All American Chevrolet of Midland

Waiting Around for Nothing We went in to the dealership 3 different times interested in a new Chevy Silverado 1500. We weren't really ready to buy the first two times we were t We went in to the dealership 3 different times interested in a new Chevy Silverado 1500. We weren't really ready to buy the first two times we were there, and our experience was fine. We went in the third time, finally ready to buy, with a solid comparison to another truck we were offered in Austin. They were able to find us close to the same truck on their lot, so we decided to sit down and negotiate. Their first offer was literally $12K more than the truck in Austin, so we laughed at that. After about two hours of back and forth and waiting around for what seemed like days, they ended up coming down to around $35K, which was just a couple thousand more than the Austin truck. Still out of our price range, we decided to leave, but with no hard feelings. Dax was very friendly and nice to work with and we left disappointed but not angry at all with the dealership for not being able to meet our price. Once we got home, after much discussion, we decided that the end price they offered was doable, so we called Dave (the general mgr or owner) to let him know that we wanted to come back and get the truck. The receptionist told us he was with a customer but would call us right back. This was at 4:30pm on a Saturday afternoon. 5:30pm rolled around and we still hadn't heard anything, so we called again and were told he was still with the same customer but he would definitely call us back. 7:30 rolls around (THREE hours after we called back), and I convince my already fed up husband to call one more time.....this time the receptionist puts us on hold to go find Dave. She tells us that she just spoke with him and he will call us back in 2 minutes. We literally never heard back. We called to buy a truck, and the call was literally never returned. After wasting about 8 hours of our day, we went to Austin the next week and bought the exact same truck for $2000 less than Midland was offering. I wouldn't ever buy a car out here, especially not from here. We also plan to drive to Odessa for our servicing needs. More

Awful experience! Have been a loyal customer for 20 plus years, have bought multiple new cars here. Came in recently to purchase a Traverse or similar and was treated h Have been a loyal customer for 20 plus years, have bought multiple new cars here. Came in recently to purchase a Traverse or similar and was treated horribly! After selecting the vehicle I wanted was told my payments were twice as what was expected! One glance at the paperwork showed they were adding $20,000 onto the price of the Traverse! When I pointed this out and started to leave I was told that I was "upside down that much" on a Malibu I had purchased 3 years ago THERE! I was then told I can search elsewhere. I explained to Carlos that if I purchased elsewhere I would never be back, at which time he said he agreed and understood. Two days later I purchased a new Buick Enclave in Abilene for EXACTLY what Carlos reported I would never be able to do. So, thus ending a 20+ year relationship. Hope it was worth it! Go somewhere else and check around! Familiarity is not always best! BUYER BEWARE! More

Horrible experience Went in to check out Silverados and I don't think it could have taken any longer than it did. I was interested in a very close set of requirements and Went in to check out Silverados and I don't think it could have taken any longer than it did. I was interested in a very close set of requirements and it took 3-4 hours to find it, fill out any sort of paperwork, negotiate the price, or anything else punctuated by long periods of waiting around doing absolutely nothing. It took so long the first day that we had to return again the next day after getting preapproved for a loan at a bank. After many hours of waiting yet again, they tried to push us to dealer financing at an outrageous 6 percent (bank gave us 1.8) despite having been told we had our own financing previously, so they wasted my time preparing the paperwork for it. Finally, after several hours more waiting, the final paperwork was ready to be signed and I took the truck home which only started another circus The 'new' truck was dirty and hadn't been washed, and after I personally washed it I discovered numerous swirl marks in the paint. One key was missing and has yet to be replaced multiple weeks later though this was disclosed upon sale. There were charcoal briquettes in the bed and I found a fingernail clipping next to one of the air vents (really?). After airing up the tires (which had low pressure), I found a huge dent that had been concealed by mud, and discovered that the odometer was off by a factor of two from the disclosure statement. Yet again, I had to return to the dealership. After yet another significant wait, they agreed to pay to repair the dent and fixed the mileage form/title the next day. Their explanation for the mileage discrepancy was a clerical error or that it was from another dealership when the evidence points to it having been a loaner, demo, or employee joy ride despite denials (1k+ miles on a new vehicle that has been on your lot since manufacture? yeah okay.). I dropped the truck off a few days later at the body shop only to discover that no one had actually submitted the necessary paperwork authorizing the repair, and that the body shop people had no idea what I was talking about. This lead to yet another hour+ long wait as the problem was sorted out wherein I was told I could leave the truck there to be repaired. At this point, the finance side of the operation had to be asked multiple times to send the buy order to the bank so they could approve my loan. So, after 5+ days of my truck being at the bodyshop, I called and asked what the status of the repair was only to be told that no one had actually submitted any paperwork so I had just been without a vehicle for 5 days for no reason without any notification that something was wrong. Great. So yet another trip to the dealership to talk to a manager wherein he discovered that someone dropped the ball and the sales manager hadn't gotten and/or submitted the paperwork. Even more waiting. Finally, it seems to have been sorted out and I received an estimate for repairing the dent and a date to drop the truck off. The new date to drop off the truck was rescheduled to a later date by the body shop adding another several days. Finally, I was able to drop the truck off to be repaired and left. Another 5 days later, I call the body shop to check the status of the repair and initially have a difficult time actually getting a hold of anyone in the body shop. The next day, I attempted to call again and was told that the status would be checked and I would be called back shortly. I was never called back. This happened three times. Finally, I was told that the truck was in paint and ostensibly would be ready shortly. The next day I called again, had difficulty reaching anyone again with another 'we'll check and call you back shortly' fail. Finally after reaching someone, I find out that the truck wasn't actually in paint and is only now in paint so add 3 more days to the ETA because they're closed on the weekends. After waiting through the weekend, I called on Monday when it was supposed to be ready. Surprise, surprise. It wasn't. "It will be ready tomorrow, we will call you when it is". So the next day comes around, and I wait for the phone call. Completely unsurprisingly and in line with all the other phone calls, they never actually called me. I called an hour before they closed and lo and behold it was indeed ready. Hallelujah, the crisis is over right? Nope. I drive over to pick it up and the first thing I notice is a bunch of new swirl marks in the paint where they had washed it improperly. Furthermore, they forgot to replace 4x4 sticker on the replaced panel. I go in, and apparently the person who was in charge of my repair is not there that day so they struggle for 10 minutes to find my paperwork so I can just leave. After getting my keys and leaving the lot with my vehicle, I turned on my left blinker only to discover that it is not working properly with a message on the dash. They screwed up the wiring when replacing the rear panel. Fantastic. So I get to drop my vehicle off at the dealership yet again, for who knows how long. They said it would only take a day to rectify, but since every single other estimate has been incorrect, who knows. Not a single aspect of the sale went well. The scratched/dented condition of the 'new' vehicle, the loss of paperwork, the required multiple trips to the dealership, the incompetence of the body shop, and the seemingly terrible organizational structure wherein I must have talked to 5-6 people for hours were all unacceptable. So far, I estimate at least 8+ hours spent waiting at the dealership or attempting phone calls. Absolute nightmare of an experience. I will not ever do business with the dealership again, and I will recommend everyone I know to stay far, far away. The only positive part of the experience was the help of one of the Sales Managers, Lionel Jones. More

Great experience I had a a good experience... They took very good care of us. Sales was willing to work with us on a good price I am greatly satisfied I had a a good experience... They took very good care of us. Sales was willing to work with us on a good price I am greatly satisfied More

OIL CHANGE I made an appointment to have an oil change on my 2014 Chevrolet Cruze. This car has been nothing but a nightmare since we bought it and people at All I made an appointment to have an oil change on my 2014 Chevrolet Cruze. This car has been nothing but a nightmare since we bought it and people at All American Chevrolet in Midland are not very friendly. My apppointment was at 4:00 p.m and didn't get it back until 6:00 p.m. Wow!!! really 2 hours for an oil change. Then this guy explained to me about my four free oil changes that I have in a year. Recommended me not to change the oil when my care was saying change oil!!!. a NIGHTMARE all the way. More

Horrible Experience with Gina We came in looking for a used truck in the low $20,000s. We were very clear about our requirements: $25,000 max with no down payment aside from our t We came in looking for a used truck in the low $20,000s. We were very clear about our requirements: $25,000 max with no down payment aside from our trade in. Explained to Gina that we didn't care what brand or color, just that it be a four door with decent leg room as we have two growing children. Two hours of gritting my teeth as she ignores me and speaks only to my husband later we finally get the price of the truck she's pushing on us. $28,995, and they want a $2500 down payment! No, we already told you our max is $25,000 and there is no down payment. This led to more nonsense that lead nowhere until we had to leave to pick up our children. "Just ten minutes" she says, and since she still has the key to our vehicle we said fine, but after that we MUST leave. Ten minutes are up, she is nowhere to be seen, so we get up and start heading to the door to see if that will get her attention. It got someone's attention, I assume from what came next he was supposed to be the good cop to her bad. Eventually I had to physically take the key to our vehicle out of his hand where he was fidgeting with it. "Oh is this yours?" Yes, and we are leaving NOW. I will never go back to that nightmare, I will tell anyone who listens never to go there, and most importantly, steer clear of Gina! More

Horrific Experience Purchased a used vehicle with a bad motor ... and they knew it was bad. Some people will do ANYTHING for a fast buck ... completely shameless! Purchased a used vehicle with a bad motor ... and they knew it was bad. Some people will do ANYTHING for a fast buck ... completely shameless! More

2012 Chevy 2500 I bought a used truck from them yesterday, and found the dealership and the sales personnel to be pleasant. Brandon Farmer worked hard for our busin I bought a used truck from them yesterday, and found the dealership and the sales personnel to be pleasant. Brandon Farmer worked hard for our business and I felt like he was a good person to deal with. I feel like I should have pushed for a lower price but that is my mistake not theirs. So with having just received the car yesterday I am happy with the service of All-American of Midland, I hope I can still say that in a few years. More

I began looking into getting a new car by looking at the website first. I found a car and fell in love with it. I filled out all the information that was needed to get a quote. After about an hour I got an website first. I found a car and fell in love with it. I filled out all the information that was needed to get a quote. After about an hour I got an email from Denise telling me a little bit about herself. I was very impressed with that. I went into the dealership very nervous. I am a single mom and the only car I had purchased before was with a co-signer, so I didn't have any credit to speak of. I wasn't sure if I would qualify for a loan or be able to purchase anything on my own. Denise was AWESOME! She went above and beyond to help me get into a car that would fit my budget. She listened to my needs and wants as far as what kind of car I was looking into. She had given me several options and really fought for me when it came to getting the price and payments to where I could afford them. I will never forget my experience I had there. She made me feel right at home. More

By far the best vehicle buying experience we have ever had. Denise worked with us over the phone first and made sure she explained everything we would need to get the vehicle we wanted. When we arrived had. Denise worked with us over the phone first and made sure she explained everything we would need to get the vehicle we wanted. When we arrived at the dealership she gave us many options to choose from and went over every detail to make sure we were really getting the right vehicle for us. We were soo pleased with our experience that we went back for a second new vehicle within 2 weeks. Denise has made several follow up calls to make sure we did not have any questions and were enjoying our vehicles. I celebrated a birthday on February 6th and Denise called and "SANG" Happy Birthday to me. The reason this is soo special is because I lost BOTH my parents between May & September 2013 just last year. My mom sang to me every year and this was the first year that she would not. Denise could've just called and said Happy Birthday but she chose to take it a step further. By her doing that act of kindness my year was made better and I feel blessed to have crossed her path. She has become a lifelong friend. i will definetly recommend this dealership and Denise Hanson. More