
All American Ford of Hackensack
Hackensack, NJ
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1,480 Reviews of All American Ford of Hackensack
Friendly, Trustworthy Service Kenneth Whyte does a great job of giving customers fast, friendly service, making the customers feel comfortable and trusting, not the high-pressure, Kenneth Whyte does a great job of giving customers fast, friendly service, making the customers feel comfortable and trusting, not the high-pressure, overly priced, slimy feel of many dealerships. More
NO Loaner cars if you didn't buy your car here. I visited the service center for the first time to have my oil changed. They were EXCELLENT! Great service and great guys that I met. HOWEVER, I ju I visited the service center for the first time to have my oil changed. They were EXCELLENT! Great service and great guys that I met. HOWEVER, I just called to receive a service check on my transmissions (grinding issues). I would need a loaner car in case it takes longer than a day. They told me that policy is that the policy is you ONLY get a loaner car if you bought the car at the dealership. This is the first time I have EVER heard this from a dealership. Why is it dealer-specific? Ford is Ford. I will NEVER come here again and DO NOT RECOMMEND when this is their customer service policies. Only caring for your customers that bought the car at the dealership. Ford brand has no relevancy and Ford customers are individualistic by dealership and not manufacturer. Cool. More
Efficient and Friedly Kenneth Whyte was very efficient and friendly. I had a good experience and I would recommend his service and the All American Ford to my friends and f Kenneth Whyte was very efficient and friendly. I had a good experience and I would recommend his service and the All American Ford to my friends and family. More
Met Expectation Kept me updated on the progress of my service call. Jose was very polite and informative. Checked my records to insure that I was getting all the di Kept me updated on the progress of my service call. Jose was very polite and informative. Checked my records to insure that I was getting all the discounts I was entittled. More
Great experience Great overall experience. Very fast and efficient. I requested for a quote online before coming in and I was able to complete the entire process and l Great overall experience. Very fast and efficient. I requested for a quote online before coming in and I was able to complete the entire process and leave with my car in one evening. More
Fast and efficient Kenneth was super friendly and very efficient. My oil change and tire rotation was very fast. It was a good experience and comfortable area to relax a Kenneth was super friendly and very efficient. My oil change and tire rotation was very fast. It was a good experience and comfortable area to relax and wait. More
leasing a new car It was a pleasant a fairly painless experience with Larry Rubin. He knew what I wanted and couldn't go above my means. I was hoping to go in after It was a pleasant a fairly painless experience with Larry Rubin. He knew what I wanted and couldn't go above my means. I was hoping to go in after the holidays but went in on the last Saturday before Christmas and was surprised it wasn't as stressful as I thought it would be. Had a good experience with Mr. Rubin, and I would send any friends or family over to see him if they asked about Ford. More
All American Ford is an exceptional dealership Great overall experience, I have purchased or leased 8 cars with them over the years and it has always been a pleasure. The owner has taken the time t Great overall experience, I have purchased or leased 8 cars with them over the years and it has always been a pleasure. The owner has taken the time to personally meet with me on numerous times. More
Buying a new car Brandon Rodriguez made buying a new car a wonderful experience. I travel from New York to All American Ford in Hackensack, NJ to shop for a car that I Brandon Rodriguez made buying a new car a wonderful experience. I travel from New York to All American Ford in Hackensack, NJ to shop for a car that I want and the way I wanted. Brandon patiently go thru inventory and even drive me to their flagship dealer at Paramus to look at other inventory. I finally decided on the Black Explorer Sports with options that I wanted, with the right price and the help to get the possibly lowest finance rate at 2.89%, I turn in a 3 year old Fusion and drove home with the new Explorer as a very happy person. Brandon is friendly and professional, I will not hesitate to be back for another car in the near future. More
Satisfied Return Buyer Rudy Porter made leasing a new car an enjoyable experience. He was very helpful with sound advice and very patient as we were picking out a car for a Rudy Porter made leasing a new car an enjoyable experience. He was very helpful with sound advice and very patient as we were picking out a car for a new driver. We started with an inquiry into used vehicles which he showed us the inventory and offered a test drive; but my attention was drawn to the new cars on the very large showroom. After discussing the buy vs lease options and physically trying out several models, we narrowed to the 2016 Focus SE. (My son is tall and does not fit into some vehicles) Rudy was very professional and offered extensive technical advice yet he was never pushy. We took a test drive followed by narrowing the color choices etc. Once the choice was made, which turned out to be an in stock at another location, he arranged to have the car and keys on site before we finished the initial paperwork. Rudy went over all the various controls and features, synched the phone, and made sure we were comfortable with the car before we left the dealership. I am a second time buyer at All American and I will be back for 2 more vehicles in the near future. We drove home in the new car after a professional, friendly and courteous sales experience. More