Alexandria Toyota

Sales & Service at Alexandria (VA) Toyota We have bought a few cars at Jack Taylor's Alexandria (VA) Toyota and are very pleased. The staff of the Service Department are very courteous and kn We have bought a few cars at Jack Taylor's Alexandria (VA) Toyota and are very pleased. The staff of the Service Department are very courteous and knowledgeable. Paul Sonnhalter usually takes care of my Camry and it's very comfortable talking with him and hearing his very clear explanations. In addition, I appreciate the Parts Department; Ken Whalen does a fantastic job. He is very informative and usually knows what I may need. Thanks to all. Neal Schiff Springfield, Virginia More

Operation of the Service Department Jack Taylor's Alexandria Toyota is one of, if not the finest dealerships in the Washington Metropolitan area. I have deal with them for more than a q Jack Taylor's Alexandria Toyota is one of, if not the finest dealerships in the Washington Metropolitan area. I have deal with them for more than a quarter-century and am still extremely satisfied with their car care and customer service! Give them a try. I know you will be amazed from the minute you walk in the door. More

Excellent They were helpful by finding me the right car. Something that I would be able to pay for monthly. The pricing was amazing. The customer service was gr They were helpful by finding me the right car. Something that I would be able to pay for monthly. The pricing was amazing. The customer service was great and they were very friendly as well. I would defiantly recommend this dealership to family and friends. More

Outstanding Service Alexandria Toyota is one of the best auto service organizations that I have used over a 50 year period. I highly recommend this dealership to everyon Alexandria Toyota is one of the best auto service organizations that I have used over a 50 year period. I highly recommend this dealership to everyone. More

13 Years of Great sales and Service I have purchased 3 cars from Jack Taylor ( Alexandria Toyota ) over the past 13 years. I will only take my cars to Alex Toyota for service because I I have purchased 3 cars from Jack Taylor ( Alexandria Toyota ) over the past 13 years. I will only take my cars to Alex Toyota for service because I know they will service my vehicles well. I only live 5 minutes from a Toyota dealer and it takes me 45 to 50 minutes to get to them but I only allow Alexandria Toyota to service my cars. If Alexandria Toyota gets it wrong, they make it right immediately with no time lost for me. Honestly, I cannot remember when I felt that I was not being taken care of. The great thing about this dealership is that the service teams are constant. They have pretty much had the same teams since I started using them and they are very professional too. George Queen normally services me, but if he is not available, I get great service from the team Sincerely, Walter J Wellington More

Best Customer Service! Taking my vehicle in for service is one of the best examples of how customer service should be - start to finish. Paul Sonnhalter rocks!!! #1 Taking my vehicle in for service is one of the best examples of how customer service should be - start to finish. Paul Sonnhalter rocks!!! #1 More

Great Customer Service Everyone at the dealership made us feel welcome from the time we entered your dealership until we left. We weren't pressured into buying any Sienna th Everyone at the dealership made us feel welcome from the time we entered your dealership until we left. We weren't pressured into buying any Sienna that we didn't want too. We were given ample time to make our selection. We were also permitted to look at other vans with different options as well. Mike & Gary were wonderfully kind & patient sales managers. Gary even took the time to see if my old phone contacts would transfer into our new van. He was very kind & patient about this giving the amount of time he had already given. When speaking to Darrin, the finance manager, he was equally kind & generous with his time. He was friendly & showed a lot of patience with us too. We felt like we had known him for years instead of hours. The same goes for Gary & Mike. We would definitely buy another vehicle from Alexandria Toyota. Keep up your excellent service. Thank you!! Mary Lou & Otie Linkous More

Excellent Experience The service was absolutely excellent from the time I arrive to the time I checked out. The team demonstrated a willingess to help. The overview of t The service was absolutely excellent from the time I arrive to the time I checked out. The team demonstrated a willingess to help. The overview of the functionality was exceptional. More

Pulled the Bait and Switch when selling a car This dealership pulled the classic "Bait and Switch" technique when selling a car. I used my bank's car buying service, which sent me to Alexandria T This dealership pulled the classic "Bait and Switch" technique when selling a car. I used my bank's car buying service, which sent me to Alexandria Toyota with a fixed price for the car I wanted. The salesman "threw in the floor mats" as soon as we sat down to do the paperwork. Then when we negotiated for my trade-in, he reminded me he was giving me those $225 floor mats which is why they couldn't offer me any more for my trade in. Finally, when I thought we were going to finalize the paperwork for my new car, the salesman told me that his manager needed to get something for those floor mats since they weren't included with the price of the car. So after the salesman gave me the floor mats twice and after I informed him that I didn't even want the floor mats, I was informed that I could not buy this car without taking the floor mats and paying for them. I told the salesman to tell his manager that they just lost a deal over floor mats. Bottom Line: They gave me the floor mats twice that day and then wanted me to pay for them and then wouldn't even let me buy the car without them. So I promptly walked out and purchased a car at Jim Coleman Toyota in Bethesda, which took 1 hour 20 minutes since they don't screw around over there. Oh and they threw in the floor mats this time for real :-) More

Excellent Service Mr. Henok Belay took my call on Saturday, April 18, 2015 and i will never forget this day and i was frighten not sure what to expect on my first new v Mr. Henok Belay took my call on Saturday, April 18, 2015 and i will never forget this day and i was frighten not sure what to expect on my first new vehicle so i said i will come down to meet you in 30 minutes. I came to Mr. Belay still a little nervous and i said, hello, and i am looking for a new RAV4 in Red and Black plus I do not want a car note. He looked at me and said, okay. He went in the back where they keep there inventory and i just took a seat and when he drove up front with this Red and Black RAV4 I could have pass out. She was beautiful and the price was affordable. He took me out on a road test and she was smooth sailing. Everyone in the area was pleased and happy for me. I stay in the building less than 3 hours. They offer discounts, coffee and quick service. Yes, I do love Jack Taylor's Alexandria Toyota and family very much and I will continue to stay forevermore. Excellent service everyone, you have made by day a happy one. More