All American Ford of Hackensack

Bought used car for my son, they overcharged blue book value. Then we had to take it back cause it would not pass inspection...windows tinted. Then they wouldn't even help take off the tinting (which is i value. Then we had to take it back cause it would not pass inspection...windows tinted. Then they wouldn't even help take off the tinting (which is illegal). Things kept going wrong with the car. Then they wouldn't even fix it and sent us to the Mitsubishi dealership and the list of what was wrong was huge; brakes, motor mounts (2 broken) timing belt was just about to go which would have ceased the engine completely and it must be checked at six years old - it was clearly never checked by dealership, (which is their obligation to do or at least warn the customer about)plus there were radiator leaks and many more items. Anf finally when we tried to make a claim on the useless warranty they sold us from FORD, nothing was even covered. They ignored our pleas to cover things and they wrote a totally customer UNFRIENDLY letter back to me after I complained in writing. They are horrible people. More

In the market for a new car. The General Manager worked hard to get me the deal. I had a trade-in. The dealer called for the payoff on my car at the same time the lender was trying to auto deduct a car p hard to get me the deal. I had a trade-in. The dealer called for the payoff on my car at the same time the lender was trying to auto deduct a car payment from my account. This happened on the same day so the payoff was $500 lower than it should have been. I drove the car for four days and received a call from Anthony, the Finance Manager stating that he needed an extra $500 due to the difference between the payoff and the contract. I told him that I would be in the next day with cash. He demanded a credit card over the phone and accused me of being a thief. He proceeded to tell me that he could report me to the police. Mind you I just handed over $3K for a down payment and accepted very aggressive terms to get into my new car. AND I didn't know that my current auto finance company was deducting funds from my account, as I turned off the auto payment the weak before I started shopping for a new car. After Anthony's horrible tone and accusation, I rushed to the dealership to pay him immediately with my credit card. Again, in front of my sales person, my husband, and other shoppers he accused me of being a thief. I told him to take my credit card as payment and he refused. He wanted cash only! He eventually accepted my credit card and I left the premises completely humiliated. Before I signed my contract everyone was so pleasant and accommodating. After the deal was done it was a different story. There are good people working at this dealership, specifically Margaret in the finance department. However, it takes a very long time to make a deal. And there is definitely a control problem with the management team. The sales people are not really in sales. They are just messengers running between the customer and the "cage" like robots. You can tell that they don't possess salesmanship or authority and that is a huge management problem. This is my fourth Ford and I am completely happy with the brand. However, in this economy customer service and repeat business is everything. Anthony made false accusations over a $500 mistake and it cost him a long-term customer and a ton of referrals. If you are in the market for a Ford, try Englewood or Paramus Ford dealers, maybe they run a professional organizations that aren't in the habit of humiliating new customers. More

visited the dealer on 12/06/2010@3:00pm, looked outside at the inventory,no one came out to assist me.I then went inside the dealership,and walked around for 10 minutes,no one asked to assist me,they just at the inventory,no one came out to assist me.I then went inside the dealership,and walked around for 10 minutes,no one asked to assist me,they just stared at me like I was there for the trash pick up or something...............a few salesman,just sat on their fat xxxxx and looked directly at me,without ever asking if I needed help....I guess business is so good,they don't need me as a customer.... More

We just bought a new Tarus from All American Ford and had fun doing it! We were greeted by the General Manager Art Lieberman shortly after arriving at the dealership. He was friendly, attentive and made su fun doing it! We were greeted by the General Manager Art Lieberman shortly after arriving at the dealership. He was friendly, attentive and made sure we were being taken care of throughout. Art introduced us to our salesman, Joe Caragulla, who was a hoot to work with. We never felt pressured or hurried. Joe took time to answer all of our questions, address all of our concerns and he showed us how everything worked. Art made sure that we were getting a good deal. He even did the math to help us decide whether to take the rebate from Ford, or to use the low APR financing. The 2011 Tarus is an awesome car, and All American has a super friendly staff. The owner even took time to say hello and offer his assistance. I will definitely recommend this dealership to friends and family! More

This is the 2nd car I have leased from All American Ford and the experience was just as good this time as it was 3 years ago. Both Mr. Lieberman and Mr. Cabrera are extremely helpful and informative and he and the experience was just as good this time as it was 3 years ago. Both Mr. Lieberman and Mr. Cabrera are extremely helpful and informative and helped to give me exactly what I wanted in my new lease. I highly recommend working with All American Ford for your next purchase or lease. More

I was in the market for a new vehicle and therefore began to visit local dealerships in my area, and, was repeatedly disappointed in the over-all process. I then started speaking with friends and co-workers to visit local dealerships in my area, and, was repeatedly disappointed in the over-all process. I then started speaking with friends and co-workers about my plight and found that several of them recommended I visit All-American Ford in Hackensack. What was interesting about this as well is that I had heard this said about this dealership for a few years, from people who have been loyal customers. The common thread were the praises they gave to the exceptional sales and service that is offered from the people who work there. I then realized that it was definitely the right place for me to visit. From the moment I arrived I knew that this was not an ordinary dealership. Everyone was friendly and extremely nice. Even the environment felt inviting and relaxing. I had never felt quite that way when I visited a dealership before. This was from start to finish a totally stress-free experience. I was introduced to, and spoke with, the general manager, Arthur Lieberman, who immediately made me feel welcome and comfortable. Mr. Lieberman then introduced me to my sales person, Gabe Cabrera, who then worked through the entire process with me with, what I can only say, was an outstanding level of concern and care for meeting my needs. I honestly cannot say enough about the wonderful way Gabe worked with me. The best way I can describe the entire experience with All-American Ford is that I not only drove away with the car that I wanted, but I have found for myself and for my entire family of five drivers (and that's just my immediate family) the only dealership we will ever do our business with from now on. All-American Ford in Hackensack is, hands down, the best dealership with the best sales staff I have ever worked with in my life, and I look forward to many many more experiences with them! More

I signed a my second lease with All American Ford on March 29th 2010. I've gone to Tom both times! He's great, very professional and takes the time out to go through all the options with you. I Love my March 29th 2010. I've gone to Tom both times! He's great, very professional and takes the time out to go through all the options with you. I Love my New Ford Edge in Candy Apple Red. Everyone was very nice and everything went very smoothly. I left with I freshly waxed car and a full tank of gas! I will be back to see Tom again after this lease is up!!!~ Bridget More

Overall experience with dealer was great. Salesman Jim Whorley did not pressure. Spent the time to find exactly what I wanted and delivered as promised. Would highly recommend Jim. I would definitely re Whorley did not pressure. Spent the time to find exactly what I wanted and delivered as promised. Would highly recommend Jim. I would definitely return when the time comes for my next car and would recommend the dealer to others without hesitation. More

I had a very positive experience at All American Ford. The service was very good & professional. I told them my budget & they persisted until they located a car that met my needs. They also patiently ans The service was very good & professional. I told them my budget & they persisted until they located a car that met my needs. They also patiently answered all the specific operational questions a woman needs answered. And it was done in a very timely fashion. Being in a dealership for hours is not acceptable to me. I am a repeat customer & will continue to be More

I recently returned my lease and leased a brand new ford fusion through all american ford. The sales person carlos was very helpful and knowlegable. Everything was handle quickly and they help me leave wi fusion through all american ford. The sales person carlos was very helpful and knowlegable. Everything was handle quickly and they help me leave with my new vechicle that same day. Everyone from the sales person carlos to the manager art and also margret in finance department treated me extremely well. This is the reason i go to all american ford everytime i need a vehicle. And i will continue to do so in the future. Thank you Jeff More