All American Ford in Point Pleasant

Very good experience! Got a great deal,Amanda and Tom and the detail crew made it all happen in a day. I got the color and vehicle I wanted, traded out my old truck and came home with a brand new Ranger. It the detail crew made it all happen in a day. I got the color and vehicle I wanted, traded out my old truck and came home with a brand new Ranger. It was a good day! More

Very nice doing business here. Every one was friendly and efficient. Transaction went with ease and full understanding of everything. Went thru all the various controls to and how to operate them. Highly re efficient. Transaction went with ease and full understanding of everything. Went thru all the various controls to and how to operate them. Highly recommend All American Ford. More

I had a wonderful experience at this dealership and I would recommend it to anyone who is looking for a new car. The staff was amazing!! would recommend it to anyone who is looking for a new car. The staff was amazing!! More

Walid Elkhouly I can't thank you enough, for the Amazing TRULY AMAZING deal I got at ALL AMERICAN FORD POINT PLEASANT! You made my trade in experience seamless and pressure free. I left with a big smile on TRULY AMAZING deal I got at ALL AMERICAN FORD POINT PLEASANT! You made my trade in experience seamless and pressure free. I left with a big smile on my face!!! My new explorer has all the custom upgrades I wanted!! Andrew Kazensky was so helpful and professional! Tom Alicea zipped thru my paperwork! I love these guys!!!! I'm referring every friend I have to All American Ford! More

Great service, welcoming staff, prompt service, and comfortable atmosphere while waiting for your vehicle to be taken care of. I highly recommend this dealership for all your needs. comfortable atmosphere while waiting for your vehicle to be taken care of. I highly recommend this dealership for all your needs. More

All American Ford in Point Pleasant serviced my vehicle, the entire staff that I dealt with was great. Scott the service manager was very helpful and Ryan the service cashier was friendly and polite, they m the entire staff that I dealt with was great. Scott the service manager was very helpful and Ryan the service cashier was friendly and polite, they made my visit pleasant. More

Best lease experience ever Amanda the Internet sales manager and the entire staff were unbelievable. They were able to work a very competitive lease on a 2019 expedition and h Amanda the Internet sales manager and the entire staff were unbelievable. They were able to work a very competitive lease on a 2019 expedition and had me in and out of the dealership in a very short amount of time.. I would highly recommend this dealership More

Bad News Let me start at the beginning. The plastic rails on the bed of the new truck had damage prior to the sale. As part of the sale agreement, the dealers Let me start at the beginning. The plastic rails on the bed of the new truck had damage prior to the sale. As part of the sale agreement, the dealership agreed to replace them with new ones. When it was time to replace the rails, I saw the mechanic take the parts from a plated dealer truck and install them on mine. The truck came out and the snaps were not holding it down. These were not the new parts agreed upon. I told them I was not happy with what they did so they ordered new ones. When the new rails were installed, they scratched the driver’s side rear bed quarter panel. I let them know and they said they would buff it out (which they did, somewhat unsuccessfully). Ever since then, I would send the truck in for oil changes and would receive it back with a new scratch somewhere. Each time I let them know just to try to help them make their service better. The scratches were light but there. My last service was an oil change and an install of a trailer brake switch. I received the truck with multiple large scratches on the top of the passenger side fender. The service person took photographs and said the manager would call me as soon as possible. The call never came. About a week or so later, I completed the service review that was sent to me via email. I stated to them that I was not happy and recounted the issue of the scratched fender and that the manager did not contact me. The very next day, the dealership called and said they had a loaner truck for me and that they would fix all of the scratches. I scheduled it with them and dropped the truck off to get repaired. Instead of a truck, I received a loaner SUV. They took the truck and said it would probably be sent to Old Bridge All American Ford and implied it would be transported there via flat bed. They also assured me that the work would be completed before the end of the week and that they would call with the status of the truck repair. I never received calls. I called that Friday and they said the truck was not ready. On the following Thursday, I called Ford and was told it would arrive on a flatbed at the end of the day. At approx. 5:00pm that same day, I went to pick up my F150. They fixed all of the scratches; however, there were 100+ miles added on to the truck mileage during this service They used all my 1/2 a tank of gas and left me with hardly any gas left in the tank, which I thought was odd. On the ride home, I noticed a clunky feeling in the drive train every so often that was not there before. When I arrived home, I noticed that a green liquid was leaking onto my driveway so I opened the bed of the truck and found that the bed of the truck had: - a green liquid in it; -gobs of grease everywhere; -some kind of white chemical in the rear corner of the bed; -dirt drag marks the length of the bed and tailgate; -a rip in my LineX Liner on the tailgate; -a dent in the driver’s side wheelwell inside the bed; and -damage on the plastic tailgate top rail. They left wax and some kind if oily residue everywhere. The wax was covering all new pit chips in the paint that were not on the truck when I had dropped it off. Inside the engine compartment, there is some kind of white wax spattered under the hood. It is important to note that I do not use my truck as a construction work vehicle. I have handicapped plates on my vehicle. I find Ford trucks to be comfortable and was originally happy with the purchase of my Ford truck. I immediately went back to the dealer and the General Manager took pictures of the damage. At that point, Manager said he would call me the next day with a resolution. I never received the call. The service person called me with no knowledge of the conversation I had with the manager and had to contact him to call me. The manager offered me a deal to put me in something new and “put this behind us.” The following day, The Manager presented us with a car sale at MSRP with a 28K trade-in value for my truck and new payments of $682 a month or lease at $397/month. This was no deal of a Lifetime, this was a regular sale at my expense. After we declined the sale The Manager proceeded to act in an unprofessional manner, insulting my vehicle. He referred to my 2017 truck that has 8400 miles on it as “old and used,” yet aside from the recent damage incurred by the All American Ford dealerships in Point Pleasant and Old Bridge, is in perfect condition. During the visit, we had multiple people at the dealership mention that they had watched long surveillance video footage that showed the employee damaging my vehicle. I was told that this employee was fired, but have not seen the footage (and found it troubling that it seemed everyone at the dealership knew what had happened to my vehicle….yet I do not know what those chemicals were that I found in the bed of my truck, what was dragged across the bed of my truck, what led to my LineX liner getting gouged, etc.). I am also concerned that someone drove my truck, with my handicapped plates, 100 miles to undisclosed locations and potentially used it to do some type of (illegal?) work or transporting of materials. At this point The Managers attutude changed and he began to upset my wife with comments of " This problem is not All Americans problem its Our Problem and then ripped up a deal in her face. Along with that after upsetting my wife Comments came such as "We will wash out the bed of my truck and send me on my way". In the end of this conversation, it was obvious There was no deal with " All American Ford The Family Business ".The final offer was to have a Chance to resolve the issue by fixing my truck and refunding my last service with them. This was the same line used about fixing the all the scratches. So I am suppose to trust someone who damaged my Truck multiple times and then tried to sell me a deal of a lifetime that was no deal just another benefit with Profit for them again. I do not trust the All American Ford dealerships in question. I spoke to Ford Corporation to try to get the repairs somewhere else. Ford explained that they can not do anything. Private Ford Companies have to resolve there own problems. Ford advised me to resolve it by letting All America Ford repair the truck. More

Great service From the ease of making an appointment at a time convenient for me, to the finished service work, everything went smoothly. All American Ford is the From the ease of making an appointment at a time convenient for me, to the finished service work, everything went smoothly. All American Ford is the best! I have been a satisfied customer for over 10 years. More

Fair price and no aggravation. I have been looking for a new f150 for about 6 months. And have spent more time than needed, arguing price in dealers with sales people. So i decided I have been looking for a new f150 for about 6 months. And have spent more time than needed, arguing price in dealers with sales people. So i decided to use the internet and save time. After wasting an average of 2-3 hours at each one in the last week alone. I filled out the online request for info. with multiple dealers in my area on their websites. I gave each person that contacted me a specific list of options, on the truck i was looking for. Knowing the rebates from the factory and discounts from memorial day sales would help. Amanda Hoffman. Internet sales manager at All American Ford in Point Pleasant, was the most straight forward. She sent me links to 3 trucks that fit my needs. She sent window stickers payment options and approx. value of my trade. It only took about an hour to work out the details and leave a deposit. Picking up my truck the next day took just over an hour including all paperwork. Without any aggravation. Thank you for making buying a new vehicle more enjoyable. More