All American Subaru in Old Bridge

Went through the Costco buying program, got an OK price. Have done this before with other dealers and the service has been outstanding when they know we are Costco customers. But at All-American Subaru, th Have done this before with other dealers and the service has been outstanding when they know we are Costco customers. But at All-American Subaru, that isn't true. First, we made a verbal deal on the price of the car and the value of my trade-in. Then the saleswoman goes off with her manager, and next thing I know, the deal has changed. We had already agreed to a deal, then she changes it. So at this point, I have no trust in her and was walking out. However, the sales manager was a much more reasonable person, and I came back the next morning and we closed a deal. Still, I didn't trust Iryna. She wasn't very knowledgable and couldn't answer my questions about some parts of the car (like the GPS). It wasn't until I was actually handed the keys and signed the papers that I thought we had a deal because I felt at any moment she was going to change something again. So I asked a simple question about how to update the GPS. She didn't know. The service area was closed, so she said she had no one to ask, but would get back to me in two days (she had the next day off). She didn't contact me as she had promised on that day. I emailed her the next day and asked if she got an answer to my question. She said she was too busy to contact me as promised, and then eventually admitted she didn't even remember the question. Which means she lied, and actually had forgotten about the question altogether. I didn't think it was worth discussing with her anymore. I will get my GPS question answered on my own. At this point, I don't trust her to notify me when my registration is in, nor do I believe her when she says that if I take my car back to All-American Subaru for it's first oil change, the oil change is free. It would be great if someone who is more reliable at All-American could confirm and promise me I will be contacted when my registration is ready and that the oil change is free. So if you want to know why I gave 2's and 3's as scores, these are the reasons. Don't get me wrong, we love the car, but do yourself a favor if/when you go to All-American -- find a different salesperson. More

Iryna was great. She was very knowledgable about the car, friendly, did not try to oversell options, listened to my concerns. Went out of her way to have the service manager come say hello and hear wha car, friendly, did not try to oversell options, listened to my concerns. Went out of her way to have the service manager come say hello and hear what I was experiencing recently with the service department. On the day of the sale Iryna showed me all the cats features and how they worked and set up the Blue tooth connection to my phone. Iryna is an asset and I look forward to seeing her in the future and some day buying another car from your dealership with Iryna as the sales person. Also Mike from the finance department did an outstanding explaining everything and making the final purchase a pleasent experience. Thank you Howard Schneider More

George was a tremendous help to get my dream car from the beginning to the end. He's smart and energetic and friendly. Most importantly, I don't feel pressured to buy and feel comfortable for his customer se beginning to the end. He's smart and energetic and friendly. Most importantly, I don't feel pressured to buy and feel comfortable for his customer service. I highly recommend this dealership and George. More

Found this dealer through looking at internet sales. Love that this dealership has female sales employees. As a woman, that is very important and helps make the process more comfortable. Had a great experien that this dealership has female sales employees. As a woman, that is very important and helps make the process more comfortable. Had a great experience working with Iryna. She is very friendly, personable, and helpful, along with the others I spoke to in the sales department. More

Nicole was very friendly, knowledgeable and straightforward. We were able to pick out the car we wanted with the features we needed. She did not pressure us into choosing extras or add-ons that straightforward. We were able to pick out the car we wanted with the features we needed. She did not pressure us into choosing extras or add-ons that we did not want or need. The process was smooth and easy. While the price was not low, I can say that having driven the car from New Jersey to Wyoming it is indeed a pleasure to drive and a quality, well-made vehicle. Thanks to Nicole and everyone at All American Subaru! More

Friendly, professional, sensitive, and personable service. Iryna went out of her way to make us feel comfortable and did not apply the kind of pressure I am used to in car buying. Great buying experi service. Iryna went out of her way to make us feel comfortable and did not apply the kind of pressure I am used to in car buying. Great buying experience! More

I came in once not ready to buy yet. Nicole showed me a bunch of different options. I ended up leaving with no purchase and she was still kind enough to keep touch with me after my visit. I ended up coming bunch of different options. I ended up leaving with no purchase and she was still kind enough to keep touch with me after my visit. I ended up coming back to purchase my 2013 Impreza and I couldn't be happier. Thanks Nicole! More

Outstanding sales an service! We worked with George Villafane and he was very helpful before, during and (now weeks) after the purchase of our new Subaru. We will buy our next Subaru someday from All A Villafane and he was very helpful before, during and (now weeks) after the purchase of our new Subaru. We will buy our next Subaru someday from All American without a doubt. More

George was very helpful in negotiating and getting us a good price. He was also very helpful, friendly and answered all of my concerns. When there was an issue in ordering the vehicle, George took immediat good price. He was also very helpful, friendly and answered all of my concerns. When there was an issue in ordering the vehicle, George took immediate action in correcting the mistake and retrieving a new vehicle weeks ahead of schedule. I would recommend George to any of my colleagues interested in purchasing a Subaru. More

I had a very positive experience with All-American Subaru! I worked with Nicole Pohlmeyer for my first car experience ever and she was a fantastic employee! Nicole really went out of her way to help m Subaru! I worked with Nicole Pohlmeyer for my first car experience ever and she was a fantastic employee! Nicole really went out of her way to help me with any questions and to walk me through the process. As I said, it was the first time I ever worked with a dealership on my own and it was truly a seamless experience. From the moment I walked into All-American Subaru and was greeted by Nicole, it was a great experience. Even after I finished and signed the transaction, All-American Subaru has reached out to see if I needed additional help. If I ever want a new car, I will definitely be headed back to All-American! More