All American Ford of Hackensack

Satisfied Customer All American Ford provided me with a great experience. The gentleman who checked me in and took my information was informed and patient. The mechanic All American Ford provided me with a great experience. The gentleman who checked me in and took my information was informed and patient. The mechanic who came to speak with me carefully explained what my car needed in language I understood and gave me a loaner car so that I could go about my day with transportation. The women in the cashier area were polite and friendly. My experience was very pleasant. More

servicing for a recall. Everyone was happy and friendly despite being busy. I was treated with respect and got calls on the status of my vehicle. My work schedule didn't work Everyone was happy and friendly despite being busy. I was treated with respect and got calls on the status of my vehicle. My work schedule didn't work with their hours of operation, however, the staff made it easy and stress free to retrieve my car after hours. I was also made aware of the overall up keeping if my car. If I hadn't already ordered the parts, this dealership would have done it quickly and affordably. Thank you for the quick service and excellent experience. I won't ever stress a visit to the dealer again! Big special thanks to Mr. Ken Whyte for making all this possible! More

Honest and Timely It was a pleasure purchasing my vehicle at this dealer. They gave me exactly what I wanted for the price I wanted and found me the model I wanted in t It was a pleasure purchasing my vehicle at this dealer. They gave me exactly what I wanted for the price I wanted and found me the model I wanted in the specified time. They gave me the best deal out of the dealers in the area. OAnsoni was pleasant to deal with and I would definitely recommend him. More

Amazing Completely put me at ease with leasing my very first car. He made everything easy to understand and was so helpful. Steve Martino was also amazing to Completely put me at ease with leasing my very first car. He made everything easy to understand and was so helpful. Steve Martino was also amazing to work with and helped me with every step of the way. He was always available to answer all my questions. More

Great sales expereince They found the vehicle I was looking for quickly when another dealer could not and they came to me with a fair price from the start without any high p They found the vehicle I was looking for quickly when another dealer could not and they came to me with a fair price from the start without any high pressure tactics. More

Great experience My vehicle was serviced almost right away without making an appointment. Service advisor was very friendly and professional. Mr. Whyte was very concer My vehicle was serviced almost right away without making an appointment. Service advisor was very friendly and professional. Mr. Whyte was very concerned about the issue with my vehicle. More

A terrific experience The very minute my husband and I met TJ we instantly liked him and he made us both feel very comfortable. His objective was to help us get the car t The very minute my husband and I met TJ we instantly liked him and he made us both feel very comfortable. His objective was to help us get the car that we wanted and also the price. We had been shopping around at many dealerships and were undecided about the vehicle we wanted. We had also gone to a few other ford dealerships and no one was as helpful and as knowledgeable as TJ. We made our decision overnight went back to All American and got the Explorer. He got us the car and we picked it up the next day We are both very happy with our choice of car and the dealership. Mostly with TJ. He really was terrific and we look forward to working with him again. More

Key FOB and combination keypad malfunction I called for appointment and was given a close by date. I believe that my problem was unusual and therefore needed more attention to ascertan the pro I called for appointment and was given a close by date. I believe that my problem was unusual and therefore needed more attention to ascertan the problem. The combination key pad malfunctioned and I needed to call Ford roadside service while on vacation. Since my keys were locked in the car on purpose road service needed to come to open the car. First, Ford Roadside service was phenomenal arriving within 20 minutes and keeping me posted the entire time. For several months my remote key feature was not responding some of the time and was causing me aggravation. The problem was resolved with new battery and module replaced. Kenneth Whyte was extremely attentive, understanding and followed through with the details. I really could not say anything more positive about him. It is a pleasure to deal with him. Thank you Ken More

SERVICE VISIT 8/21/15 I had a service visit with my 2014 Ford Fusion on 8/21/15. Ken Whyte helped me and was so amazing in customer service, also I dealt with a Tim in s I had a service visit with my 2014 Ford Fusion on 8/21/15. Ken Whyte helped me and was so amazing in customer service, also I dealt with a Tim in service and he was great. Both very friendly, helpful & went out of their way to service my car needs. More

Excellent The parts dept kept searching until they found the part for my 1997 Taurus. The service advisor kept my posted daily on what was happening. I was loa The parts dept kept searching until they found the part for my 1997 Taurus. The service advisor kept my posted daily on what was happening. I was loaned a new Ford Edge to drive while my car was worked on. Everyone was professional and friendly. More