All American Chrysler Jeep Dodge Ram of Odessa

If zero stars were available, All American Dodge of Odessa would have earned them. I dropped off my 2026 Ram 3500 with the 6.7L Cummins on July 19. The truck had approximately 31,000 miles, had neve Odessa would have earned them. I dropped off my 2026 Ram 3500 with the 6.7L Cummins on July 19. The truck had approximately 31,000 miles, had never been used off-road, and had no impact damage anywhere underneath it. It was checked in on Monday, July 20. Service writer Garrett Merrifield left me a voicemail stating that the technician had diagnosed a defective DEF pump. Four days later, on Friday, July 24, Garrett called again and sent me a $2,742.69 customer-pay estimate. The diagnosis had suddenly changed: it was no longer the DEF pump but the DEF injector, whose plastic fitting they claimed had been broken by an “outside influence.” When I questioned why the technician had initially misdiagnosed the truck, Garrett said he did not know where the technician had started. Their written estimate included two diagnostic hours at $540.80, followed by another three labor hours at $819 to replace the injector. After charging for two hours of diagnosis, their technician had identified the wrong component. I repeatedly requested photographs or any other evidence of the alleged outside damage. I offered to receive the photographs by text and provided my email address. Nothing was ever sent to me. There was no visible damage beneath the truck, and the dealership never produced evidence showing what supposedly struck the injector or how I had caused the failure. What followed was weeks of circular blame. Garrett said the dealership could only do what Stellantis allowed. Stellantis representatives told me they relied upon what the dealership reported. Each side pointed at the other while my nearly new truck remained disabled. The DEF injector is a STAR-controlled part. A dealer must diagnose the vehicle, open a STAR case, and obtain the part through Stellantis engineering. I could not simply purchase the part through normal channels, and transferring the truck to another dealership would have required starting the entire diagnostic and STAR-case process again. This effectively left me trapped at the dealership that had already misdiagnosed the problem. The injector arrived at All American surprisingly quickly. By then, I had lost all confidence in their technicians and refused to let the dealership perform the repair. I asked to purchase the part directly. After repeatedly giving me the runaround, the dealership finally agreed to sell me the injector for $1,205.91—but only on the condition that I either leave no review or leave something other than a negative review. Conditioning the sale of a restricted part needed to make my truck roadworthy upon my silence is the most disturbing dealership conduct I have ever personally experienced. I considered it coercive and completely unacceptable. I finally retrieved my still-broken truck on August 14, nearly four weeks after dropping it off. A coworker picked up the injector on August 19. On August 20, I replaced it myself in my employer’s parking lot. The entire replacement took 12 minutes, including removing the debris guard secured by two 8 mm bolts and the V-band clamp secured by one 4 mm Allen-head fastener. All American had quoted three labor hours and $819 for that installation. All American Dodge of Odessa has permanently lost my business. Its misdiagnosis, unsupported warranty denial, weeks of deflection, and attempt to condition access to a necessary STAR-controlled part upon suppressing a negative review were completely unacceptable. Ram owners—especially diesel owners—should think very carefully before trusting this service department. More

They steel thing from your car if left for maintenance and when we went and told our service person he told us oh man im sorry but your mechanic is a felon and I can't do anything about it the go through and when we went and told our service person he told us oh man im sorry but your mechanic is a felon and I can't do anything about it the go through your glove compartment when the glove compartment has nothing to do with the service being done no body knows what to do to fix a problem I DO NOT RECOMMEND More

Pros - At the start it was great. good communication. As time went on it got worse and worse - Very respectful people (for the most part). - they did fix my door that they messed up good communication. As time went on it got worse and worse - Very respectful people (for the most part). - they did fix my door that they messed up as well as the ding i put in it Cons - Every time my car went to get fixed it came out with another problem. (its still broken Auto start stop needs to be serviced) - They will try to blame you for anything that happens to the car while in their possession (dings on doors, clutch not working correctly) - As per sales manager they have a lack of man power - As per a employee on the sales side service technicians will pull cars onto one of their lifts and pop some plastic covers off of the engine to make sure they get the work and no one else can take the work. i would assume this is the reason behind long wait times. - Will call you a liar if they do not agree with you (never apologized after they checked the cameras and saw it happened at their dealership) I don’t usually write reviews, but after my recent experience with this service center, I feel it’s important to share what happened. I brought my car in on September 10th for a recall on the clutch pressure plate. What should have been a simple recall turned into almost 90 days without my vehicle, and the communication throughout the process was extremely poor. When I finally got the car back for the 1st time on October 9th, I immediately noticed a new issue: the clutch pedal would stick to the floor and only return after a delay. ( no issue with auto start stop at this point) This problem did not exist before the recall work—both my wife and I drove the car regularly, and we never had any issues with the clutch prior to dropping it off. Despite this, I was quoted nearly $1,100 for the repair (the final cost was just under $1,000). Being charged for a problem that showed up only after their work was extremely frustrating. There was also new damage on my door. I pointed it out and clearly explained that I already knew about the original ding and wasn’t blaming them for that. Despite this, the service advisor insisted it was all the same damage. It felt dismissive and unprofessional. They did eventually fix the dent, but the way the situation was handled added to the overall frustration. To make things worse, I later found out that my car was actually ready on November 14th, yet no one contacted me. I only discovered it was finished on December 2nd, when I called them myself. When I brought up the delays and the clutch issue, I was told by both the service advisor and service manager that “there’s nothing they can do” because I had agreed to pay. That agreement was made before the extended delays and before I knew the car would come back with a new problem (the auto start stop system needing to be serviced also not there before I dropped it off. when I 1st picked up the car it said that the battery needed to be charged after driving around for a little while the charging was done. Auto start stop is still not working correctly. The advisor also claimed the clutch issue was already present before I dropped it off, which simply isn’t true based on my own experience — and my wife’s — with the vehicle prior to the recall work. So after nearly three months without my car, I’m now out almost $1,000, and I received my vehicle back with a new issue (the auto start stop system needing to be serviced) it did not have before. This has been one of the most disappointing service experiences I’ve ever had, and based on what I went through, I do not recommend this service center. More