Alexandria Toyota

excellent service Freddy and Van are the best. I was very pleased throughout the whole process. I felt comfortable and very nice and friendly environment. it made me fe Freddy and Van are the best. I was very pleased throughout the whole process. I felt comfortable and very nice and friendly environment. it made me feel like i am buying car from my friends not a dealership. Keep up the good work. More

Extremely great new car purchase experience. Truly great service from every employee I had contact with I will refer all family and friends to the salesman (Ken Rogers) for great service.. Truly great service from every employee I had contact with I will refer all family and friends to the salesman (Ken Rogers) for great service.. More

Tire punture Every one at Alexandria Toyota has been extremely helpful and cooperative. I had a pucture in one of my tires which was repaired while I waited less Every one at Alexandria Toyota has been extremely helpful and cooperative. I had a pucture in one of my tires which was repaired while I waited less than an hour. More

Great Service each time!! Never an issues that was not resolved in a timely and satisfactory manner. I bring my cars to Alexandria Toyota and no where else... Great dealers Never an issues that was not resolved in a timely and satisfactory manner. I bring my cars to Alexandria Toyota and no where else... Great dealership.. More

Service department was great! Just moved to the area and went to this dealer since it's the closest to my house. Joe Parsons helped me out today with a key issue. He was so helpful Just moved to the area and went to this dealer since it's the closest to my house. Joe Parsons helped me out today with a key issue. He was so helpful and I had a great experience today at Jack Taylor. I'm definitely going back when my car is up for service. More

worth the hour drive I have always hated shopping for a used car. CL was my salesman and he was waiting for my arrival after speaking by phone. From him to the finance man I have always hated shopping for a used car. CL was my salesman and he was waiting for my arrival after speaking by phone. From him to the finance manager great service. I had a service issue 3 days after purchase, all taken care of by CL. Felt like I was buying a car with my dad. What a great guy. More

At home experience. I purchased three vehicles for myself and two for my family members from Jack Taylor's Alexandria Toyota. The confidence in Eric Watt (Sales) is becau I purchased three vehicles for myself and two for my family members from Jack Taylor's Alexandria Toyota. The confidence in Eric Watt (Sales) is because he has always helped me make best decisions about the vehicles I wanted to purchase. On top of that, Jason Baker in service department is the best among the best service team. I am an engineer myself and understand the importance of pin pointing the problem to get it fixed. Jason Baker has the ability to listen to my needs, understand, identify and correct the issues that require a smooth and safe operation of my vehicles. In fact, he always handles my vehicles as his own. You can't find this personal level of customer service at other dealerships. Jack Taylor's service department has honored my warranty requests without hassle, has issued multiple coupons that saved me hundreds of dollars. I would recommend the dealership to anyone without a second thought. I hope this helps many prospect buyers make a better decision. More

Recognizing what could have been a serious problem I bought my 2006 Highlander at Alexandria Toyota and have gone there for service over the years. I went in just prior to Christmas in December 2014 t I bought my 2006 Highlander at Alexandria Toyota and have gone there for service over the years. I went in just prior to Christmas in December 2014 to have the vehicle checked prior to my trip to Chicago to visit my family. Mr. Parsons greeted me and agreed to check things out and perform some minor scheduled maintenance. He returned saying that the steering seemed heavy to him and requested my OK to check into the matter. I agreed. He returned showing me a bearing that was making a grinding sound. The parts were replaced and I was amazed at the difference in the steering! Had that part failed during my trip I could have had a bad accident. With over 125,000 miles on the vehicle the need for the repair was not unusual I would think. Great work by the team at Alexandria Toyota! Mr. Bell and Mr. Parsons remembered me on my latest visit. This time for a change of tires. My thanks to the service department at Alexandria Toyota for keeping my Highlander safe and road ready! More

Fast Fix Today I made a stop at the dealer to schedule a time with Paul to have some work done on my 2010 Prius. He had me bring it in right then and had it Today I made a stop at the dealer to schedule a time with Paul to have some work done on my 2010 Prius. He had me bring it in right then and had it fixed immediately. Once again, my car was fixed promptly and with very little wait. I was back on the road with my car fixed in less than an hour ...-and without having to make an appointment. More

The salesman was straight forward Ben proctor is one of the nicest salesman I have met he made me fell like he really cared about me and made sure I got the best for my money Ben proctor is one of the nicest salesman I have met he made me fell like he really cared about me and made sure I got the best for my money More