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All American Chrysler Jeep Dodge Ram of Odessa
Odessa, TX
1,931 Reviews
Our team provides unmatched customer service and delivers top-quality vehicles that impress you. Whether you're in the market for a new car or just need some routine maintenance, we're here to exceed your expectations every step of the way. Come see us today near Odessa, Midland, and West Odessa, TX, and discover what sets us apart!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,931 reviews
December 03, 2025
Pros - At the start it was great. good communication. As time went on it got worse and worse - Very respectful people (for the most part). - they did fix my door that they messed up good communication. As time went on it got worse and worse - Very respectful people (for the most part). - they did fix my door that they messed up as well as the ding i put in it Cons - Every time my car went to get fixed it came out with another problem. (its still broken Auto start stop needs to be serviced) - They will try to blame you for anything that happens to the car while in their possession (dings on doors, clutch not working correctly) - As per sales manager they have a lack of man power - As per a employee on the sales side service technicians will pull cars onto one of their lifts and pop some plastic covers off of the engine to make sure they get the work and no one else can take the work. i would assume this is the reason behind long wait times. - Will call you a liar if they do not agree with you (never apologized after they checked the cameras and saw it happened at their dealership) I don’t usually write reviews, but after my recent experience with this service center, I feel it’s important to share what happened. I brought my car in on September 10th for a recall on the clutch pressure plate. What should have been a simple recall turned into almost 90 days without my vehicle, and the communication throughout the process was extremely poor. When I finally got the car back for the 1st time on October 9th, I immediately noticed a new issue: the clutch pedal would stick to the floor and only return after a delay. ( no issue with auto start stop at this point) This problem did not exist before the recall work—both my wife and I drove the car regularly, and we never had any issues with the clutch prior to dropping it off. Despite this, I was quoted nearly $1,100 for the repair (the final cost was just under $1,000). Being charged for a problem that showed up only after their work was extremely frustrating. There was also new damage on my door. I pointed it out and clearly explained that I already knew about the original ding and wasn’t blaming them for that. Despite this, the service advisor insisted it was all the same damage. It felt dismissive and unprofessional. They did eventually fix the dent, but the way the situation was handled added to the overall frustration. To make things worse, I later found out that my car was actually ready on November 14th, yet no one contacted me. I only discovered it was finished on December 2nd, when I called them myself. When I brought up the delays and the clutch issue, I was told by both the service advisor and service manager that “there’s nothing they can do” because I had agreed to pay. That agreement was made before the extended delays and before I knew the car would come back with a new problem (the auto start stop system needing to be serviced also not there before I dropped it off. when I 1st picked up the car it said that the battery needed to be charged after driving around for a little while the charging was done. Auto start stop is still not working correctly. The advisor also claimed the clutch issue was already present before I dropped it off, which simply isn’t true based on my own experience — and my wife’s — with the vehicle prior to the recall work. So after nearly three months without my car, I’m now out almost $1,000, and I received my vehicle back with a new issue (the auto start stop system needing to be serviced) it did not have before. This has been one of the most disappointing service experiences I’ve ever had, and based on what I went through, I do not recommend this service center. More
by DB
Employees Worked With
September 05, 2024
Everyone was so helpful. I was able to drop off my car to get serviced and it was ready within a few hours! I was able to drop off my car to get serviced and it was ready within a few hours! More
by Nattaly
Verified CustomerEmployees Worked With
August 10, 2024
This review is for the best and most professional salesperson I've ever known. Her name is Lisa Serpas. If your in the market for a new car or truck believe me folks she will make it happen. She's lo salesperson I've ever known. Her name is Lisa Serpas. If your in the market for a new car or truck believe me folks she will make it happen. She's loves to see people happy when they are able to get a new vehicle and she will definitely go out of her way if you need anything after you've purchased your vehicle. Just ask for Lisa Serpas at All American Dodge, she has many years experience...you won't regret it.. More
by ybarrajames74
Employees Worked With
Lisa serpas
June 21, 2024
My wash and detail was just what I expected… amazing! Made my truck look like a brand new toy! Thank you Jonathon Lemmons and detail crew! All American never lets me down! Keep up the good work guys! 💜 Made my truck look like a brand new toy! Thank you Jonathon Lemmons and detail crew! All American never lets me down! Keep up the good work guys! 💜 More
by CARAMEL_EYES26
Employees Worked With
Jonathan Lemons
June 15, 2024
Excelent service, very nice reliable people, I like the way my truck works now it runs so much better way my truck works now it runs so much better More
by manuelcarrasco10
Employees Worked With
June 13, 2024
The people got my truck in and out pretty quick! And Walker was nothing but helpful everytime I spoke with him. Answering any questions I had, no matter how dumb some may have seemed! haha All in a And Walker was nothing but helpful everytime I spoke with him. Answering any questions I had, no matter how dumb some may have seemed! haha All in all I was very happy with the service there. More
by Anthony H
Employees Worked With
