All American Chevrolet of Midland

Horrible Experience with Gina We came in looking for a used truck in the low $20,000s. We were very clear about our requirements: $25,000 max with no down payment aside from our t We came in looking for a used truck in the low $20,000s. We were very clear about our requirements: $25,000 max with no down payment aside from our trade in. Explained to Gina that we didn't care what brand or color, just that it be a four door with decent leg room as we have two growing children. Two hours of gritting my teeth as she ignores me and speaks only to my husband later we finally get the price of the truck she's pushing on us. $28,995, and they want a $2500 down payment! No, we already told you our max is $25,000 and there is no down payment. This led to more nonsense that lead nowhere until we had to leave to pick up our children. "Just ten minutes" she says, and since she still has the key to our vehicle we said fine, but after that we MUST leave. Ten minutes are up, she is nowhere to be seen, so we get up and start heading to the door to see if that will get her attention. It got someone's attention, I assume from what came next he was supposed to be the good cop to her bad. Eventually I had to physically take the key to our vehicle out of his hand where he was fidgeting with it. "Oh is this yours?" Yes, and we are leaving NOW. I will never go back to that nightmare, I will tell anyone who listens never to go there, and most importantly, steer clear of Gina! More

Horrific Experience Purchased a used vehicle with a bad motor ... and they knew it was bad. Some people will do ANYTHING for a fast buck ... completely shameless! Purchased a used vehicle with a bad motor ... and they knew it was bad. Some people will do ANYTHING for a fast buck ... completely shameless! More

2012 Chevy 2500 I bought a used truck from them yesterday, and found the dealership and the sales personnel to be pleasant. Brandon Farmer worked hard for our busin I bought a used truck from them yesterday, and found the dealership and the sales personnel to be pleasant. Brandon Farmer worked hard for our business and I felt like he was a good person to deal with. I feel like I should have pushed for a lower price but that is my mistake not theirs. So with having just received the car yesterday I am happy with the service of All-American of Midland, I hope I can still say that in a few years. More

I began looking into getting a new car by looking at the website first. I found a car and fell in love with it. I filled out all the information that was needed to get a quote. After about an hour I got an website first. I found a car and fell in love with it. I filled out all the information that was needed to get a quote. After about an hour I got an email from Denise telling me a little bit about herself. I was very impressed with that. I went into the dealership very nervous. I am a single mom and the only car I had purchased before was with a co-signer, so I didn't have any credit to speak of. I wasn't sure if I would qualify for a loan or be able to purchase anything on my own. Denise was AWESOME! She went above and beyond to help me get into a car that would fit my budget. She listened to my needs and wants as far as what kind of car I was looking into. She had given me several options and really fought for me when it came to getting the price and payments to where I could afford them. I will never forget my experience I had there. She made me feel right at home. More

By far the best vehicle buying experience we have ever had. Denise worked with us over the phone first and made sure she explained everything we would need to get the vehicle we wanted. When we arrived had. Denise worked with us over the phone first and made sure she explained everything we would need to get the vehicle we wanted. When we arrived at the dealership she gave us many options to choose from and went over every detail to make sure we were really getting the right vehicle for us. We were soo pleased with our experience that we went back for a second new vehicle within 2 weeks. Denise has made several follow up calls to make sure we did not have any questions and were enjoying our vehicles. I celebrated a birthday on February 6th and Denise called and "SANG" Happy Birthday to me. The reason this is soo special is because I lost BOTH my parents between May & September 2013 just last year. My mom sang to me every year and this was the first year that she would not. Denise could've just called and said Happy Birthday but she chose to take it a step further. By her doing that act of kindness my year was made better and I feel blessed to have crossed her path. She has become a lifelong friend. i will definetly recommend this dealership and Denise Hanson. More

We just bought a used Cadillac escalade and it has been the worst experience ever! The salesperson lied to me several times and the manager was rude. We were promised to have the front right panel fixed an the worst experience ever! The salesperson lied to me several times and the manager was rude. We were promised to have the front right panel fixed and since your body shop is not working we had to take it somewhere else and they ran into problems where it needed more work and he refused it so now the vehicle will look awful because the paint can't match. We have bought another vehicle from the Lithia in Odessa, we had the best experience there. As a returning customer that spent $70,000 on a Corvette I would expect to get better service than that! We have now spent over $110,000 on vehicles from your stores and the used one is going to look terrible! I will never return to the Midland store and I will tell everyone how horrible they are. And when the body shop called the manager Carlos to talk to him he was even rude to her and would not let her even finish explaining the problem! I have had at least three other people tell me how bad that places since we bought the Escalade. You say you thrive for customer service good customer service, we did not experience that it was a fight and a struggle to get the things we wanted done and in the end we end up with a vehicle that is still going to look bad. More

We have purchased two vehicles from Lionel Jones and he is always very friendly and knows what we are looking for and what I can afford he calls regular after the sale to check on the vehicles performance is always very friendly and knows what we are looking for and what I can afford he calls regular after the sale to check on the vehicles performance and sometimes just to chat, even though he is very busy. We would very highly recommend Lionel And American Chevrolet. TOM & NELL GRAY More

I have bought my last 4 cars from Denise and I will buy my next 20 cars from her. She is very friendly will call me months after my purchase just to check on me to see how I am liking my car and to make su my next 20 cars from her. She is very friendly will call me months after my purchase just to check on me to see how I am liking my car and to make sure I am happy with the buy. When I pick up my new cars she will go over every step of the car with me showing me how to work everything and making sure I am aware of all the car has and can do. It is always cleaned from top to bottom and a full tank of gas!!! Anytime I have problems or concerns I can call her or text and she will respond very quickly!!! I have sent many friends and family members to her... More

Thank you Don for the communications. It makes a big difference. Please work on training your personnel to do the same. Again thanks for your response. difference. Please work on training your personnel to do the same. Again thanks for your response. More