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All American Ford of Hackensack

Hackensack, NJ

4.6
1,481 Reviews

520 River Street

Hackensack, NJ

07601

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1,481 Reviews of All American Ford of Hackensack

August 25, 2015

Return Customers When we entered your dealership we knew we wanted to buy our new Fusion from Rudy Porter. We purchased a Fusion in March 2014 and are very satisfied w More

by tneats
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rudy Porter, Carlos Marin
Aug 26, 2015 -

All American Ford of Hackensack responded

All of us at All American Ford Hackensack congratulate you on your new 2016 Fusion and appreciate the opportunity you presented to earn your business! Rudy is a great addition to our sales team and we are glad you had the opportunity to work with him. His ability to connect with customers, product knowledge, low-pressure sales techniques and friendly personality make him an irreplaceable member of our staff. We will be sure to pass along this great feedback. Until we have the opportunity to work with you again! Best, Joseph Fisher, General Manager

August 25, 2015

lease 2016 Ford Fusion Rudy Porter was a very knowledgeable, attentive and helpful sales person. He was very professional and would definitely recommend family and friends More

by teacher
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rudy Porter, Carlos Marin
Aug 26, 2015 -

All American Ford of Hackensack responded

We would like to thank you for your wonderful feedback about your experience at our dealership! We appreciate the feedback and are pleased that your vehicle purchase experience with Rudy was so positive. We always do our best to make sure all of our customers leave with the right vehicle. We look forward to seeing you again. Best, Joseph Fisher, General Manager

August 24, 2015

The All American Scam I leased two cars from this dealership. One of my cars 2013 Fusion has had nothing but problems. Recall after Recall. The problem is they are "busy More

by ddillow1234
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Amparo Garcia
Nov 15, 2015 -

All American Ford of Hackensack responded

Thank you for alerting us of this issue. Our top priority is delivering 100% customer satisfaction and I'd like to extend my sincerest apologies that you left our dealership with disapproval overshadowing your experience. I would really appreciate the chance to speak with you regarding this matter so we might work towards a resolution and I can apologize again. Please contact me at your earliest convenience. Sincerely, Joseph Fisher, General Manager, jfisher@allamericanford.net

August 22, 2015

Kenneth Whyte Once again Kenneth Whyte did a superb service, on August 21, 2015 I went to All American Ford to get a set of new tires. David Doblack More

by DavidDoblack
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenneth Whyte
Aug 25, 2015 -

All American Ford of Hackensack responded

Hi David and thank you for this great review! We're excited to hear that Kenneth took care of you! He is a great asset and we appreciate all he does. Thank you again and we hope to see you again soon. Best, Joseph Fisher, General Manager

August 18, 2015

renew lease This is my Third time renewing a lease with Ford, as usual I am very happy with my Choice and the Service provided by everyone involved! More

by Gyle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rudy Porter
Aug 20, 2015 -

All American Ford of Hackensack responded

Gyle, we sincerely appreciate your feedback. Each employee is a valued member of the All American Ford Hackensack team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Best, Joseph Fisher, General Manager

August 17, 2015

Trade in!!! I came to the dealership looking to trade in my car. I must admit I was a very difficult customer and gave my salesman Rafael and his manager TJ a rea More

by jbrann629
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carlos Marin, Rafael Done
Aug 20, 2015 -

All American Ford of Hackensack responded

Congratulations on your new vehicle. Thank you for writing such a marvelous review about your experience at our dealership! We appreciate the feedback and are pleased that your vehicle purchase experience with Rafael and TJ were so positive. We always do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Best, Joseph Fisher, General Manager

August 15, 2015

Kenneth Whyte excellent service There is no challenge to Kenneth Whyte, he will solve any problem and run the service to perfection. I hope that he'll be there for as long as I have More

by DavidDoblack
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenneth Whyte
Aug 17, 2015 -

All American Ford of Hackensack responded

David, we are truly grateful for this awesome review! We are thrilled that Kenneth was able to take care of you. He is a great asset to our team and we appreciate him providing you with the service that you deserve. Thank you again and we look forward to the opportunity to service you in the future. Best, Joseph Fisher, General Manager

August 14, 2015

Low preassure tire Jesus Marante was an excellent salesman i bought a Ford escape 2015 on May Im very happy with my new SUV. Kennedy Whyte was very helpful filling out More

by scavagliato
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Osiel García , Jesus Marante, Kenneth Whyte
Aug 17, 2015 -

All American Ford of Hackensack responded

Anabella, I am happy to hear that your time spent with Jesus, Kennedy and Osiel were a pleasing experience. We pride ourselves on the high level of our service excellence. Congratulations on your new Escape 2015! If you have any questions or concerns regarding your new vehicle, please come back to visit us. We are eager to see you in the future. Best, Joseph Fisher, General Manager

August 11, 2015

A very satisfacory visit and purchase Rudy Porter was most helpful, an excellent salesman. He was very attentive to our needs and made the purchase less stressful. We would definitely re More

by ford16
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rudy Porter, Vivian Zarate, Brian Struk, Rudy Porter, Vivian Zarate, Bryan Struk
Aug 12, 2015 -

All American Ford of Hackensack responded

Thank you for leaving us this great review. We are very happy to hear that we could be so helpful during your recent visit with us. We are committed to providing excellent customer service in all areas of our dealership and we are delighted to know you drove away a happy customer. We look forward to seeing you back again in the future! Take care. Best, Joseph Fisher, General Manager

August 11, 2015

The service team Ken was great and helped me with all my needs. The time table was great and worked with my schedule. He reminded me that my tires needed to be rotate More

by JEANNIE227
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenneth Whyte
Aug 12, 2015 -

All American Ford of Hackensack responded

Thank you for writing about your visit with us, Jeannie! I am happy to hear that Ken was able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. Take care! Best, Joseph Fisher, General Manager

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