Alexandria Toyota

Used car purchase I came from Richmond to purchase a used Toyota Highlander, one that had the right combination of features that I had been searching for. I worked wit I came from Richmond to purchase a used Toyota Highlander, one that had the right combination of features that I had been searching for. I worked with salesman Jaime Cardona. He was the most helpful and hard working salesperson that anyone could ask for. He made the buying experience for me a very positive one and one that was worth the trip. More

Excellent, Honest Service I was having some car issues and took the vehicle to the dealer. Jerry was very helpful and stayed in touch regularly with the status of the car. When I was having some car issues and took the vehicle to the dealer. Jerry was very helpful and stayed in touch regularly with the status of the car. When I decided to trade the car in, I received a fair price and excellent service through the sales department. Jaimie was enthusiastic but did not use annoying pressure tactics to sell. The staff was very up front about prices, and did not bait and switch with hidden fees. Overall, very accommodating with my situation and I could not be happier with the service. Much recommended. More

Getting a reliable vehicle Excellent service, it's a wonderful place to get a new car. Thanks to Mr. Jaime Cardona for his excellent effort to help me and my family to get what Excellent service, it's a wonderful place to get a new car. Thanks to Mr. Jaime Cardona for his excellent effort to help me and my family to get what we really need, a very reliable vehicle with all the specific details we needed for our new car and thanks to Mr. Josue Manzanares to help us with the essential paperwork and additional orientation about our new vehicle. If you need a serious company that has a strong compromise with the customer, do no hesitate and go visit Jack Taylor's Alexandria Toyota, Thank you guys! More

Excellent service - great dealership Jack Taylor puts his name on this dealership because he stands behind his product and his service. I've been going here for over ten years and in the Jack Taylor puts his name on this dealership because he stands behind his product and his service. I've been going here for over ten years and in the very, very few times that I was not completely happy with their work, they went out of their way to make it right with me. They are big enough to be able to accommodate your service needs quickly, but small enough to still care about each and every individual customer. I recommend them without reservation. And for what it's worth - no one gives back more to the community than Jack Taylor. More

Great Deal. Great Experience. I got the car I wanted at a price I wanted, even though I had not planned to purchase at that time, so I couldn't pass it up. I got the car I wanted at a price I wanted, even though I had not planned to purchase at that time, so I couldn't pass it up. More

Buying a new Prius V Truly a smooth and easy purchasing transaction. Our salesman, Ali Kamal, made sure everything took place in a most efficient manner, answering all our Truly a smooth and easy purchasing transaction. Our salesman, Ali Kamal, made sure everything took place in a most efficient manner, answering all our questions. Arsen Hoxha, the Internet Manager, got us a very attractive price quote. Sami Albaho, took care of one minor technical issue very quickly. I strongly recommend this dealership. More

Very nice, hassle free, easy to communicate with the salesma We knew what we were looking for, so it was easy to get in, see what they had and make the choice. We bought the 2017 Rav4. Great car but have to get We knew what we were looking for, so it was easy to get in, see what they had and make the choice. We bought the 2017 Rav4. Great car but have to get used to the bells and whistles. Sales rep Gary Rogers displayed the perfect customer service for our needs. He answered the questions, didn't try to over power us with information and deftly led us along where we wanted to go. He was more of an "assistant" than a sales rep, and we appreciated the room. More

EXCELLENT SERVICE!!! I give this rating because I consistently get exceptional customer service from Jerry Gerdes and I need to share these compliments about him. Jerry i I give this rating because I consistently get exceptional customer service from Jerry Gerdes and I need to share these compliments about him. Jerry is knowledgeable about service being provided, patient in explaining the service, realistic about the time estimates for service, informative about service changes required based on unexpected problems identified, attentive to his customers, and he is very personable. He uses these qualities with all of his customers as I have observed him for several years skillfully providing these qualities to us. He makes me feel as if I am the only customer he has as he expeditiously attends to my service requirements with the highest level of skill, efficiency, and professionalism. Jerry is the best and one of the top 3 reasons that I will purchase my next Toyota from Alexandria Toyota. More

Excellent, Efficient Customer Service I am the kind of person that doesn't like to shop around, or beat around the bush when buying something. I go to a store, get what I need, and leave. I am the kind of person that doesn't like to shop around, or beat around the bush when buying something. I go to a store, get what I need, and leave. That is the experience I had at Alexandria Toyota. From the time I walked in to the dealership, until the time I left with my new vehicle was less than 2 hours...far less time than I have ever spent at a dealership. The salesman fought for me to get a great deal on my trade-in, as well as for the vehicle I purchased. I will definitely do business with Jack Taylor Alexandria Toyota again in the future. More

Issues After the Sale I purchased a used 2013 VW Golf from salesman Ted Yohannes on Tuesday, February 14th. The next day I found the full-size spare tire was flat and had I purchased a used 2013 VW Golf from salesman Ted Yohannes on Tuesday, February 14th. The next day I found the full-size spare tire was flat and had been previously damaged and poorly repaired. I had the spare replaced at my local tire shop. When I purchased the vehicle, I was told it came with a one month/1,000 mile warranty. Ted told me that the warranty would cover 50% of the cost to repair any defect I experienced within the warranty period. On Thursday, February 16th, I called Ted and he told me to contact the Used Car Sales Manager Rocky Sulayman. I tried calling Mr. Sulayman and left a message. I also emailed my repair receipt and a picture of the damaged tire to Mr. Sulayman and Ted. On Friday, February 17th, I again left phone messages for Mr. Sulayman and Ted. I also sent an email to Managers John Taylor and John Reilly asking for their help with this. Later in the day, I received a call back from Ted. He said a manager had approved reimbursing me 50% of the spare tire repair bill, but the offered 30-day warranty was really only for the vehicles power train, not a bumper-to-bumper warranty. Ted was supposed to send me a copy of the vehicles service record, and get me reimbursed for 50% of the spare tire cost. I received a check for the spare tire in the mail, but didn't get the service record. More