Alexandria Toyota

Great Customer Service I've been coming to this dealership for service since I purchased my 2009 4 Runner on August 2009. My most recent visit was last month (August 2015) I've been coming to this dealership for service since I purchased my 2009 4 Runner on August 2009. My most recent visit was last month (August 2015) with Ms. Simpy Behl. Ms. Behl is the only service advisor that I would deal with. She is friendly, courteous, and always keeps me in the loop with the status of my vehicle. I recently purchased another vehicle and I am really going to miss her assistance. Fortunately, I have a family member that owns a Toyota and I have told him to please keep Ms. Behl in mind when service is required. KEEP UP THE GREAT WORK SIMPY!!! PS - I would have left a review but for some reason I have not been receiving the customer service survey for Ms. Behl after my last visits. Thanks again...Lisa Winston More

PROFESSIONALISM I HAD A VERY GOOD EXPERIENCE WITH THE CUSTOMER SERVICE I RECEIVED. THIS IS MY VERY FIRST TIME TO THIS LOCATION AND I AM VERY PLEASE WITH MY INTERACTIO I HAD A VERY GOOD EXPERIENCE WITH THE CUSTOMER SERVICE I RECEIVED. THIS IS MY VERY FIRST TIME TO THIS LOCATION AND I AM VERY PLEASE WITH MY INTERACTIONS. More

Great Service I had a water pump problem with my 2008 RAV4 that was covered by warranty. Paul in the service department kept me apprised of the repair and handled I had a water pump problem with my 2008 RAV4 that was covered by warranty. Paul in the service department kept me apprised of the repair and handled all of the warranty paperwork effortlessly. Outstanding service. More

Paul Sonnhalter is the best! Since relocating to Virginia I’ve patronized a couple dealerships, and even after finding Jack Taylor’s Alexandria Toyota dealership I’ve had a couple Since relocating to Virginia I’ve patronized a couple dealerships, and even after finding Jack Taylor’s Alexandria Toyota dealership I’ve had a couple different Service Advisors that I wasn’t pleased with, including the Manager. However, after working with Paul Sonnhalter, he definitely has my loyalty. I’ve been working with Paul for a couple years and he has never steered me wrong. He is helpful, thorough, honest, and truly customer focused. My Toyota Supra and Prius are both in tip top shape thanks to Paul. More

Great Customer Service! I have a Hyundai, but Jack Taylor's is right nearby. I went to go get a state mandated safety inspection, and was instantly told about how long it wou I have a Hyundai, but Jack Taylor's is right nearby. I went to go get a state mandated safety inspection, and was instantly told about how long it would take, and that my dirty car (which it was) could use a car wash, which they would be happy to provide free of charge. In under the quoted amount of time, Suzan let me know that I had two lights that needed to be replaced. However since it wasn't a Toyota, they didn't have the parts. She graciously kept a spot open for me as soon as I returned with the new lights, and got me right through. In short, it was a pleasure to go here, and Suzan definitely took care of me. I'll definitely continue to bring my business here. More

Hazzard and team saved the day Our family was visiting from out of town and experienced some issues with our vehicle. We contacted our dealership back home and they told us that it Our family was visiting from out of town and experienced some issues with our vehicle. We contacted our dealership back home and they told us that it would cost us upward of $1,000. I frantically called Hazzard who advised us to come in right away and that him and his team would take care of us. We were so overwhelmed with their friendly nature and service. They helped us solve our issue without costing us anything. It was promptly looked after which hardly disturbed one of our only two vacation days and the staff were incredibly friendly. I wish we had this dealership back home!!! Thanks for everything :) Rebecca and Eric!!! More

outstanding customer service still exist I recently took my car in for service at Jack Taylor's Toyota. Paul was my attendant. He was helpful, honest, attentive, and fair. I ride miles to t I recently took my car in for service at Jack Taylor's Toyota. Paul was my attendant. He was helpful, honest, attentive, and fair. I ride miles to this dealership bypassing my state's Toyota dealer because of how I am treated when I call or come in. Outstanding Customer Service still does exist at Jack Taylor's. Recently when I was searching for a 2nd vehicle, the service I received down through the years from Paul, helped me to finalize my purchase with Jack Taylor's. It was a pleasant experience. My salesperson, Farad and Cindy the finance officer were phenomenal. I would highly recommend service and sales. More

OUTSTANDING CUSTOMER SERVICE I rate Jack Taylor's one of the best dealership around the Alexandria area. They strive on giving the best customer service, with satisfaction guarant I rate Jack Taylor's one of the best dealership around the Alexandria area. They strive on giving the best customer service, with satisfaction guarantee. More

Best buying experience Gary was very helpful and non pressuring. The best buying experience. No pressure attitude, did not mind showing us all options and spend whatever tim Gary was very helpful and non pressuring. The best buying experience. No pressure attitude, did not mind showing us all options and spend whatever time was needed to get us feel comfortable. More