of Wakefield is lucky to have him. More

We had “no pressure” leasing experience ever at Wakefield of Subaru dealership. We felt the deal was fair, trustworthy and the transaction was prompt. Justin Grant was friendly, attentive and we appreciate of Subaru dealership. We felt the deal was fair, trustworthy and the transaction was prompt. Justin Grant was friendly, attentive and we appreciated his kind offer to help beyond. Also Justin went over throughly with our new car until we felt comfortable to drive home. Wishing you the best! More

This is the third car I have purchased at this dealership from Al Mazin. Al is a man of integrity and takes excellent care of his clients. He gives his full attention to all of your needs and does his bes from Al Mazin. Al is a man of integrity and takes excellent care of his clients. He gives his full attention to all of your needs and does his best to fill them. I have total trust in Al and would not hesitate to purchase another vehicle from him or to recommend him to anyone. More

I have found a right car in a right place. Good customer service, customer oriented sales manager - Jason Plant. He helped a lot to make this purchase happen and guided through local requirement (I'm a fore service, customer oriented sales manager - Jason Plant. He helped a lot to make this purchase happen and guided through local requirement (I'm a foreigner). Thank you! More

This was my first time going to this dealership for service after being directed to by Subaru Of America because my brand new 2020 Forester was having some electrical issues and my windshield had crack service after being directed to by Subaru Of America because my brand new 2020 Forester was having some electrical issues and my windshield had cracked, which there is a class action lawsuit for these windshields which is the reason Subaru Of America wanted the car at the dealer. When I got there I was told by someone claiming to be Mike the service a manger that I needed to have my windshield replaced before they would even consider looking at the car. I explained that SOA wanted to document everything that was going on with the car. The person again insisted that he was not going to do anything until the windshield was replaced. I asked if I could have the glass company come to the dealership while they worked on everything else that was wrong with the car and had them install a new windshield and then the service department could realign the cameras and the guy told me no. So I took the car home and made an appointment for 3 days later and when I returned again, I asked for Mike, and was told that he was busy in a meeting but someone else would help and and it just so happened to be the person who was claiming to be Mike last time. This time he said that he would only be able to test drive my car and unless there were codes that were present he was not going to be able to do anything else. Even though SOA wanted the car there so they could figure out why there was an issue. He then told me I was not going to be able to get a loaner because he couldn’t put me into a loner indefinitely. I had never asked for a loaner indefinitely . I simply just wanted my cameras realigned and the car looked through and fixed. I drove 40 minutes each way just to be told that this dealership didn’t want to help me. I finally took the car to Metrowest Subaru and they were extremely helpful and worked with Subaru Of America. Metrowest didn’t even charge me for ANYTHING after being quoted $250 from this place. I’d strongly suggest going to Metrowest Subaru and not wasting your time with this place.. I’m not sure if the owner of this page read this whole review, but the windshield was replaced and I brought the car back and was told that there was nothing they could do other than calibrate the eyesight and road test the car which is what I wanted done in the first. More