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All American Ford in Point Pleasant
Point Pleasant, NJ
400 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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400 Reviews of All American Ford in Point Pleasant
November 19, 2020
I scheduled my lease oil change as I always do and this experience was extremely unpleasant! I arrived 15 minutes early and was immediately signed in by your desk clerk. I was asked if I was waiting and re experience was extremely unpleasant! I arrived 15 minutes early and was immediately signed in by your desk clerk. I was asked if I was waiting and replied yes. 75 minutes later I asked if it would be much longer and I was told my vehicle was done. I went outside while the person who signed me in looked frantically for my paperwork. Once back in The building, I approached the clerk and explained that my vehicle was never moved. He apologized and stated “I don’t know what happened but we will have you done in a jiffy”. Normally I would not make a big issue about this, I understand they can get busy, but this was due to unprofessional behavior. If I didn’t approach them when I did, I would still be sitting alone in that waiting room wearing a mask due to COVID. I would also like to express my concern over the Ford teams lack of respect for CDC guidelines over wearing masks. I was very disappointed to say the least and will never go back to this facility for any reason. More
by Israelnegron1@gmail.com
Employees Worked With
I do not see the picture of the service clerk who assisted me. , John Boyle, Scott Schaefer
November 18, 2020
Excellent service! Everyone is so nice. My son also had a great experience there recently. Not happy with the dealer I purchased car from. Great place! So a great experience there recently. Not happy with the dealer I purchased car from. Great place! So More
by EvelynWard1
Employees Worked With
Receptionist and Chris Regas
November 18, 2020
Although I purchased my vehicle in Old Bridge , I am closer to the point pleasant location. I made an appointment, got a brand new loaner vehicle, was greatly promptly. Vehicle was serviced for warran closer to the point pleasant location. I made an appointment, got a brand new loaner vehicle, was greatly promptly. Vehicle was serviced for warranty work. Specific issue took some time , but Matt was able to keep me in the loop and assure me the problem was being resolved. More
by Mustangdrew
Employees Worked With
Matt-service , Joey Delorenzo, Ryan Loving, Tim Orland
November 17, 2020
Its what I have come to expect over the years, when I get my vehicle serviced at All American Ford In Point Pleasant. Great service, explain any extra work that may be needed and they get the job done in get my vehicle serviced at All American Ford In Point Pleasant. Great service, explain any extra work that may be needed and they get the job done in the time expected. Great group of people to deal with More
by Lombardo.tony
Employees Worked With
John Boyle, Joey Delorenzo, Scott Schaefer
November 16, 2020
It is a wonderful place to go for sales and service the people are courteous and kind always nice to customers looking forward to getting another car next year people are courteous and kind always nice to customers looking forward to getting another car next year More
by Missrita9
Employees Worked With
John Boyle, Joey Delorenzo, Ryan Loving, Tim Orland, Scott Schaefer, Dave Marino
November 16, 2020
Everyone is pleasant, if something is found after car is fixed, gets done quickly. Very nice group of people, I'll give referrals to everyone. fixed, gets done quickly. Very nice group of people, I'll give referrals to everyone. More
by P303flfd
Employees Worked With
Matt, service manager (didn't get his name), Joey Delorenzo
November 14, 2020
Matt was extremely helpful in guiding me to the correct service for my car. He too the time and researched through the database to see what work had been done previously to guide me on what steps to take n service for my car. He too the time and researched through the database to see what work had been done previously to guide me on what steps to take now as my car hits 125k miles. More
by kfish0707
Employees Worked With
Matt
November 12, 2020
Franklin and Barry are the best. They helped fing the perfect van for my business. The whole process was quick and easy. I will go back for my next vehicle. perfect van for my business. The whole process was quick and easy. I will go back for my next vehicle. More
by Bespoke Construction
Employees Worked With
Barry Pollack , Franklin DiGiacomo
November 11, 2020
Thank you again for all your help and it is always a pleasure to see all your smiling faces! Great loner car I've ever had, I would highly recommend the Edge to anyone who is interested in buying one (d pleasure to see all your smiling faces! Great loner car I've ever had, I would highly recommend the Edge to anyone who is interested in buying one (don't have to think twice about it). More
by KAM
Employees Worked With
Scott Schaefer
November 11, 2020
I am very satisfied with the service I received. they were also very pleasant and professional and helpful. I would definitely refer this place to friends and family. were also very pleasant and professional and helpful. I would definitely refer this place to friends and family. More
by Carofnadez
Employees Worked With
Joey Delorenzo
