Albrecht Subaru of Wakefield

John Cheshire was a great sales person Every from start to finish was handled great. I have not received service yet so I will update this when I do. The care is awesome. Every from start to finish was handled great. I have not received service yet so I will update this when I do. The care is awesome. More

Easy and comfortable! I purchased my new 2016 Crosstrek from Suburu of Wakefield. Frank workes with us and was great. Everything from test driving on unfamiliar roads to ta I purchased my new 2016 Crosstrek from Suburu of Wakefield. Frank workes with us and was great. Everything from test driving on unfamiliar roads to talking about finances was made very comfortable and stress free. Everyone was friendly and very accommodating. I would strongly recommend this dealership. More

A very positive experience I recently purchased my first new car at Subaru Wakefield. John Cheshire, my salesperson, was incredibly personable, knowledgeable, and helpful. His h I recently purchased my first new car at Subaru Wakefield. John Cheshire, my salesperson, was incredibly personable, knowledgeable, and helpful. His honest and amicable personality, along with his depth of knowledge on the Legacy sedans strongly influenced, as well as reinforced, my decision to pursue the Legacy 2.5i Premium for my new car. John went above and beyond for me when it came to making sure all of the necessary maintenance work was fully taken care of before I came out to pick the car up. I have now had the car for a couple of days, and I am completely delighted and satisfied with it! The car drives very smoothly, and has an abundance of fun and helpful features which makes my driving experience all the more pleasurable and enriching. I am very glad that I chose Subaru Wakefield and had the opportunity to work with John Cheshire. I would without a doubt recommend John Cheshire at Subaru Wakefield to anyone out there who is thinking about purchasing a new or used vehicle. More

The best carbuying experience I have ever had. Max Shaffer, our salesperson, made our buying experience very pleasant and satisfying. He made my wife and me feel comfortable and was very knowledge Max Shaffer, our salesperson, made our buying experience very pleasant and satisfying. He made my wife and me feel comfortable and was very knowledgeable about the Subaru that we were interested in. He answered all our questions and considered all our needs for a vehicle. I wish that all salespersons could be as good as Max. Joe Hanegan More

Excellent This was my first visit to this dealership and I was happy with the results of their work. I was greeted by Christine and welcomed as a first time This was my first visit to this dealership and I was happy with the results of their work. I was greeted by Christine and welcomed as a first time customer. My request was for an oil change and tire rotation. After waiting in a neat, clean and friendly waiting room, I found my car ready with a long checklist of items that had been completed. It was reassuring to see that my car was in good condition and ready for the road. I will definitely return in the future for any maintenance necessary. More

A refreshing experience It was truly a pleasure working with Christian Francois at Subaru Wakefield. I was very apprehensive about the car buying experience however Christia It was truly a pleasure working with Christian Francois at Subaru Wakefield. I was very apprehensive about the car buying experience however Christian made me feel comfortable from the moment that I arrived. She was professional and transparent as she helped guide me though the process.This big purchase is not something that I made lightly and am confident that it was Christian that made the difference in my decision. More

Sales managers are rude and obnoxious We leased a Forester and 2 years later purchased a Cross Trek. The sales experiences were both fine. Mark Roberge is a good salesman and a great guy We leased a Forester and 2 years later purchased a Cross Trek. The sales experiences were both fine. Mark Roberge is a good salesman and a great guy. The problem we had was turning in our Forester at the end of the lease. We made an appointment to return the car and based the timing of the delivery of our new Mazda on that appointment. When we got there, they told me we couldn't turn in the car that day, we should come back tomorrow. They gave two reasons. One, they needed paperwork e-mailed to them in advance (not true - according to Chase who handles Subaru leases there is no paperwork). Two, the person who handles this process was not in. No apology for making the appointment and not honoring it. No empathy for the position they put us in - picking up a new car in a few hours but them unwilling to honor the appointment I made. When I told them I was never coming back, they said "Good!" BTW, I called North Reading Subaru from the floor of the Wakefield dealership and asked if I could return my lease to them and they said come right over. The entire return process took 15 minutes. More

Great Experience When we purchased our new 2016 Subaru at the dealership it was the best car buying experience we ever had. All went quickly from the test drive to th When we purchased our new 2016 Subaru at the dealership it was the best car buying experience we ever had. All went quickly from the test drive to the delivery. Every employee we dealt with was top notch. Thanks to all. C.R. More

Excellent service The service is always excellent, and the people are friendly, understanding, and efficient. They have kept my 2004 Forester in excellent condition fo The service is always excellent, and the people are friendly, understanding, and efficient. They have kept my 2004 Forester in excellent condition for 12 years. I see no reason to buy a new car. They are saving me a lot of money. More