"Collision center manager: "
I'm from Odessa, took my car here to get fixed,but if your from Odessa forget customer service, there's no shuttle service. The collision service manager said it wasn't his fault dealership didn't provide this service to everyone. Poor service, should have taken my car elsewhere. I'll talk to Progressive about recommending them.
Employees Worked With
Joe Fuentes: collision manager
We visited AAC, 6:00 in the evening, to inquire about an used ford truck posted online. We were passed onto a gentleman, that told us where it would be if it was still on the property. We cruised around, didn't see it. We got off, again, and the gentleman passed us on to Adrian. On the way out, Adrian was very sincere and knowledgeable of the vehicle we were inquiring about. It had sold just days before. He asked pertinent questions regarding our preference for a Ford, after all, we were at a Chevy House. He was very respectful and informative of the chevys on the lot. After traveling all day, looking for the perfect truck, we were bummed about the ford selling, as it was priced very fair, and was THE one. We really thought we would never go back to AAC.
We cruised to Rogers Ford, next door. Couldn't find anyone. My husband went back to Adrian, as he was interested in seeing this truck Adrian thought would be comparable. Adrian was screwing on dealer tags when we found him. He was so kind and juggled his role nicely and respectfully.
He test drove the vehicle with us, and took time to get to know our family and how we would use this truck for our family. He tailored his teaching of the trucks features to our lifestyle. We were so impressed with his salesmanship. Again, we had spoke with several that day.
Adrian was very straight forward about the truck, it's features, the pricing, and the process. We were happy to purchase from Adrian, and his team member Joel. They both were very hospitable, honest, patient, and made the process light and enjoyable.
They are all friendly and on top of things, I really think I made a great choice choosing this dealership.. great job to all you
Employees Worked With