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All American Ford in Old Bridge
Old Bridge, NJ
1,500 Reviews
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1,500 Reviews of All American Ford in Old Bridge
February 23, 2018
Waste of time They didn’t care what I was looking for that day, just what they wanted to get rid of. They spent two hours trying to talk me into a two month old loa They didn’t care what I was looking for that day, just what they wanted to get rid of. They spent two hours trying to talk me into a two month old loaner car that already had 2000 miles on it. I was clear in what I wanted, and wasn’t shown it as an option. Every sentence contradicted the previous one.. and ultimately I left. Ridiculous waste of time. More
by Maria
Employees Worked With
Jamie Thalor
December 23, 2017
Hot you over the head This was the worst buying experience in my life!! This dealer will try to wear you out and take you for as much as they can. Do not ! Do not shop This was the worst buying experience in my life!! This dealer will try to wear you out and take you for as much as they can. Do not ! Do not shop here! More
by JD
Employees Worked With
Rich Savino
December 18, 2017
Fixing my car due to an accident Awesome service could not of asked for a better experience. Pat is a great guy who runs the auto body shop would recommend to anyone Awesome service could not of asked for a better experience. Pat is a great guy who runs the auto body shop would recommend to anyone More
by Suburu123
Employees Worked With
Patsy Townsend
December 03, 2017
Not sure where to start - service ? I was looking around for a very dependable car for my daughter who was just turning 17. I purchased a 2013 Ford Escape in excellent condition from a I was looking around for a very dependable car for my daughter who was just turning 17. I purchased a 2013 Ford Escape in excellent condition from a private party. I personally drove the car for 2 months when I got it and then it was time to turn it over to her. The car was great for the time I had it until I brought it in to All American for service. I brought it to them on Sept 13, 2017 because I wanted it completely checked out and "detailed" - which, they did very well, and the tire was not responding 100% to the steering wheel. They said it need tie- rods so I told them I needed the car 100% for my daughters safety and paid $842.67 on this visit. I paid, they gave me the keys and said its perfect. The very next day after I gave the car to my daughter, she called me , the car was shaking to the point where she did not know what was wrong. I drove all the way home from work to pick her up, I drove the car home where it had a violent shake the whole way home . Here is where my problem starts, I brought the car back to All American be cause the car did not do this anytime before I brought it to them - they kept it about a week, then I believe his name was "Matt: called me and said the car needed 2 rear axles and a front axle. I told him the car was fine until I brought it to them the first time, he said no worries, it is a $1200 repair but , then he called me by the wrong name , and said Mr. Howe, it is covered under your -some type of warranty the original owner had, and it would only cost me $150 , then he realized I was not the original owner, it gets better , I asked for some type of discount since the car was perfectly fine before then, he said he asked management and they said no, so I had no choice , my 17 year old daughter is driving this car. He told me he ordered the arts, they were backordered and it would take about 5 weeks to get them. As soon as they come in he would call me. Time went by and I called in, I spoke to I believe a "Jennifer" who told me Matt was no longer there and also the parts were never ordered. Now I have a big problem, totally lost my trust in this dealer, sounds like they were trying to get over on me, then it gets worse , I brought the car to another Ford Dealer who told me the axles were fine but they said they thought it was the driveshaft, another $1100 later, the problem is still not fixed. Now I do not know what to do, I have no more $$ . my daughter cannot drive the car in its current condition and all I know is that I was driving the car for two months and it was perfectly fine before I brought it to All American. More
by 8468Tomk
Employees Worked With
Brooke - Matt
September 02, 2017
New Service Center... Bad Service Overall my experience was poor after years of loyalty to this service center there performance in customer service has dropped dramatically. I'm consi Overall my experience was poor after years of loyalty to this service center there performance in customer service has dropped dramatically. I'm considering finding a new location. More
by elchicokico
Employees Worked With
Nick Savino, Patsy Townsend
August 03, 2017
Used car purchase Friendly staff from sales to service. Easy purchase for me I traded in my old explorer got a fair price on it and added in some cash for an upgraded m Friendly staff from sales to service. Easy purchase for me I traded in my old explorer got a fair price on it and added in some cash for an upgraded model More
by Mike
Employees Worked With
Stephen Kaye
July 10, 2017
Best experience buying a vehicle ever! From the time my son and I walked in the door and were greeted we knew this was where I was going to purchase my new vehicle. When your told "of cours From the time my son and I walked in the door and were greeted we knew this was where I was going to purchase my new vehicle. When your told "of course we want to sell you a vehicle, but most important we want you to leave here happy" was really heart warming. My salesman was Jamie Thalor and Mark, but don't know his last name. They were both amazing. Before I actually purchased my vehicle from the my son wanted to check another dealership closer to home. I live in Carteret, NJ. We went to Bell Ford. They were so rude because we wouldn't make the sale with them. My son told them that we wanted to go back to All American and see if they would beat the price. The manager said he didn't have time for this back and forth stuff. My son and I got up and said well then you definitely don't have a sale and left. I said to my son, "I don't care if All American is a little more. I want to buy my vehicle from them and I did. They have the nicest staff I have ever dealt with when purchasing a vehicle. I've been telling everyone they should go there. My sister said she definitely will go there next year when her lease is up with her vehicle. She also said she will definitely ask for Jamie. Thanks All American Ford and thank you Jamie!!!! Can't begin to tell you how happy I am with my new 2017 Ford Explorer Sport! More
by mary poppins, gigi
Employees Worked With
Mark but I don't know his last name. I think he might be a manager, Jamie Thalor
June 06, 2017
The BEST auto purchase experience I've every had! Want to walk into a dealer and have a salesman patiently spend all the time you need with you? Ask all the right questions? Patiently show you all the Want to walk into a dealer and have a salesman patiently spend all the time you need with you? Ask all the right questions? Patiently show you all the vehicles you want to look at? Not push you into something you really don't want? Make sure that you are apprised of every aspect of your purchase? Offer you creature comforts while you wait (a short time)? Ensure your every question is answered and your are completely satisfied before you leave? THEN....spend even more time going over purchased from bumper to bumper before you leave so you can drive it away in confidence? Assure you that you may contact them at any time with further questions? Call you a day or two later to check in? Call you a week later to make sure all is going well? Then you need to visit JAMIE THALOR and JOSEPH PEDI at All American Ford in Old Bridge!!! THEY ARE THE BEST!!! More
by Bonnie L Curry
Employees Worked With
Joseph Pedi, Jamie Thalor
June 05, 2017
Great Attentive Service This is now the 4th vehicle purchased at this dealership. One of the main reasons my wife and I are return customers is the fantastic customer service This is now the 4th vehicle purchased at this dealership. One of the main reasons my wife and I are return customers is the fantastic customer service like the one provided by Jamie Thalor and Frank Pedi. Jamie and Frank were very attentive, answered all our questions and made the purchase seamless. A big part of my job is customer service and I deal with a large amount of associates and I know a Gem when I see one. All American Ford, you are lucky to have two outstanding employees like Jamie and Frank. More
by Cmrshades
Employees Worked With
Jamie Thalor, Frank Pedi
May 25, 2017
Worse ever They took my vehicle to a simple fix and they broke something , then they denied , but they willing to fix it, Well the never didn't, don't answer ca They took my vehicle to a simple fix and they broke something , then they denied , but they willing to fix it, Well the never didn't, don't answer calls "We call you in a minute " Can't believe after purchase three cars there that's how they treat customers That manager Nick Savino never answer phones The just terrible More
by Me
Employees Worked With
Nick Savino, Tara Ross
