All American Chrysler Jeep Dodge Ram of Odessa

Make sure you get everything you paid for. I went in for an oil change and tire rotation. They did not do the tire rotation. I had to call for a second appointment and the girl on the phone s I went in for an oil change and tire rotation. They did not do the tire rotation. I had to call for a second appointment and the girl on the phone said they would look at it but could not guarantee quick service. I happen to be disabled so this was a great inconvenience. Also if you are disabled, please note that the doors to the waiting room are very heavy and hard to open. To the service department's credit, they did get it back in quickly but it was an extra hour out of my day. More

Very poor service department Going to All American Chrysler Dodge Jeep Ram of Odessa? RUN! RUN! RUN! This is the worst service department I have ever been too! I purchased a P Going to All American Chrysler Dodge Jeep Ram of Odessa? RUN! RUN! RUN! This is the worst service department I have ever been too! I purchased a PCM from them and had them install it on my Jeep Rubicon. After finally getting it installed I drove away, but did not get far. The service department had broken one of my hinges on the hood of my Jeep. I took it back and after many phone calls, some never returned by the service department, I finally got the hinges they broke replaced. Also, after installing the PCM, my service light came on again on my Jeep. I took it back to the service department. It sat across the street for a few weeks with nothing being done to it. Occasionally I would go to the service department to check on my vehicle due to the fact that I was not getting my phone calls returned by the service department. On one trip checking on my Jeep parked across the street I discovered that it was unlocked! Finally, they got to my Jeep. They informed me that it was defective oxygen sensors (Over $1000 to repair). Soon after this, my service light came on again. I took it back to the service department. After, sitting again on their back lot for weeks, I started making weekly pilgrimages in order to check on the status of my Jeep (This dealership seems to be lacking big time in customer communications skills). Finally, (after communications with FCA Customer Care) they advised me that they believe the problem is the PCM. Jason, my service adviser, finally advised me that the PCM I bought from them was defective. He also advised me that the All American parts department no longer carried the PCM which I had bought from them. they advised me that they could get one through a parts store but I would have to leave my Jeep on they lot again because they needed to take my defective PCM out of my Jeep and send it to the parts dealer in order to get another PCM when one became available. Again, my Jeep was destined to be on their lot for may weeks. I STRONGLY SUGGEST THAT ANYONE THINKING ABOUT BUYING A VEHICLE FROM All American Chrysler Dodge Jeep Ram of Odessa SHOULD FIRST GO TO THE SERVICE DEPARTMENT AND TALK TO SOME OF THE FRUSTRATED CUSTOMERS. I will never buy a vehicle from this dealership! More

Great!! See myself becoming a regular customer Sales rep was very patient, not pushy. Very knowledgeable on the vehicles. Explained differences in levels with confidence. Was able to give the pro Sales rep was very patient, not pushy. Very knowledgeable on the vehicles. Explained differences in levels with confidence. Was able to give the pros and cons depending the need for the vehicle. Communicated very well. More

No help You gave me an appointment for three weeks. I waited three weeks, brought my Dodge Ram in for air bag recall change. You had my truck 5 days, I called You gave me an appointment for three weeks. I waited three weeks, brought my Dodge Ram in for air bag recall change. You had my truck 5 days, I called and finally got through to ask if my truck was ready and was informed the parts (air bags) weren’t in stock so I was without a truck and still no call back to say if my re call bags are in. I was intending to replace my 3500 4 wheel drive with a new Laramie but it won’t be from you. Allen Moore More