All American Ford of Hackensack

I just bought a Ford and needed a tow hitch installed ahead of a holiday trip. When I called dealers in New York City, they gave me the run around, quoted hours even days to install it, then refused t ahead of a holiday trip. When I called dealers in New York City, they gave me the run around, quoted hours even days to install it, then refused to honor the Ford website price for labor, before stating that they refused to do the work at all. When I called All American Ford, they Kaleigh and Emily in the service department worked with me to get a fair estimate on the price before Mia said to book the installation through the website because it was a great price on labor and it would SAVE ME MONEY. Mia suggested that I get there at 8AM to be first inline for service and I did. I got there at 8AM, had the car dropped off at 8:10AM with the Service team where Tatiana Shetsen, made sure my work got prioritized and got me home faster than expected. On top of that when I asked for additional work to occur, she quoted me the standard price, but when I checked out, they charged me a LESS because of my Ford Pass Rewards points. On top of all that, they had an amazing waiting area with free wifi and kiosks where I was able to get work done on my laptop while I waited. All American Ford of Hackensack got work done for me FASTER and for LESS MONEY than expected. They've earned my loyalty as a customer and I will be getting my vehicle serviced there for the foreseeable future. More

Service not updated on phone. Points not received. Pressure to have fuel injectors cleaned at 20,000 miles. Tires not rotated. Bare minimum oil change Points not received. Pressure to have fuel injectors cleaned at 20,000 miles. Tires not rotated. Bare minimum oil change More

Tatiana was great and made my experience getting my vehicle fixed up quickly and seamlessly. Thank you! vehicle fixed up quickly and seamlessly. Thank you! More

Always a great experience at All American Ford. Every one is pleasant and the work gets done properly Every one is pleasant and the work gets done properly More

AAF Hackensack Service is my go-to for routine maintenance & service for my 2024 Ford Bronco. Ashley & her outstanding team of service advisors & auto techs provide top-tier, professional, thoroug maintenance & service for my 2024 Ford Bronco. Ashley & her outstanding team of service advisors & auto techs provide top-tier, professional, thorough, efficient, courteous service. They're extremely knowledgeable & informative as well. AAF Hackensack Service is the only service team I trust with my vehicle. A+ More

Wonderful courteous service. Leanna was extremely helpful, keeping me aware of the progress of my vehicle. I give Leanna 5 stars. Leanna was extremely helpful, keeping me aware of the progress of my vehicle. I give Leanna 5 stars. More

Salesman was very thorough explaining all features of the vehicle. And was polite and professional. vehicle. And was polite and professional. More

Great experience 👍 with service advisor Steven. Advisor kept me informed of what I needed. Becker delivered on time as promised. Advisor kept me informed of what I needed. Becker delivered on time as promised. More

Never had a problem fast friendly service fixed right the first time every time .theyre the best the first time every time .theyre the best More

Outstanding service,friendly staff,seamless experience and excellent and fast service. Was there for less than 1 hour. and excellent and fast service. Was there for less than 1 hour. More